^^ gawd i need to find a job so i can at least stop doing ebayabsolutely im addicted to searching on ebay, you can pick up some real bargins!
I've bought from Bag, Borrow, or Steal's outlet and was disappointed in the condition of the bag I received and the subsequent customer "service" after I complained.
I purchased a bag in "gently used" condition and received a Paddington that had a very darkened handle (it was a hobo style, so one handle) and a lock that was badly chipped. (It also came just shoved into a box with no protective packaging, no dustbag, not even tissue paper.) I contacted them about it and they told me they would give me a refund but never sent the return authorization paperwork after repeated inquiries. As I was not about to send my bag back to them after these antics, especially given the weird purchasing process (there's only one photo of the bag on the site, the purchase confirmation was never e-mailed to me, the shipping confirmation did not specify the type of bag that I was getting, and the bag I purchased remained on their site, in available inventory, for two weeks after I bought it), I decided to keep it.
To add insult to injury, the bag and two others, identical in style but in different colors, went on sale for $400 less than I paid less than four days after I purchased mine, and they also wouldn't issue a price adjustment. I understand that many stores won't issue adjustments, but given the misrepresentation of the bag's condition, I felt that would be a reasonable course of action for them to take to ensure their customer's satisfaction.
To be fair, the bag is in usable condition and has very nice '05 grenat leather, aside from the handle, which is almost black from its "gentle" use. I carry it often and don't baby it as much as my other bags, so it has proven to be fairly useful. I just prefer not to deal further with a company that a) misrepresents the condition of used products, b) has an iffy web purchasing process, and c) refuses to issue refunds or allow returns despite their stated policy (though this could have been a clerical mistake - but since I called them several times after their promise of a return authorization and received no response, I doubt it).
Hope this helps. I know some people have purchased from them and have been happy with the purchase process and their products, so I think it varies. And their processes may have changed since I purchased my bag. So, as with all things, YMMV.
.........I contacted them about it and they told me they would give me a refund but never sent the return authorization paperwork after repeated inquiries. ........ and the bag I purchased remained on their site, in available inventory, for two weeks after I bought it), I decided to keep it.
I've bought from Bag, Borrow, or Steal's outlet and was disappointed in the condition of the bag I received and the subsequent customer "service" after I complained.
I purchased a bag in "gently used" condition and received a Paddington that had a very darkened handle (it was a hobo style, so one handle) and a lock that was badly chipped. (It also came just shoved into a box with no protective packaging, no dustbag, not even tissue paper.) I contacted them about it and they told me they would give me a refund but never sent the return authorization paperwork after repeated inquiries. As I was not about to send my bag back to them after these antics, especially given the weird purchasing process (there's only one photo of the bag on the site, the purchase confirmation was never e-mailed to me, the shipping confirmation did not specify the type of bag that I was getting, and the bag I purchased remained on their site, in available inventory, for two weeks after I bought it), I decided to keep it.
To add insult to injury, the bag and two others, identical in style but in different colors, went on sale for $400 less than I paid less than four days after I purchased mine, and they also wouldn't issue a price adjustment. I understand that many stores won't issue adjustments, but given the misrepresentation of the bag's condition, I felt that would be a reasonable course of action for them to take to ensure their customer's satisfaction.
To be fair, the bag is in usable condition and has very nice '05 grenat leather, aside from the handle, which is almost black from its "gentle" use. I carry it often and don't baby it as much as my other bags, so it has proven to be fairly useful. I just prefer not to deal further with a company that a) misrepresents the condition of used products, b) has an iffy web purchasing process, and c) refuses to issue refunds or allow returns despite their stated policy (though this could have been a clerical mistake - but since I called them several times after their promise of a return authorization and received no response, I doubt it).
Hope this helps. I know some people have purchased from them and have been happy with the purchase process and their products, so I think it varies. And their processes may have changed since I purchased my bag. So, as with all things, YMMV.
when I returned my bag, I didn't need any type of return authorization -- I called & they said to just return the bag w/the receipt and just to write that you would like a refund -- of course, I shipped it via UPS w/proof of delivery, but my cc was credited within 24 hrs of receipt - they also have more than 1 bag in their inventory -- several PFers purchased the MJ Hudson from their site (I believe its still there) -- when I purchased mine, the CS rep said that they had 4 in the warehouse.