I purchased a bulga butterfly for $175 from bag, borrow or steal (the outlet section) and it was in awesome condition. After finding the bag for such a good price, I was also really paranoid that it would be in bad condition so I contatced bag borrow or steal and asked them...they told me that the bags in the outlet are either in new or like new condition. they also told me that the bags are put in the outlet to be sold not based on condition, but popularity- if a bag is not being borrowed alot then they move it to the outlet to sell it. A customer service rep. told me that if I wasnt satisified, then I could return it in 30 days if I wanted to. Overall, I was VERY impressed with my bag and would def. order from the outlet again.