Experiences with SELLING to Bag Borrow or Steal

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#751
TPF saves me again.... I just submitted four LV items for review last night and am awaiting for their quotes. I woke up this morning thinking I should have researched on TPF first. This is quite helpful as even IF they give me a good quote, I would rather not deal with unresponsive entities.

I'm sorry you have had a bad experience, and thank you for sharing and giving us the heads up!
 
#752
I am done doing business with them, I send a item in over two weeks ago and it show they received it but they are still evaluating it and when I spoke with there Customer Service Rep she states they are running behind.
 
#753
diva7633 said:
I wish I saw this thread before I sent my bags in. They were received August 1 according to UPS tracking. I always get an email a day later saying it is being received then a couple days later check is in the mail email. I sent a customer service email and received no answer so I did the live chat on the 7th and she said due to popularity they were behind and eventuating those received on the 23rd!! I sent in 3 bags, 3 wallets, 1 wristlet and a pair of sunglasses. I have an outlet trip planned on the 19th and was going to use the money there. I am so pissed if I have a certain amount of time to accept and get items to them they should have a time frame to inspect and pay.
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That's the same thing I was told, due to the popularity they are behind.:nogood:
 
#755
I just sold my Dolce & Gabbana to them (*sniff* but... It was just time) after repeatedly listing it on eBay and getting no response. Here was my whole experience if it helps anyone:

I submitted it to them in October of 2011. I didn't like their offer, so I declined. Submitted again about 8 months later, same lame offer, declined. Tried selling it on eBay and snobswap.com with no success at what I wanted for it, relisted at a lower price, still no success. Submitted it again to BBOS in November, they gave me a higher offer than the previous two times and it happened to be the lowest bid amount I would take on eBay so I accepted it. Shipped it (cried a little) and about a week later saw they had received it. Tried the live chat a week after that to see where my check was, no response. Tried an email, no response. Called, spoke to Rachael, got the "we're running behind"... Okay. Gave it another week and a half (c'mon!!) called again, got Rachael. Again. (Is she the ONLY customer service rep they have?!). Got the same excuse. Gave it one more week, got FED UP, and emailed them on Facebook. Ta da!! That was the miracle. I got some manager who was AMAZING, apologized all over the place, called whomever she needed to call and my check was cut THAT DAY! Got my money a couple days later. Would I ever sell to them again? No. No way. Not with that hassle. Would I ever let them clean a bag? No way. Tried that too. Sent it. Took them TWO MONTHS to tell me there was nothing they could do (I was clumsy and had gotten acrylic paint on an old used LV speedy), and they sent it back. I have rented from them and that was a great experience, but as far as cleaning and selling, no way, never again.
 
#756
I worked at BBOS several years ago. They do only have a few customer service reps since the company was bought a few years ago. The main problem is that the shipping/ warehouse is in the mid US while the customer service/ upper level authentication etc is in Seattle. If you are selling to them and there is a second opinion needed, the handbag may need to be shipped to Seattle to be evaluated (weather it be for authentication or a decision on if it is in good enough condition to sell) Yes, they are very picky about what they choose to buy. A bag has to be in great condition, be popular "sellable", and smell good tobret an offer. I sold one coach bag to them, and had a different coach bag rejected because it had a small scratch ( it took a long time to get the rejected bag evaluated and shipped back even though I worked there!)

Don't hesitate to buy from BBOS private sale. The products are always authentic and in excellent to new condition ( unless they note otherwise) I have bought lots of stuff from there that I would not have been able to afford otherwise.

As for the repairs. I have seen some miracles done. But these always take a long time because they are done by contractors in various parts of the country. I witnessed the repair liaison at corporate being nearly in tears because the contractors would not get back to her or get things finished in time, and customers were mad and taking it all out on her.

Just thought I would give you a bit of the behind the scenes, and I hope that was helpful.
 
#757
digitalparanoia said:
I worked at BBOS several years ago. They do only have a few customer service reps since the company was bought a few years ago. The main problem is that the shipping/ warehouse is in the mid US while the customer service/ upper level authentication etc is in Seattle. If you are selling to them and there is a second opinion needed, the handbag may need to be shipped to Seattle to be evaluated (weather it be for authentication or a decision on if it is in good enough condition to sell) Yes, they are very picky about what they choose to buy. A bag has to be in great condition, be popular "sellable", and smell good tobret an offer. I sold one coach bag to them, and had a different coach bag rejected because it had a small scratch ( it took a long time to get the rejected bag evaluated and shipped back even though I worked there!)

Don't hesitate to buy from BBOS private sale. The products are always authentic and in excellent to new condition ( unless they note otherwise) I have bought lots of stuff from there that I would not have been able to afford otherwise.

As for the repairs. I have seen some miracles done. But these always take a long time because they are done by contractors in various parts of the country. I witnessed the repair liaison at corporate being nearly in tears because the contractors would not get back to her or get things finished in time, and customers were mad and taking it all out on her.

Just thought I would give you a bit of the behind the scenes, and I hope that was helpful.
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That's great information. I check BBOS Private Sale often. It seems like they clean out the inventory every so often and slowly build it up again. At the moment they only have a few bags in the "designer" section. I do appreciate the descriptions and the good photos. At some point I'll actually purchase something from them :smile1:
 
#758
I cannot describe how bad Bag Borrow or Steal is.The customer service is so bad it is shocking.

I haven't seen anything like it. I'm an attorney so I'm well aware of contract law. I saw a Chanel bag I liked. I also recently got an email from BBOS saying that they would offer me $412 for my Alexander McQueen bag.

I then called their customer service & told them I was waiting for my credit for the McQueen bag so I could use it towards the Chanel bag. A lady called Rachel assured me that I would get the $412 once the inspection of my McQueen bag was done & to simply buy the Chanel bag & they would put $412 onto my card as soon as the McQueen inspection was done. I called 3 times to confirm this & BBOS confirmed it would be done. On this assurance, I purchased the Chanel bag with my credit card thinking they would recredit me..

Well it was all a scam:. A few days later, after I had purchased the Chanel bag, I called BBOS asking whether they had recredited me the $412 as they said they would,. To my utter surprise, they told me that my McQueen bag was not to their liking & they therefore hadn't recredited anything to my card/. It was in total breach of their promise to me,.

I then asked for the Chanel purchase to be cancelled and I was told that it would take a whole 7 days for the money to even go back on my card!. I was mislead, misinformed and I believe the whole thing was a breach of contract/.

To add insult to injury, the staff were rude, (in particular a lady called Jennifer), unprofessional and did not even offer me credit or any compensation for my loss/.I have no idea how this company gets away with these scams and stays in business.
 
#759
I'm sorry you guys have such horrible experience with this website.

I was tempted to try them, but backed out b/c of the low price. My bag is a current season Chloe, in perfect condition with dust bag, card, etc. It is new and I kept the tags too. I was offered a price that is only 30% of the current retail price!! It was outrageous! I took good pictures too.

I heard some people make money selling their bags, but in my experience, it is very hard just to get even (and I'm talking about brand new, perfect condition bags, not something you've used for years). If you have any tip on selling, please share.
 
#760
tinywrist said:
I'm sorry you guys have such horrible experience with this website.

I was tempted to try them, but backed out b/c of the low price. My bag is a current season Chloe, in perfect condition with dust bag, card, etc. It is new and I kept the tags too. I was offered a price that is only 30% of the current retail price!! It was outrageous! I took good pictures too.

I heard some people make money selling their bags, but in my experience, it is very hard just to get even (and I'm talking about brand new, perfect condition bags, not something you've used for years). If you have any tip on selling, please share.
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I don't know of any way to get full retail price when selling a current bag, unless it's a super hard to find much in demand high-end item such as Chanel in a hard to find color or Hermes, brand new with tags and you sell it yourself on ebay or such. (Even with those, most consignment stores are going to offer you maybe 1/4 to 1/3 of the value, then sell it for twice what they pay you. It's how they make their money.) It's just not going to happen. With consignment, they are going to take a % to make money, same with other resellers.

Even if you sell it on ebay, nobody will pay full price for a bag they can go buy in a store, if it's current season. Even if they pay close, you still have to pay ebay/paypal fees. It's like buying a car...it's priced at $XXX and as soon as you drive it off the lot, it's now worth $XXX-Y%. Depreciation happens. :(
 
#762
I should inform you all that after complaining on this site about the treatment and terrible customer service, I received an email from Bag, Borrow or Steal (BBOS)today and BBOS informed me that I was no longer allowed to use their site. Last time I checked, I thought we lived in a country where freedom of speech was a fundamental human right? Not in the eyes of BBOS. If you complain about them, they get rid of you as a customer. Simple as. Sounds so corrupt it's laughable. Oh, and this is not to mention that I have $660 worth of credit already in my account with them. What will happen to that money? They did not even say. Instead, they have informed me that I can no longer use their services, no mention of my $660 credit. It was an insult to even suggest that I would ever want to use their services again. I have demanded my $660 back and if it is not returned to me, I will commence legal action. I will keep you informed. Guys, after my experience with this company, I suggest you all avoid it. Terrible is an understatement.
 
#763
i have never sold a single lv and am thinking about selling a few. i have read some posts about fashionphile and yoogi's, but was also wondering about bag borrow or steal. which one of these is the most trustworthy and fair for selling? thanks to anyone who has thoughts on this :smile1:
 
#764
i don't have any experience but will tell you why i didn't go with them. there's 2 way you can sell to them like other's, buy out or consign. the buy out is very direct but the reason i didn't go with them is the consignment portion. unlike FP and Yoogi's, they'll give you an estimation on the price point before you send the bag in. this way, you know what you're working with and if you're comfortable on selling your things for "X" amount of $. with BBS they will only give you the quote after they receive your bag and do an inspection on it. i find that bothersome, if they price it too low then i would have to wait for them to return my item. HTP!
 
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