I believe that is only if you are a top rated seller and allow returns.
eBay, etc. General Question/Answer Thread
- Thread starter Japster
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That’s terrible, and wrong!
EBay treats sellers SO badly. I’ve been waiting for some kind of correction to this and a rebalancing of the buyer/seller ‘power’ relationship but they just keep on going in the wrong direction for sellers and allowing/indulging/ultimately encouraging bad buyer behaviour.
Wrong, wrong, wrong 😡
Sorry about all of the quotes but I thought that anyone who took the time to react and respond to my initial post would appreciate seeing the outcome. Finally, this was resolved this morning. The bag arrived back to me last week. The final blow was that the end of the zipper had been pulled out from the rivet that attaches it to the bag. So the buyer's use of cleaner on the zipper resulted in her pulling the end free. I called ebay multiple times, always to make sure that I got the same info from multiple agents, and everyone told me not to refund, not to engage with the buyer and to wait until Monday for the case to be resolved by ebay. Tick-tock and nothing happened on Monday. I called this morning, 8am EST when customer service opened, and got on the phone with an agent who resolved the case in my favor. I do not have to refund the buyer but she will be refunded by ebay. Seriously, they allow the return, make me take the return, and then they have to pay for it. I know, I know...these fees eventually get passed along to all people using ebay, but really? This could have been handled better. Sellers--stick to your guns. Occasionally we win. Sort of.
Hi different issue but remembered your response whatever and led me back to you.... I sold an item via eBay 325 dollars. I was about to use sign confirmation but remembered your response above. SO, in my current case if I ship priority mail without sign confirmation to a buyer and the item shows delivered but the person says they didn't receive it, eBay will just accept the tracking info as proof? Using the sign. confirmation could be a risk seeing as USPS might not do their job and then I could be held liable? What say you? Many thanks for the support!!
Yes. But if the package is lost and therefore not scanned on delivery, you will be liable. You could buy extra insurance if you want. It is a very rare occurrence that a package gets lost.
I think this is a case of the squeaky wheel getting the grease. If you complain loud enough, usually they will cave.
Hi all! Have never posted on PF but a lurker and still getting used to the format, so please forgive me if this is a dumb question. I found a preloved Kelly on eBay for a decent price. It would need a spa trip, and the seller provided several helpful photos and a video tour. She also provided the Bababebi authentication from 2022. However, the name on the authentication is different from the seller. Of course that could be from when she purchased the bag from a different seller. Everything else seems to match up though (even examining the stitching around the stamp, which is a 1990 T circle). Anyone have a gut reaction to that?
What matters here is if the seller is selling an authentic Hermes bag that is in their possession. Ebay wise, I'd start by questioning the seller about your concern as to why the name differs. If the explanation makes sense, that's good. If you have no answer, or a puzzling one, draw your own conclusion.
Then you might ask Bababebi to view this listing and confirm that this authentication was indeed authentically by her. You may be surprised to know that authentications themselves are subject to trickery (such as being fake).
Hopefully you'll have good results!
Here is something I found interesting --- a response from eBay regarding a seller that I reported selling replica LV. Never came across this before. See below.
Thanks for reporting the content you found to be problematic on our site.
We’re looking into it now. We’ll let you know once we’ve reviewed it and provide you with details of any decision that we make.
We wanted to let you know that when eBay makes a decision based on your report, the user who provided the content may have a right to appeal. If they successfully appeal, we may be legally required to reverse our decision and any resulting actions.
Your reference ID: 2-184365589333
Thank you for being part of the eBay community.
Thanks,
eBay
Please don't reply to this message. It was sent from an address that doesn't accept incoming email.
Thanks for reporting the content you found to be problematic on our site.
We’re looking into it now. We’ll let you know once we’ve reviewed it and provide you with details of any decision that we make.
We wanted to let you know that when eBay makes a decision based on your report, the user who provided the content may have a right to appeal. If they successfully appeal, we may be legally required to reverse our decision and any resulting actions.
Your reference ID: 2-184365589333
Thank you for being part of the eBay community.
Thanks,
eBay
Please don't reply to this message. It was sent from an address that doesn't accept incoming email.
Here is the reply on just one of the listings from eBay that I received today. Perhaps there is hope...
Thanks again for reporting the problematic content you found.
What happened:
We looked into your report and removed the content. It may take up to 24 hours for it to reflect on the site. This determination was made by a customer service agent.
We let the content uploader know about this decision and the action taken. They may have the option to fix the content to make it visible again on site. They can also appeal our decision, and we'll review the case again and may reverse the original decision and action taken.
If you reported content that isn’t included in the below reference ID, we’ll send a separate email once we’ve made a decision.
Your reference ID: 2-184365589333
Here are the listings you reported that have been removed:
Item: 226302858953 Louis Vuitton Replacement Hardware and Parts
Thank you for being part of the eBay community.
I spoke too soon--- several other listings were deemed to be not a violation and hence deemed authentic.... clearly they are not. Too sad. See the thread above for context of this post. 😢
@BeenBurned @whateve
I don’t sell on eBay, but I’m tagging two of our experts. I seem to recall some rule that someone cannot leave positive feedback with a negative comment. If so, you might be best off just contacting Ebay directly to have the comment removed. Hopefully our experts will chime in with the details.
Yes, I was almost going to respond with that as I know that was the case for sellers, since sellers can only leave positives. I'm not sure it applies to buyers. The buyer is doing a seller a favor by not leaving a negative. It is hard to advise whether to respond without knowing exactly what the comment was and if it could be addressed in a way to make the buyer happier. The other reason to respond is to communicate to others who are checking your feedback how you deal with issues. In most cases, I would respond to the feedback.
@LOUIE13
The buyer said that she decided to not take the bag because the price was too high (it wasn't) and that the bag was damaged according to the EBAY authenticators. Not true, I always take excellent pictures but forgot one corner of the bag. Ebay contacted me saying the little scuff was not in my pictures so they were going to let the buyer decide if she still wanted the bag. Ebay then returned the bag and the scuff came right off with a leather wipe. I re-listed for a higher price and it sold again and was authenticated without issues and sent to another buyer.