eBay, etc. General Question/Answer Thread

[MAGJES]

Did you look at the seller's ID history? Is it possible you sold to or bought from her in the past and didn't recognize the current ID?

Another possibility is that although it came to your email address, it might have been sent through ebay and anonymized.

For example, I got a question from a buyer and if I look at "her" email address, i.e., if I were going to reply to the email rather than ebay's reply button, the email address would show as:
If her ID is janedoe_0, the email address might be [email protected].
note that this is a made up address ^^^^^ used as an example.

So if I responded, it would go to her email address but I don't know her actual email address.

I immediately thought maybe I had purchased from this seller before although her member ID or her (gmail) address did not come up in my email searches. I also searched her name. So far nothing has come up for me.
As far as the email coming from ebay......it was a gmail address. the first part of the address was her full name then @gmail.com.

I will update when she replies to my ebay message. She seems very very eager to sell her bag.

 

[BeenBurned]

She purchased one of my items, using a different ebay account, but didn't pay. She did it just so she could leave me negative feedback. In her negative feedback, she claimed my item was counterfeit. I called ebay and explained what had happened, and they were able to verify that it was the same person, so removed the feedback. I still think it was ridiculous that she was able to leave feedback without paying.

This is why I never confront counterfeit sellers anymore. I just report the listings.

I don't know how long ago it happened but it's been many years that if someone doesn't pay, any feedback they leave will be removed. But I believe you have to open and win UID to do it.

 

[BeenBurned]

I immediately thought maybe I had purchased from this seller before although her member ID or her (gmail) address did not come up in my email searches. I also searched her name. So far nothing has come up for me.
As far as the email coming from ebay......it was a gmail address. the first part of the address was her full name then @gmail.com.

I will update when she replies to my ebay message. She seems very very eager to sell her bag.

Okay, then that's not how she did it! I was grasping at straws.

 

[MAGJES]

Searched her seller ID on tpf and 4 pages came up. She has a history of selling both authentic items and fake items. I'm looking at a Celine but I believe some of the fakes were LV, and DIor.

 

[irissix]

I apologize if this has been asked before but this is the first time I’ve ever seen this on an eBay listing. What does this mean?!

 

[kema042290]

I apologize if this has been asked before but this is the first time I’ve ever seen this on an eBay listing. What does this mean?!

View attachment 3987549

That's the price and that's the only price she is willing to sell it for. It's a firm price of 99.99 and not a penny under. Don't email her asking for a discount or lower price.

 

[whateve]

I apologize if this has been asked before but this is the first time I’ve ever seen this on an eBay listing. What does this mean?!

View attachment 3987549

I've never seen this before either. I didn't know it was an option in ebay to put that in your listing, where it is. Of course, you can put in your description. If the seller doesn't respond to offers, why does the listing say 'or best offer?'

I'm not seeing it in the desktop version: https://www.ebay.com/itm/CAMPER-wab...460909&hash=item41dac5422b:g:mZYAAOSw9NdXspFI

 

[BeenBurned]

I've never seen this before either. I didn't know it was an option in ebay to put that in your listing, where it is. Of course, you can put in your description. If the seller doesn't respond to offers, why does the listing say 'or best offer?'

I'm not seeing it in the desktop version: https://www.ebay.com/itm/CAMPER-wab...460909&hash=item41dac5422b:g:mZYAAOSw9NdXspFI

I think it's a glitch.

I'm seeing the best offer option and I WAS able to make an offer. I'm not sure why that note is there because the seller does have b.o. and she doesn't even have an auto-decline! I did expect my offer to be auto-declined.


And my (redacted) offer. (If she accepts, I will pay!)

 

[irissix]

I've never seen this before either. I didn't know it was an option in ebay to put that in your listing, where it is. Of course, you can put in your description. If the seller doesn't respond to offers, why does the listing say 'or best offer?'

I'm not seeing it in the desktop version: https://www.ebay.com/itm/CAMPER-wab...460909&hash=item41dac5422b:g:mZYAAOSw9NdXspFI

I think it's a glitch.

I'm seeing the best offer option and I WAS able to make an offer. I'm not sure why that note is there because the seller does have b.o. and she doesn't even have an auto-decline! I did expect my offer to be auto-declined.

View attachment 3987723
And my (redacted) offer. (If she accepts, I will pay!)
View attachment 3987739

Thank you! I’d thought it had to be something weird because just as BeenBurned did, I was able to make an offer and did not receive an auto-decline.

 

[ThisVNchick]

How do I move forward with this return...

Buyer bought 5 wax melts from me. She already admitted that she has used one but does not like the smell (it smells different than what she expected). How should I respond and move forward with this case? I do not accept returns but also do not know how to properly deal with the situation.

TIA!

 

[lovieluvslux]

This is truly a breach of privacy. It happened to me in similar way after confronting a fake seller. I'm actually talking to lawyers now, because the other party who got my information illegally has been cyber-stalking and cyber-bullying me.

Very scary. With smartphones, Google+, internet, some can be very crafty at getting "private" information.

 

[Catbird9]

How do I move forward with this return...

Buyer bought 5 wax melts from me. She already admitted that she has used one but does not like the smell (it smells different than what she expected). How should I respond and move forward with this case? I do not accept returns but also do not know how to properly deal with the situation.

TIA!

Technically this is "buyer's remorse" and she is not entitled to a refund. But for a smoother transaction and a happier customer, if the money involved is small, I would just refund her and tell her to keep the wax melts.

 

[BeenBurned]

How do I move forward with this return...

Buyer bought 5 wax melts from me. She already admitted that she has used one but does not like the smell (it smells different than what she expected). How should I respond and move forward with this case? I do not accept returns but also do not know how to properly deal with the situation.

TIA!

Technically this is "buyer's remorse" and she is not entitled to a refund. But for a smoother transaction and a happier customer, if the money involved is small, I would just refund her and tell her to keep the wax melts.

I'm not sure I'd handle it as Catbird suggests.

Even with a no return policy, I tend to accept returns when requested and generally buyers don't mind paying return shipping as well as having initial shipping deducted from their refunds. That way, (as the seller) I'm not out anything more than my time and the buyer is happier not feeling stuck with something she doesn't want or like.

BUT there's another issue here! She admitted to having used one of the 5 items so in no case should she get a full refund.

So this is how I'd handle it. (Insert *eyeroll* because here's another of BB's letters.) Send through ebay messaging.

"Dear buyer,

Thank you for contacting me about the wax melts. I'm sorry you don't care for the smell. While I have a no return policy, I don't want you to feel you have to keep something you don't like.

I can offer the following options.
1. Since you admit to having used one of the 5, I can't accept a return on that one. You may either return the unused 4 items for a return of 4/5 (80%) of the purchase price of the items. (Shipping in both directions would be at your expense since the items are accurately described.)
or
2. You may use my pictures and description to resell those that are still unused.

Let me know your plans.
Sincerely,
Seller"

Send the message through ebay messaging so it's on record that she used (and admitted it) one of the items.

 

[ThisVNchick]

I'm not sure I'd handle it as Catbird suggests.

Even with a no return policy, I tend to accept returns when requested and generally buyers don't mind paying return shipping as well as having initial shipping deducted from their refunds. That way, (as the seller) I'm not out anything more than my time and the buyer is happier not feeling stuck with something she doesn't want or like.

BUT there's another issue here! She admitted to having used one of the 5 items so in no case should she get a full refund.

So this is how I'd handle it. (Insert *eyeroll* because here's another of BB's letters.) Send through ebay messaging.

"Dear buyer,

Thank you for contacting me about the wax melts. I'm sorry you don't care for the smell. While I have a no return policy, I don't want you to feel you have to keep something you don't like.

I can offer the following options.
1. Since you admit to having used one of the 5, I can't accept a return on that one. You may either return the unused 4 items for a return of 4/5 (80%) of the purchase price of the items. (Shipping in both directions would be at your expense since the items are accurately described.)
or
2. You may use my pictures and description to resell those that are still unused.

Let me know your plans.
Sincerely,
Seller"

Send the message through ebay messaging so it's on record that she used (and admitted it) one of the items.

Thanks @BeenBurned ; I just sent the message. Will keep you updated about the case!

 

[ironic568]

@DThompson -
Based on your first post, I'm gathering that you support or are connected to Entrupy. (And you never responded to my questions here in post #6975 https://forum.purseblog.com/threads...n-answer-thread.646884/page-465#post-31415494
In that discussion ^^^^, I think I mistakenly thought you were a lollipuff rep.

But since you are a fan (or admin) of Entrupy, you might consider reading this thread regarding a VERY OBVIOUS fake Louis Vuitton bag which was deemed authentic by Entrupy.
Of interest to those wondering about the accuracy of computer authentications

IMO, using a computer or some system of "artificial intelligence and patented algorithms" is NOT a dependable way to authenticate and clearly doesn't work, whether it's the way Entrupy does it or the way Lollipuff does it.

JMHO.

Don't you think "artificial intelligence and patented algorithms" works about the same way as Entrupy? I'm very curious to know about this way of authenticating....