Thanks for clarifying that. Yes the “I have a question about...” is the option I used, ebay should guides us a clad option tot silk first before opening a return.
eBay, etc. General Question/Answer Thread
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How can I (buyer) cancel an order that the seller has already marked as shipped?
I purchased a pair of NIB boots that the seller had actually never opened. When she opened, she noticed the size of the actual boots were smaller than printed on the box. She’d already marked them shipped but we agreed cancellation was the best route. But the purchase won’t allow me to cancel. I definitely want my full refund, but I don’t want to hurt the seller by going through any SNAD process. Does the seller have to send the formal cancellation note?
I purchased a pair of NIB boots that the seller had actually never opened. When she opened, she noticed the size of the actual boots were smaller than printed on the box. She’d already marked them shipped but we agreed cancellation was the best route. But the purchase won’t allow me to cancel. I definitely want my full refund, but I don’t want to hurt the seller by going through any SNAD process. Does the seller have to send the formal cancellation note?
She needs to cancel.
Buyers can request cancellation within a short time following payment as long as the seller hasn't shipped yet. In those cases, the seller isn't obligated to accept the cancellation request.
But once a label is printed, shipment is assumed to have been done and the seller has to cancel. She can also void the shipping label as long as it's within the required timeframe for voiding. Depending on which site the label was printed through (USPS/Paypal), voiding time is 24-48 hours after the label was generated.
The refund also has to be done by the seller. Tell her to go to the transaction in PP and click on the "refund this payment" button. The default is for a full refund and she should click that amount.
I have a follow-up question! 
eBay says that I need to accept the cancellation by confirming that I have been refunded, but when I log into PayPal it says the refund is "Pending." If I accept the cancellation in eBay, is that when the funds will be released back to me in PayPal? Or should I wait until the refund in PayPal is no longer pending before I accept the cancellation request?
eBay says that I need to accept the cancellation by confirming that I have been refunded, but when I log into PayPal it says the refund is "Pending." If I accept the cancellation in eBay, is that when the funds will be released back to me in PayPal? Or should I wait until the refund in PayPal is no longer pending before I accept the cancellation request?
I would wait. Pending might mean she paid with an e-check. You want to make sure it has cleared before you accept.I have a follow-up question!
I have a follow-up question!
Since you and the seller have been communicating, I'd recommend contacting and ask whether it was an echeck refund.
I agree with @whateve that you want to make sure you don't screw up anything.
ETA: Actually, definitely wait. I'm sure the ebay cancellation is independent of the pending refund.
After issuing the refund (which I do suspect is an echeck), the seller then went to ebay requesting the cancellation and FVF credit. But until that echeck clears, you haven't actually been refunded so give it until you get notice that it cleared.
Thanks @whateve and @BeenBurned! I've reached out to the seller, but definitely plan to wait until the fund are made available to me before accepting. I'm so bummed. I've been searching for these boots since last summer, and just when I think I've found them NIB in my size, it's just the box. But that means that my size is out there somewhere.
Someone has the shoes that go with that box!
I don't understand sellers that apparently transfer money to their bank the minute they make a sale. Which is why they have to refund by e-check. This annoys me. You shouldn't have to wait to get your money back. I always keep a buffer of money in my paypal until I'm reasonably certain my buyers have received and are happy with their purchases.
Oh I completely agree with you. Especially since only two days passed from the time I made payment to the point when the seller messaged me! She couldn’t even wait 48 hours—or at the very least waiting until she confirmed that the item was in order before transferring the money to her bank.
This isn't true. I had a partial charge back opened against me and I submitted all evidence (eBay listing, eBay messages) via PP resolution centre and PP fought the case on my behalf and I won.
What I meant is that you can't submit directly to the card company.
You certainly can submit to PP but depending on the employee and their willingness, it's unpredictably how diligently they'll advocate for you.
I'm glad you got a good one.
Hello, ladies! I would kindly request some help:
I sold a dress to a lady from the US (I'm from Europe). It has been a little over a month and the tracking does not show any activity. The lady contacted me asking for a refund which I agreed on, but I have a question: Last year, it happened to me an identical situation - one month passed, no activity, I refunded the buyer and a week later the item showed up, but the buyer never replied to my messages. I called both ebay and paypal, showed them the delivery proof to buyer's address, but they told me there's nothing they could do since I made the refund by myself and I could not appeal (the buyer had opened a case). Now, I instructed the buyer to open a case thinking that she could escalate after several days and get her money back. In case the item would show after some days and if she would not communicate, I could appeal ebay's decision. Am I doing this right? I will explain everything to the buyer, but I'm not so sure that it is ok to do this as a seller? I don't want the buyer to wait too long since I am responsible for everything as a seller, but I would like to protect myself somehow because I'm pretty sure the package is not lost.
Thank you
I sold a dress to a lady from the US (I'm from Europe). It has been a little over a month and the tracking does not show any activity. The lady contacted me asking for a refund which I agreed on, but I have a question: Last year, it happened to me an identical situation - one month passed, no activity, I refunded the buyer and a week later the item showed up, but the buyer never replied to my messages. I called both ebay and paypal, showed them the delivery proof to buyer's address, but they told me there's nothing they could do since I made the refund by myself and I could not appeal (the buyer had opened a case). Now, I instructed the buyer to open a case thinking that she could escalate after several days and get her money back. In case the item would show after some days and if she would not communicate, I could appeal ebay's decision. Am I doing this right? I will explain everything to the buyer, but I'm not so sure that it is ok to do this as a seller? I don't want the buyer to wait too long since I am responsible for everything as a seller, but I would like to protect myself somehow because I'm pretty sure the package is not lost.
Thank you
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That's a tricky situation. International shipping and tracking can be spotty depending on the shipping method used, the dependability of the postal service in the country to which you're shipping and the diligence of the carrier.
Ebay recommends allowing more time for delivery of international parcels but their overly optimistic delivery times often put unrealistic expectations in buyers' minds.
You did the right thing with the other buyer and had she been honest, she'd have paid you back once she received the item. You got a buyer without a conscience and I hope you blocked her and posted her ID in the blocked bidder thread so others can block her.
While I'm not sure how you might have had better resolution to the previous (or current) situation, I'm not sure that ebay gave you accurate advice. If the buyer opens INR (either case) and tracking doesn't show delivery, escalated or not, you'll lose the case. And if escalated, you'll not only lose but your account with be dinged because you didn't resolve it yourself and ebay had to step in.
So I'm not sure exactly how to advise you and the best way to protect yourself should delivery be made after a refund is issued. I think the best way to handle it (if you have a patient and understanding buyer) is to request patience and let her know that Paypal allows up to 180 to file INR disputes so if she doesn't receive it, she has that option open to her.
Other members might have other suggestions.
I’d love to hear someone’s pinion on this!
I have a designer bag for sale - A Balenciaga City.
The brand is slow to sell these days and resale is not so great.
Here’s my question.....I have a fixed offer listing....no Best Offer. Someone messaged me and asked if I would take xxx and if I had a receipt. I answered and thanked her for the interest. I said i do not have a receipt and I would probably take that offer. That is the history. I just received a message back telling me to send her that offer and she would pay.
I just checked her feedback and it is entirely private. No big red flag but I did check her ID history and she is on her 11th ebay ID since 2013. Would you back away? Is that a red flag? I’d rather keep the bag than to have a headache. It will sell one day.
I have a designer bag for sale - A Balenciaga City.
The brand is slow to sell these days and resale is not so great.
Here’s my question.....I have a fixed offer listing....no Best Offer. Someone messaged me and asked if I would take xxx and if I had a receipt. I answered and thanked her for the interest. I said i do not have a receipt and I would probably take that offer. That is the history. I just received a message back telling me to send her that offer and she would pay.
I just checked her feedback and it is entirely private. No big red flag but I did check her ID history and she is on her 11th ebay ID since 2013. Would you back away? Is that a red flag? I’d rather keep the bag than to have a headache. It will sell one day.