Uh, that's what I thought. That they don't care because shill bidding means higher price = higher final value fee, right? No wonder the seller is so confident in doing so.
eBay, etc. General Question/Answer Thread
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Uh, that's what I thought. That they don't care because shill bidding means higher price = higher final value fee, right? No wonder the seller is so confident in doing so.
Since it has been so long since I've requested a return, I'd like to see if I'm doing it correctly.
I bought a baby thermometer. The device came today. It looks like an open box (box was messed up so I assumed it was) but the seller advertised it as brand new. Anyways, after testing the device on my daughter, I kept getting an error that says I'm not placing the device correctly in the ear canal. There's really only one way to insert the device. I have an older model of the same device and know how to operate it, so I've concluded (after testing it on myself and my husband) that the item is defective. I've reached out to the seller, described the situation, and have requested that the seller provide me with a prepaid label so I can ship the item back. The seller has a no-return policy on the listing. In case that the seller does not agree to the return and/or does not provide me with a prepaid label to ship the item back, I should then proceed with opening a case?
I think awhile back someone said that to give sellers time to make things right before opening a case because doing the latter causes a "ding" on the seller's account? If no official case is open and a prepaid label is given and I ship the item back, how do I get the seller to refund me once the item is returned (assuming he/she doesn't do so in good faith)? I assume at that point, I'd have to call eBay and have them step in by reading out back and forth messages?
Any advice/input is greatly appreciated! Thanks
I bought a baby thermometer. The device came today. It looks like an open box (box was messed up so I assumed it was) but the seller advertised it as brand new. Anyways, after testing the device on my daughter, I kept getting an error that says I'm not placing the device correctly in the ear canal. There's really only one way to insert the device. I have an older model of the same device and know how to operate it, so I've concluded (after testing it on myself and my husband) that the item is defective. I've reached out to the seller, described the situation, and have requested that the seller provide me with a prepaid label so I can ship the item back. The seller has a no-return policy on the listing. In case that the seller does not agree to the return and/or does not provide me with a prepaid label to ship the item back, I should then proceed with opening a case?
I think awhile back someone said that to give sellers time to make things right before opening a case because doing the latter causes a "ding" on the seller's account? If no official case is open and a prepaid label is given and I ship the item back, how do I get the seller to refund me once the item is returned (assuming he/she doesn't do so in good faith)? I assume at that point, I'd have to call eBay and have them step in by reading out back and forth messages?
Any advice/input is greatly appreciated! Thanks
I won a small item from an 8 feedback seller. I messaged her while listing was active asking what color the hardware was. She responded right away with more pictures. Then she messaged me saying she would take as low as $20 assuming no one else bids. Auction was started at $15 with $7.20 shipping. I said sure, I'll bid now as I'm on my way to work and I always forget to bid at work.
I won, no one else bid and I paid for the item during my lunch break. I paid the total ($22.20) as she hadn't yet responded to my request for an amended invoice. I like to pay right away. Moments later, I get a message from Ebay saying the seller cancelled my order. I also got a refund from Paypal. Seller messaged me saying "I thought we agreed on $20" to which I responded that I assumed she meant $20 total as it was a no reserve auction that started at $15. I told her if she wanted minimum $20 plus shipping, she would have to had started the listing at $20, or use the reserve feature. She apologized, said she was a new seller and it was her fault.
Later she messaged me saying she would relist for the $15 as a buy it now and to let her know. By the time I got out of work and got the message, she had relisted and sold the item for $30.
1) Didn't buyers used to have to agree to a cancellation request? In my order details, there is no option to accept or decline the cancellation, it is closed.
2) Did she get her FVF back then? Did she choose one of the cancellation reasons blaming the cancellation on the buyer and how can I find that out?
3) Should I leave feedback or just leave it alone?
I won, no one else bid and I paid for the item during my lunch break. I paid the total ($22.20) as she hadn't yet responded to my request for an amended invoice. I like to pay right away. Moments later, I get a message from Ebay saying the seller cancelled my order. I also got a refund from Paypal. Seller messaged me saying "I thought we agreed on $20" to which I responded that I assumed she meant $20 total as it was a no reserve auction that started at $15. I told her if she wanted minimum $20 plus shipping, she would have to had started the listing at $20, or use the reserve feature. She apologized, said she was a new seller and it was her fault.
Later she messaged me saying she would relist for the $15 as a buy it now and to let her know. By the time I got out of work and got the message, she had relisted and sold the item for $30.
1) Didn't buyers used to have to agree to a cancellation request? In my order details, there is no option to accept or decline the cancellation, it is closed.
2) Did she get her FVF back then? Did she choose one of the cancellation reasons blaming the cancellation on the buyer and how can I find that out?
3) Should I leave feedback or just leave it alone?
Follow up with my original post. Just got a random message from the seller, delilahjonz, from ebay:
New message from: delilahjonz (230
)I switched the item out for the benefit of you, gave you a nicer bag instead of one with gross stuff down in the seams. I can’t believe you would give me a negative feedback for that. That’s rude.
I do not recommend this seller, she is not honest.
She seems to be missing the point. She didn't ask you before switching the bags. The buyer is entitled to receive exactly what was shown in the listing, unless any changes are approved in advance. What she did was dishonest, unfair, and deserving of negative feedback, IMO. I'd be willing to bet she sold the Chester bag separately.Follow up with my original post. Just got a random message from the seller, delilahjonz, from ebay:
New message from: delilahjonz (230
I switched the item out for the benefit of you, gave you a nicer bag instead of one with gross stuff down in the seams. I can’t believe you would give me a negative feedback for that. That’s rude.
I do not recommend this seller, she is not honest.
My mom bought a bag off eBay, it was too big for her so she had me resell it. Here's my listing. It was back in december.
https://www.ebay.com/itm/391953596002?ssPageName=STRK:MESOX:IT
I did not include a picture of the little white tag inside the pocket because the pocket doesn't turn inside out andit was impossible to get the camera down there to capture the number.
Today she received an email from PayPal that the buyer has opened a dispute, doesn't believe the item is authentic, dispute was not opened in eBay ever.
What are my mom's next steps considering this bag was delivered over a month ago? Should she contact the original seller or open a dispute against the original seller?
https://www.ebay.com/itm/391953596002?ssPageName=STRK:MESOX:IT
I did not include a picture of the little white tag inside the pocket because the pocket doesn't turn inside out andit was impossible to get the camera down there to capture the number.
Today she received an email from PayPal that the buyer has opened a dispute, doesn't believe the item is authentic, dispute was not opened in eBay ever.
What are my mom's next steps considering this bag was delivered over a month ago? Should she contact the original seller or open a dispute against the original seller?
It actually looks like a SNAD chargeback, no reason for SNAD given, so how does she respond so she's not out the bag and $since PayPal protection is null for snad?
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It's trickier because she opened a credit card dispute, not a ebay or paypal dispute. You are at the mercy of her credit card company, and they don't ask to hear your side. I would call paypal. Ask them what information they require from you to respond to the claim and how you can be sure to get your bag back if she wins the dispute.
Thank you. She called and payPay said they would see if they can get some more information. They also reversed the hold and said if the cc company decides for buyer and they have to reverse the hold again, the buyer would be required to return the item (whether it's dirty damaged or whatever condition she left it in), but I'm not sure that's true. I've seen plenty of people on here losing their item and $...
Several comments:
1. It's really too bad when buyers don't approach the seller before opening disputes because you lose the opportunity to appease or explain any doubts they may have.
2. You can't ask her why she thinks it's fake.
3. Since you can't contact her bank/c.c. company nor does PP identify them, you can't submit anything.
4. It's really important to show (or attempt to show) pictures of any parts of the bag that may be necessary in order to prove authenticity. Even if the buyer had approached us on AT Coach, we couldn't have done much with what is shown in the listing.
5. I think PP's reply to you about fighting on your behalf is lip service. Unfortunately, there's no seller protection against SNAD claims with PP and particularly in cases of chargebacks
6. If the c.c. company decides in their client's favor, the likelihood of requiring her to return the bag is slim. Usually, c.c. disputes are resolved in favor of their client, refund is issued, paypal is notified that you lost the dispute and it ends there. The opportunity for PP to require the return isn't there.
7. Had the buyer filed through PP (which she could have done for 180 days), THEN you could have just offered the refund upon return.
I'm guessing that she filed as she did because she was aware that ebay only allows a 30-timeframe for disputes and probably assumed PP was the same.
At this point, I believe you have nothing to lose by contacting her, referring her here (or to ebay's fashion board) for authentication and reassurance and requesting the return of the bag, after which you'll issue the refund. And she could end/close the chargeback.
That way, you'll avoid Paypal's surcharge of a chargeback fee on top of the loss of your money and the bag.
I think it's $20 if it's decided against the seller.
ETA: From Paypal:
What is a chargeback, and why did I get one?
When a customer files a chargeback with their credit card issuer, it means that they’re disputing a charge and asking the card issuer for a refund.
A customer might file a chargeback because they:
- Didn’t receive their item.
- Received a damaged or defective item.
- Don’t recognize a credit card charge.
- Were charged more than once for something.
- Didn’t authorize a payment.
A chargeback isn’t the same as a PayPal claim. The chargeback process is initiated outside of PayPal, between the card issuer and their cardholder. In a dispute over a chargeback, the decision is ultimately made by the card issuer and we don't decide the outcome.
PayPal charges a fee (based on the currency received) to the seller when the buyer files a chargeback with his/her credit card issuer. If the transaction is protected by Seller Protection Policy, PayPal will cover the amount of the chargeback and waive the chargeback fee. You can view the chargeback fee and process in the User Agreement.
Thank you for a thorough reply
I actually did message the buyer, a very polite message asking what was wrong with the bag, etc. She replied back that she too was confused and that she didn't open a dispute, she loves the bag and she'll call PayPal to see what is going on. I haven't heard back from her yet, but at least I have that message saying all that to add to the dispute. Fingers crossed on this one.That's weird. I wonder if she used a credit card that belongs to someone else, and they didn't realize she did.Thank you for a thorough reply
Thank you for a thorough reply
Or if she disputed another unauthorized charge and the c.c. company flagged all her recent purchases.