eBay, etc. General Question/Answer Thread

[threadbender]

eBay woes. Buyer paid for a bag and I have the funds, but the bag was returned to me by USPS because the forwarding expired. I guess the buyer’s address wasn’t up to date? USPS noted on my package that the buyer hadn’t lived there for 8 years. Buyer responded that she would pay for return shipping and gave me an updated address, but has yet to send over the funds for the shipping. I also asked her to reconfirm her address because now I’m feeling a little nervous to mail the bag again. Now I’m kind of in a limbo, waiting for the buyer to respond, but also not wanting to touch her payment until she receives the bag…

Wait for some other responses but, I think you must ship to whatever address is in the Paypal notification. There are others here that will be able to tell you all the ins and outs.

 

[Catbird9]

So I just bought a 23 piece rehab lot of coach bags. I get an message from the seller about one of the bags and says she is switching it out with another bag because the "inside seam is gross". The seller doesnt even wait for me to see if I'm okay with this and has already shipped the lot. How is this allowed? They are rehab bags so I didn't expect them to be in pristine condition but the one she was switching out was a style I was interested in. The one in its place is nice but I'm still a bit mad they didn't consult with me first as I paid for the other one.

It is not allowed. She must ship you the items shown in the listing. You have grounds for a SNAD claim.

 

[Catbird9]

Hey ebay gurus, I have a question about eBay Bucks.
When you buy something and use your eBay bucks, does the seller lose any money or does ebay take the loss of the $12 that I’m eligible for? I just want to make sure that if I buy something from a small seller, they aren’t getting dinged somehow.
I hope that made sense

eBay absorbs the cost, it does not come out of the Seller's proceeds from the sale.

 

[sallellen]

eBay woes. Buyer paid for a bag and I have the funds, but the bag was returned to me by USPS because the forwarding expired. I guess the buyer’s address wasn’t up to date? USPS noted on my package that the buyer hadn’t lived there for 8 years. Buyer responded that she would pay for return shipping and gave me an updated address, but has yet to send over the funds for the shipping. I also asked her to reconfirm her address because now I’m feeling a little nervous to mail the bag again. Now I’m kind of in a limbo, waiting for the buyer to respond, but also not wanting to touch her payment until she receives the bag…

Buyer has to add her new address to Paypal in order for you to be covered by seller protection.

 

[kaitekins]

It is not allowed. She must ship you the items shown in the listing. You have grounds for a SNAD claim.

Thank you

 

[whateve]

eBay woes. Buyer paid for a bag and I have the funds, but the bag was returned to me by USPS because the forwarding expired. I guess the buyer’s address wasn’t up to date? USPS noted on my package that the buyer hadn’t lived there for 8 years. Buyer responded that she would pay for return shipping and gave me an updated address, but has yet to send over the funds for the shipping. I also asked her to reconfirm her address because now I’m feeling a little nervous to mail the bag again. Now I’m kind of in a limbo, waiting for the buyer to respond, but also not wanting to touch her payment until she receives the bag…

Buyer has to add her new address to Paypal in order for you to be covered by seller protection.

You have to refund the original payment, she has to pay again after she has updated her paypal with the correct address, and she must pick the correct address when she pays.

 

[BeenBurned]

So I just bought a 23 piece rehab lot of coach bags. I get an message from the seller about one of the bags and says she is switching it out with another bag because the "inside seam is gross". The seller doesnt even wait for me to see if I'm okay with this and has already shipped the lot. How is this allowed? They are rehab bags so I didn't expect them to be in pristine condition but the one she was switching out was a style I was interested in. The one in its place is nice but I'm still a bit mad they didn't consult with me first as I paid for the other one.

It is not allowed. She must ship you the items shown in the listing. You have grounds for a SNAD claim.

Wait and see what you receive and if you aren't happy, let the seller know you want to see the "gross inside seam."

She should never have made a switch without letting you agree to it. What she should have done is let you know that one of the bags was a mess so as a consolation, she'd include an additional bag in the package. But the 23 advertised items should have all been sent to you.

Is this the listing? Did she tell you which one she didn't send? I'm betting it's a desirable style and someone contacted her privately.

 

[kaitekins]

Wait and see what you receive and if you aren't happy, let the seller know you want to see the "gross inside seam."

She should never have made a switch without letting you agree to it. What she should have done is let you know that one of the bags was a mess so as a consolation, she'd include an additional bag in the package. But the 23 advertised items should have all been sent to you.

Is this the listing? Did she tell you which one she didn't send? I'm betting it's a desirable style and someone contacted her privately.

Yup, she switched out the black Chester bag for a black willis

 

[kaitekins]

Yup, she switched out the black Chester bag for a black willis

Right now I'm watching her listings in case it shows up. Honestly I'm annoyed but at the same time I do like a willis.

 

[Lylly14]

Hello, please i need some help, I bought a Louis Vuitton bag on eBay, but the LV authenticator told me its fake, I already paid for it, and the seller shipped it, but it’s still in its country, i sent a message to the seller, but now what should I do? I don’t have the bag yet, and now I don’t want it shipped. I want to cancel it. Please I’m scared, it’s a lot of money.

 

[nicole0612]

Hello, please i need some help, I bought a Louis Vuitton bag on eBay, but the LV authenticator told me its fake, I already paid for it, and the seller shipped it, but it’s still in its country, i sent a message to the seller, but now what should I do? I don’t have the bag yet, and now I don’t want it shipped. I want to cancel it. Please I’m scared, it’s a lot of money.

Can you call eBay customer service and explain the situation? Ask if you can email them the documentation that it is Fake and ask if they can then cancel the order.
If the seller does ship the item, it will be easy to put in a claim for not authentic that you will win and then get a refund.

 

[whateve]

Hello, please i need some help, I bought a Louis Vuitton bag on eBay, but the LV authenticator told me its fake, I already paid for it, and the seller shipped it, but it’s still in its country, i sent a message to the seller, but now what should I do? I don’t have the bag yet, and now I don’t want it shipped. I want to cancel it. Please I’m scared, it’s a lot of money.

I would probably wait until I receive the bag, then open a SNAD. I don't believe you can open a claim before you receive the bag, except to item not received.

 

[nicole0612]

Hello, please i need some help, I bought a Louis Vuitton bag on eBay, but the LV authenticator told me its fake, I already paid for it, and the seller shipped it, but it’s still in its country, i sent a message to the seller, but now what should I do? I don’t have the bag yet, and now I don’t want it shipped. I want to cancel it. Please I’m scared, it’s a lot of money.

I would probably wait until I receive the bag, then open a SNAD. I don't believe you can open a claim before you receive the bag, except to item not received.

Whateve is one of the eBay experts here. She will give you correct advice.

 

[Lylly14]

Hello, please i need some help, I bought a Louis Vuitton bag on eBay, but the LV authenticator told me its fake, I already paid for it, and the seller shipped it, but it’s still in its country, i sent a message to the seller, but now what should I do? I don’t have the bag yet, and now I don’t want it shipped. I want to cancel it. Please I’m scared, it’s a lot of money.

Thanks for your help, I hope everything solves soon.

 

[lovlouisvuitton]

Hello, please i need some help, I bought a Louis Vuitton bag on eBay, but the LV authenticator told me its fake, I already paid for it, and the seller shipped it, but it’s still in its country, i sent a message to the seller, but now what should I do? I don’t have the bag yet, and now I don’t want it shipped. I want to cancel it. Please I’m scared, it’s a lot of money.

The listing has now been removed? So you will (should?) receive a message from eBay & a refund? I am still not sure if you mentioned the seller had shipped the bag out? I was under the impression it hadn't been shipped yet?

Edit: Now I see it has been posted? Not sure what happens now since the listing has been removed? You will need to wait for some more advice on here on what to do next! Good Luck!