eBay, etc. General Question/Answer Thread

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Hello

I bought a phone accessory last week. It was shipped promptly. However the item didn't quite fit the description and I wasn't fully satisfied. I emailed the seller via eBay, asking to have my item replaced with the one as described in their eBay. They replaced within 3 days and issued a refund and said I can keep the item.

Should I give a positive given this situation? Thanks!!

To answer your question, yes you should give a positive for this seller.
 
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Hello

I bought a phone accessory last week. It was shipped promptly. However the item didn't quite fit the description and I wasn't fully satisfied. I emailed the seller via eBay, asking to have my item replaced with the one as described in their eBay. They replaced within 3 days and issued a refund and said I can keep the item.

Should I give a positive given this situation? Thanks!!

Absolutely.

The seller went above and beyond to make things right. It sounds like you got both items in a relatively short amount of time and got a refund to boot.

When it comes to feedback, always ask yourself....Would I deserve a negative/neutral for this situation if I were the seller?
 
To answer your question, yes you should give a positive for this seller.

Absolutely.

The seller went above and beyond to make things right. It sounds like you got both items in a relatively short amount of time and got a refund to boot.

When it comes to feedback, always ask yourself....Would I deserve a negative/neutral for this situation if I were the seller?

Thank you for the explanations. That was exactly why I doubted myself in giving a seller a neutral.
 
Hello

I bought a phone accessory last week. It was shipped promptly. However the item didn't quite fit the description and I wasn't fully satisfied. I emailed the seller via eBay, asking to have my item replaced with the one as described in their eBay. They replaced within 3 days and issued a refund and said I can keep the item.

Should I give a positive given this situation? Thanks!!

No better example of a professional seller, IMO.
She went far above & deserves the "positive feedback".
 
Quick question
I bought a jacket on eBay, when I received it.. it did not match with the picture on eBay... so I requested a return. The seller sent me a message that if I keep the jacket they would refund me partial money.. would you accept that offer?
 
Quick question
I bought a jacket on eBay, when I received it.. it did not match with the picture on eBay... so I requested a return. The seller sent me a message that if I keep the jacket they would refund me partial money.. would you accept that offer?
If that's satisfactory to you and both you and the seller agree to an appropriate amount, that's fine.
 
Last edited:
Quick question
I bought a jacket on eBay, when I received it.. it did not match with the picture on eBay... so I requested a return. The seller sent me a message that if I keep the jacket they would refund me partial money.. would you accept that offer?
It depends on if you like the jacket or if you had your heart set on the one that was pictured.
 
Quick question
I bought a jacket on eBay, when I received it.. it did not match with the picture on eBay... so I requested a return. The seller sent me a message that if I keep the jacket they would refund me partial money.. would you accept that offer?

If that's satisfactory to you and both you and the seller agree to an appropriate amount, that's fine.

It depends on if you like the jacket or if you had your heart set on the one that was pictured.
Hmm. I hadn't considered Whateve's assumption that the jacket was a different one than was shown in the listing. I'd assumed that the seller may have used a stock photo and there were condition issues with what you received vs. what the listing showed.

If it's a completely different item, I would stick with the return request since it's a slam dunk SNAD.
 
I've opened a case on eBay to get a refund because I received a fake Yeezy from the seller. Ebay then asked me to get a document from an expert who is qualified in this area, and this could be the manufacturer or a retailer that deals with this kind of items. When I got this document, I would be able to get a refund.

However, my problem is that I don't know how to contact these experts to prove my that the shoes that I received are fake.

So my question is how can I contact these experts to help me to win this case?
 
I've opened a case on eBay to get a refund because I received a fake Yeezy from the seller. Ebay then asked me to get a document from an expert who is qualified in this area, and this could be the manufacturer or a retailer that deals with this kind of items. When I got this document, I would be able to get a refund.

However, my problem is that I don't know how to contact these experts to prove my that the shoes that I received are fake.

So my question is how can I contact these experts to help me to win this case?
I don't know whether @shuze or @audreylita do sneakers, or specifically, Yeezy but you might try posting on the shoes authentication thread and if they confirm your suspicions, they might be able to recommend someone who professionally authenticates that brand.
https://forum.purseblog.com/threads/authenticate-those-shoes.32044/page-596#post29875485
 
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