eBay, etc. General Question/Answer Thread

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#6,946
Yeah I was going to just wait till Monday. But she asked since it never showed up to just refund.

Luckily it was a very inexpensive item.

If it shows up, I'll get a text about it lol.

I suppose I shouldn't have given in so soon, but hoping I won't ever have to deal with this again.
 
#6,947
Hey all,
I accepted a best offer from someone on eBay two days ago and they have not paid yet. They have messaged me saying they've never used PayPal before and can't get it to work, but are "working on it." I've asked what the problem is and if there's anything I can do to help but they won't tell me what the actual issue is. So now it's been 48 hours since they bought the item, which makes it a valid time to submit a nonpayment claim, but I almost just want to avoid all the hassle and cancel the transaction so I can relist it.

My question is, what should I do? If I cancel the transaction and the buyer doesn't "confirm" the cancel on their end, what happens? How realistic is it to have problems with PayPal that take days to resolve? I'm just so irritated that my item has been wasting time sitting in limbo with this person when it could have been selling to an actual buyer!!

I Appreciate the help, everyone. FYI I'm a relatively new eBay seller and this is the first time I've ever had someone not pay for an item, so I'm a bit baffled by the whole experience.
 
#6,948
handbagkay said:
Hey all,
I accepted a best offer from someone on eBay two days ago and they have not paid yet. They have messaged me saying they've never used PayPal before and can't get it to work, but are "working on it." I've asked what the problem is and if there's anything I can do to help but they won't tell me what the actual issue is. So now it's been 48 hours since they bought the item, which makes it a valid time to submit a nonpayment claim, but I almost just want to avoid all the hassle and cancel the transaction so I can relist it.

My question is, what should I do? If I cancel the transaction and the buyer doesn't "confirm" the cancel on their end, what happens? How realistic is it to have problems with PayPal that take days to resolve? I'm just so irritated that my item has been wasting time sitting in limbo with this person when it could have been selling to an actual buyer!!

I Appreciate the help, everyone. FYI I'm a relatively new eBay seller and this is the first time I've ever had someone not pay for an item, so I'm a bit baffled by the whole experience.
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Is it a new member? If so, it's possible that they just don't know or can't figure out how it works. And if that's the case and if she contacts you, you might be able to walk her through the steps.

My suggestion is to email her, let her know that because it's been over 48 hours, ebay "may" automatically open an unpaid item case. If you don't hear from her, open the dispute. She'll either respond and pay, respond and not pay or not respond. If she pays, you can ship. If not, you can close the dispute after 4 (?) days and she'll get a strike.

Generally, I don't recommend cancelling a transaction because it reinforces the behavior by sending the buyer a tacit message that they can get away with buying and not paying without consequence. But if you were to cancel and the buyer didn't confirm, you can close it yourself after 7 days.
 
#6,949
BeenBurned said:
Is it a new member? If so, it's possible that they just don't know or can't figure out how it works. And if that's the case and if she contacts you, you might be able to walk her through the steps.

My suggestion is to email her, let her know that because it's been over 48 hours, ebay "may" automatically open an unpaid item case. If you don't hear from her, open the dispute. She'll either respond and pay, respond and not pay or not respond. If she pays, you can ship. If not, you can close the dispute after 4 (?) days and she'll get a strike.

Generally, I don't recommend cancelling a transaction because it reinforces the behavior by sending the buyer a tacit message that they can get away with buying and not paying without consequence. But if you were to cancel and the buyer didn't confirm, you can close it yourself after 7 days.
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Thanks for your response :) she's been an eBay member since 2013, but only has one feedback. I sent an email asking if I could help, nothing. I sent an email saying after 48 hours an unpaid item claim would open and again to let me know if I could help, and still nothing. So I guess I'll just open the claim today and hopefully she will pay...

So I open the claim, and if there's still no payment after four days, I am able to relist the item? Thanks again for your help :)
 
#6,950
handbagkay said:
Thanks for your response :smile: she's been an eBay member since 2013, but only has one feedback. I sent an email asking if I could help, nothing. I sent an email saying after 48 hours an unpaid item claim would open and again to let me know if I could help, and still nothing. So I guess I'll just open the claim today and hopefully she will pay...

So I open the claim, and if there's still no payment after four days, I am able to relist the item? Thanks again for your help :smile:
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I believe it's 4 days and you can close it. It might be a week.

In my experience, if the buyer doesn't pay within the first few days, they have no intention of paying and (generally) it's not necessary to wait to relist. That way, you can get the item back onto the market and if the buyer does pay, you can end the new listing early. (The chances of a new buyer purchasing the item as soon as it's posted coupled with the chance of her paying in response to the UID is remote.)
 
#6,951
BeenBurned said:
I believe it's 4 days and you can close it. It might be a week.

In my experience, if the buyer doesn't pay within the first few days, they have no intention of paying and (generally) it's not necessary to wait to relist. That way, you can get the item back onto the market and if the buyer does pay, you can end the new listing early. (The chances of a new buyer purchasing the item as soon as it's posted coupled with the chance of her paying in response to the UID is remote.)
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Gotcha. Okay, well now I have another problem. The seller just paid through PayPal minutes ago, so I thought terrific, everything is solved. Then, just a second ago, she messaged me and said she is going to change her address and asked if they can tell me a different address "later."
Should I send it to the new address they provide?? I'm not sure why they need to tell me "later..." sorry again for all the questions, I've just never had a buyer experience quite like this. :/
 
#6,952
handbagkay said:
Gotcha. Okay, well now I have another problem. The seller just paid through PayPal minutes ago, so I thought terrific, everything is solved. Then, just a second ago, she messaged me and said she is going to change her address and asked if they can tell me a different address "later."
Should I send it to the new address they provide?? I'm not sure why they need to tell me "later..." sorry again for all the questions, I've just never had a buyer experience quite like this. :/
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Ugh, what a PITA!

No, you have to ship to the address shown in the PP payment details. If she needs it shipped to a different address, she needs to put that address into paypal before paying.

It'll cost you 30 cents to issue a full refund of the payment (service charge) and she needs to repay. Before issuing the refund, email her and let her know how it needs to be done.
 
#6,953
BeenBurned said:
Ugh, what a PITA!

No, you have to ship to the address shown in the PP payment details. If she needs it shipped to a different address, she needs to put that address into paypal before paying.

It'll cost you 30 cents to issue a full refund of the payment (service charge) and she needs to repay. Before issuing the refund, email her and let her know how it needs to be done.
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That's what I thought. Now to make matters worse, the PayPal payment I received from her says "the sender of this payment is non-U.S. / unverified." So she paid for shipping to California but isn't even in the U.S. apparently??
At this point should I just refund her money and cancel the transaction? Communication with her is very difficult if I even get a response at all... and I've just about had it with this whole experience :-s obviously I can't ship to the PayPal address if that isn't even her address, because then she can just open an "item not received" claim. UGH!!
 
#6,954
handbagkay said:
That's what I thought. Now to make matters worse, the PayPal payment I received from her says "the sender of this payment is non-U.S. / unverified." So she paid for shipping to California but isn't even in the U.S. apparently??
At this point should I just refund her money and cancel the transaction? Communication with her is very difficult if I even get a response at all... and I've just about had it with this whole experience :-s obviously I can't ship to the PayPal address if that isn't even her address, because then she can just open an "item not received" claim. UGH!!
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She can be non-US and still have a valid shipping address in California. If it says you have seller protection, you can ship to that address. It could be a drop shipper. However, since she told you she wants to change her address, I would tell her you have to ship to the address in Paypal at the time she paid, and ask if she would like you to ship there or get a refund.
 
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#6,955
whateve said:
She can be non-US and still have a valid shipping address in California. If it says you have seller protection, you can ship to that address. It could be a drop shipper. However, since she told you she wants to change her address, I would tell her you have to ship to the address in Paypal at the time she paid, and ask if she would like you to ship there or get a refund.
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Oh okay, I wasn't sure about the unverified part. That makes sense.
In regards to the shipping address, that's exactly what I said. She replied with "why?" and I explained that eBay would only allow me to print a label for that address. If she wanted it sent to a different address I would have to refund her and she would have to pay again. And she said she actually lives in Mexico, and is sending the item to her friend in California, but her friend actually lives in Texas now and not California... I'm so confused... so yeah, ultimately I just said I'll have to give you a refund.

Thanks for the help everyone. I feel like this buyer took me on a wild ride!!
 
#6,956
handbagkay said:
Oh okay, I wasn't sure about the unverified part. That makes sense.
In regards to the shipping address, that's exactly what I said. She replied with "why?" and I explained that eBay would only allow me to print a label for that address. If she wanted it sent to a different address I would have to refund her and she would have to pay again. And she said she actually lives in Mexico, and is sending the item to her friend in California, but her friend actually lives in Texas now and not California... I'm so confused... so yeah, ultimately I just said I'll have to give you a refund.

Thanks for the help everyone. I feel like this buyer took me on a wild ride!!
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If you don't want her to come back and rebuy, add her to your BBL.
http://offer.ebay.com/ws/eBayISAPI.dll?bidderblocklogin&hc=1&hm=uk`1d72f+ijehg6gpd
 
#6,957
Hello

I bought a phone accessory last week. It was shipped promptly. However the item didn't quite fit the description and I wasn't fully satisfied. I emailed the seller via eBay, asking to have my item replaced with the one as described in their eBay. They replaced within 3 days and issued a refund and said I can keep the item.

Should I give a positive given this situation? Thanks!!
 
#6,958
DizzyFairy said:
Hello

I bought a phone accessory last week. It was shipped promptly. However the item didn't quite fit the description and I wasn't fully satisfied. I emailed the seller via eBay, asking to have my item replaced with the one as described in their eBay. They replaced within 3 days and issued a refund and said I can keep the item.

Should I give a positive given this situation? Thanks!!
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Why would you even have to ask the question?!?! The seller went above and beyond to satisfy!!
 
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