eBay, etc. General Question/Answer Thread

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#6,918
Sorry if it was discussed earlier, but I just got this letter about product identifiers and have a question, maybe someone can help?
This fall we announced that product identifiers would be required when you list new or manufacturer refurbished items in most categories—and that the "Does Not Apply" and "NA" options would no longer be available.
I mostly sell shoes, so I checked and shoes is the category that will need PI. I know what to do with brand new in box, I can find UPC on the box and use it for listing. But what to do with "new without box"? Does UPC is only required for new in box shoes or do I need to fill it for new without box too?
 
#6,919
fashion_victim9 said:
Sorry if it was discussed earlier, but I just got this letter about product identifiers and have a question, maybe someone can help?
This fall we announced that product identifiers would be required when you list new or manufacturer refurbished items in most categories—and that the "Does Not Apply" and "NA" options would no longer be available.
I mostly sell shoes, so I checked and shoes is the category that will need PI. I know what to do with brand new in box, I can find UPC on the box and use it for listing. But what to do with "new without box"? Does UPC is only required for new in box shoes or do I need to fill it for new without box too?
Click to expand...
I think it has something to do with items being promoted in Google searches. I think you need to have either or both UPC and/or MPN numbers for any new items. Otherwise new items won't come in searches.

I've gotten to the point where if an item is NWOB or NWOT, I try not to list as new. I'll list as pre-owned but describe that it appears to be unused. Then you don't need the extra set of numbers.
 
#6,920
BeenBurned said:
I think it has something to do with items being promoted in Google searches. I think you need to have either or both UPC and/or MPN numbers for any new items. Otherwise new items won't come in searches.

I've gotten to the point where if an item is NWOB or NWOT, I try not to list as new. I'll list as pre-owned but describe that it appears to be unused. Then you don't need the extra set of numbers.
Click to expand...

I think I'm gonna do it with NWOB too if they still need UPC. Thank you as always:heart:
 
#6,926
I have a small question. I know it's small (yes petty!) but it's bugging me :annoyed:
Right now I'm taking advantage of the current no selling fees offer and I've listed a few items priced a good deal lower than I would normally because I want to de-clutter. I charge a low domestic shipping cost for standard registered post, too low to cover the postal charges much less my high quality, careful packaging.
A high feedback domestic (Australian) buyer pounced on a pair of NIB Christian Louboutin shoes (at a great price) but then came back a few hours later, after paying, to query shipping. She wants an upgrade to Express with Signature and is prepared if necessary to pay the 'extra three bucks' she says will cover the upgrade. Well it costs a lot more than three dollars to Express Post + Signature a heavily padded box of shoes interstate these days, and I'm fairly sure she knows this.
I want to let it go and give her the upgrade without charge but the shoe price was so low that I'm not in the mood to be more generous - I think I've reached my limit! And mostly it bugged me that she hadn't contacted me about shipping costs prior to purchase as per my listing - "please ask questions before buying" (lol I'm feeling so grumpy with buyers atm)
Should I graciously and generously upgrade without further cost to her, or invoice her for some or all of the extra cost? She is prepared to pay about 1/3 of what the actual cost will be, by my estimation with size and weight and distance etc.
Thank you for reading! :flowers:
 
  • Like
Reactions: bakeacookie
#6,927
Straight-Laced said:
I have a small question. I know it's small (yes petty!) but it's bugging me :annoyed:
Right now I'm taking advantage of the current no selling fees offer and I've listed a few items priced a good deal lower than I would normally because I want to de-clutter. I charge a low domestic shipping cost for standard registered post, too low to cover the postal charges much less my high quality, careful packaging.
A high feedback domestic (Australian) buyer pounced on a pair of NIB Christian Louboutin shoes (at a great price) but then came back a few hours later, after paying, to query shipping. She wants an upgrade to Express with Signature and is prepared if necessary to pay the 'extra three bucks' she says will cover the upgrade. Well it costs a lot more than three dollars to Express Post + Signature a heavily padded box of shoes interstate these days, and I'm fairly sure she knows this.
I want to let it go and give her the upgrade without charge but the shoe price was so low that I'm not in the mood to be more generous - I think I've reached my limit! And mostly it bugged me that she hadn't contacted me about shipping costs prior to purchase as per my listing - "please ask questions before buying" (lol I'm feeling so grumpy with buyers atm)
Should I graciously and generously upgrade without further cost to her, or invoice her for some or all of the extra cost? She is prepared to pay about 1/3 of what the actual cost will be, by my estimation with size and weight and distance etc.
Thank you for reading! :flowers:
Click to expand...
No, I wouldn't upgrade her without payment. She should have asked before purchase. I'm not sure you can invoice after she has already paid, can you?
 
#6,928
whateve said:
No, I wouldn't upgrade her without payment. She should have asked before purchase. I'm not sure you can invoice after she has already paid, can you?
Click to expand...

Thanks for your point of view - I was about to let it go and swallow the extra cost. Not feeling good about it though.
Not an invoice exactly - I would send a payment request to her through Paypal for additional shipping, something I've done before with international buyers who are willing to pay extra for faster shipping after they've already paid.
This is such a petty issue, I know. But I think she knows her way around as a buyer and seller and yes, I'm peeved that she bought and paid and then sort of tried to change the terms of sale I guess.
 
#6,930
Straight-Laced said:
She wants an upgrade to Express with Signature and is prepared if necessary to pay the 'extra three bucks' she says will cover the upgrade. Well it costs a lot more than three dollars to Express Post + Signature a heavily padded box of shoes interstate these days, and I'm fairly sure she knows this.
Click to expand...
Based on your description, I'm guessing that your buyer is a reseller and knows exactly how much more the upgraded shipping will cost. Understandably, she wants to pay as little as possible for as much as possible, but you aren't in this for charity and shouldn't lose money to accommodate a buyer. (JMHO)

Note that for seller protection, you aren't required to have s.c. unless the total payment is $750+ and I don't get the sense it is.

"Dear buyer,

Thank you for your purchase. Had you contacted me prior to purchase, I could have revised the listing to reflect the costs of shipping by express and signature but your having purchased first makes it impossible for me to adjust the shipping.

I can offer 2 options. Either I ship as described and paid in the listing or I can send you a Paypal invoice for the addition cost to send by EMS with signature. Note that it will cost an additional $x, not $3 as you incorrectly estimated.

Let me know if you're willing to pay the extra shipping cost or if you prefer I ship as advertised."
 
  • Like
Reactions: bakeacookie
You must log in or register to reply here.
Top