eBay, etc. General Question/Answer Thread

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#6,901
  • So are you saying that @corame said the bag is authentic based on the pictures in the listing? Yes
  • Lollipuff deemed the bag you received as authentic the first time? Yes
  • What caused Lollipuff to reverse its opinion? If authenticity couldn't be determined accurately the first time, IMO, they should have sought a second opinion from another expert in the brand I agree. I had just paid for an email authentication and then when they said it was real, I requested to pay an additional $25 for a certificate. That is when Lollipuff asked me for more pictures of the inside label. I sent it to them and they came back with an email that said, "
    I am very sorry to say this, but we made an incorrect determination. Our sincerest apologies for this.
    This bag is indeed counterfeit Valentino. When we put this bag through our system (which is required for a certificate) several features were incorrect on this bag. The hardware details are off on several hardware parts. The placement of the bottom studs is too far from the edges. And, the main stamp inside the bag exhibits incorrect font.

    Should you use our services in the future, we strongly advise using our updated authentication process: https://www.lollipuff.com/authentication-service/ The manual PayPal service doesn't go through our regular software check that is extremely thorough. This software system is also what we use for Lollipuff listing checks and to date, since Lollipuff opened its doors over 4 years ago, no listing has ever been deemed counterfeit, sold or unsold. It is a very very detailed check Plus, it is much easier than going back and forth via email for you as well."

  • Were the pictures in the listing authenticated by Corame of the same bag you received? Yes
  • And were the pictures authenticated by Lollipuff the same bag you received? Yes
I had originally reached out to Authenticate4u first, but after 3 days of no response from them and $12 down the drain, I went to Lollipuff to get it authenticate. I'm still waiting to see what AFU says, if they say anything at all!!!

Regarding Corame, (and trust me, I trust and value her opinion on here) I sent the Ebay link to Corame and she said it was authentic based on the pictures in the sellers Ebay link, which also, after receving the bag, was the same purse in the pictures, same date code and everything.
alwayscoffee89 said:
Item Name: Red Valentino Garavani Rockstud 2 Handles strap studs Leather Tote Bag
Item Number: 192065654003
Seller ID: oliesteveo
Link: http://www.ebay.com/itm/Red-Valentino-Garavani-Rockstud-2-Handles-strap-studs-Leather-Tote-Bag-/192065654003?_trksid=p2047675.l2557&ssPageName=STRK:MEBIDX:IT&nma=true&si=%2FcRM48t2fTwqa9dAGUbIHXME6%2BU%3D&orig_cvip=true&rt=nc
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corame said:
Authentic
Click to expand...

This whole thing is confusing. Should I go to someone else to authenticate this purse? I don't know any other reputable places.
 
#6,902
alwayscoffee89 said:
I bought the purse to re-sell it originally. And I agree completely about having a purse authenticated, I'm a seller myself. Before buying this ebay listing, I went to Corame on the Valentino page and she said it was authentic. That is when I paid for the item on Ebay and had it sent to me.

After receiving the item, I wanted to include a certificate of authenticity to ease my buyers minds (and my own) so that is why I went to lollipuff. Then Lollipuff said it was real at first and then came back apologizing and saying it was indeed fake. Really unprofessional if you ask me. But that is another story.

The seller on ebay only gave me a partial refund for the time being until she receives the bag and then will issue me the remaining refund. Her reasoning was she wanted to make sure the bag wasn't used and had damage. She already sent me a pre-paid shipping label and I'm shipping out tonight. I'm just worried about getting the rest of my money is all. Are they supposed to refund you before sending the package back to them??
Click to expand...

Not usually.
The way it's supposed to work:
  • You believe the item is fake.
  • You request a return through eBay and choose the reason "Doesn't seem authentic"
  • If seller does not agree, eBay will step in and decide.
  • If seller agrees (or eBay steps in and finds in your favor), you automatically receive a prepaid shipping label. You normally wouldn't receive a partial refund at this point.
  • You ship the item back and when the seller receives it, you receive a full refund of the amount you paid.

In SNAD for authenticity cases, the seller can decline the return if she doesn't want to pay for the return label. It's illegal for her to sell the fake anyway, so it would be in her best interest not to pay for you to return it.

If she is confident the item is authentic, and just wants it back in the condition it was sent, she might have decided (but is not required) to give you a partial refund and a prepaid label to ensure that the same item she sent you was returned to her in the same condition it was sent to you. Once she receives the item, she is required to issue a full refund. If she doesn't, you have proof of delivery so eBay will make sure you are refunded.
 
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#6,903
alwayscoffee89 said:
  • What caused Lollipuff to reverse its opinion? If authenticity couldn't be determined accurately the first time, IMO, they should have sought a second opinion from another expert in the brand I agree. I had just paid for an email authentication and then when they said it was real, I requested to pay an additional $25 for a certificate. That is when Lollipuff asked me for more pictures of the inside label. I sent it to them and they came back with an email that said, "
    I am very sorry to say this, but we made an incorrect determination. Our sincerest apologies for this.
    This bag is indeed counterfeit Valentino. When we put this bag through our system (which is required for a certificate) several features were incorrect on this bag. The hardware details are off on several hardware parts. The placement of the bottom studs is too far from the edges. And, the main stamp inside the bag exhibits incorrect font.

I had originally reached out to Authenticate4u first, but after 3 days of no response from them and $12 down the drain, I went to Lollipuff to get it authenticate. I'm still waiting to see what AFU says, if they say anything at all!!!

Regarding Corame, (and trust me, I trust and value her opinion on here) I sent the Ebay link to Corame and she said it was authentic based on the pictures in the sellers Ebay link, which also, after receving the bag, was the same purse in the pictures, same date code and everything.




This whole thing is confusing. Should I go to someone else to authenticate this purse? I don't know any other reputable places.
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WTF? So Lollipuff will accept your money and give you a determination but when it comes to confirming their determination and putting it in writing, they need more pictures?!?!?!

If the pictures weren't good enough for the documentation, they shouldn't have been good enough in the first place.

This is so wrong and you and I really don't know which of their authentications were correct!

While there are others who are quick to point out every instance of poor communication from A4U and take every opportunity to diss them, I personally will make every attempt to get a reply from them when I need their services because I know their experts are good, know their brands and that my authentication won't change when I need a document!

(In fact, I did have an experience with an LV item I was having authenticated. One LV expert wasn't familiar with the item and Lesley did seek a second opinion. Rather than get back a speedy but possibly incorrect authentication, A4U took the extra time necessary to get it right the first and only time.)
 
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#6,904
BeenBurned said:
WTF? So Lollipuff will accept your money and give you a determination but when it comes to confirming their determination and putting it in writing, they need more pictures?!?!?!

If the pictures weren't good enough for the documentation, they shouldn't have been good enough in the first place.

This is so wrong and you and I really don't know which of their authentications were correct!

While there are others who are quick to point out every instance of poor communication from A4U and take every opportunity to diss them, I personally will make every attempt to get a reply from them when I need their services because I know their experts are good, know their brands and that my authentication won't change when I need a document!

(In fact, I did have an experience with an LV item I was having authenticated. One LV expert wasn't familiar with the item and Lesley did seek a second opinion. Rather than get back a speedy but possibly incorrect authentication, A4U took the extra time necessary to get it right the first and only time.)
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Yea, I just reached out to AFU on Facebook and will see if they help me there. I just wish they would give a courtesy email that they received my request and are working on determining authenticity. If it takes a few days, that's fine with me, just acknowledge me. haha :-)
 
#6,905
I am a bit concerned about the partial refund the seller issued. I think your email exchanges would be enough to prove you asked for a full refund and not a partial. I believe if you had agreed to a partial refund there would be nothing more you could do but since it sounds like the seller just issued some portion of a refund back without you knowing or agreeing to it you should be fine. I just hope the seller isn't pulling anything by issuing the partial. Others might chime in.
 
#6,906
The first picture is the latest message that I've sent to the seller
The second picture is the response of the seller. I think I should wait until morning Friday to ask eBay to step in and help because it's obviously going nowhere :sad:
 

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#6,910
Maybe this is borderline so please help - should I cancel at buyer's request?

My buyer bought an expensive jacket ($1000+) listed as BIN three and a half days ago. I didn't hear from the buyer so after 3 days* I sent another invoice. Buyer responded saying she was just about to pay but suddenly noticed that the jacket size 36 was not the size she wanted so would I please cancel.
The size is listed in the title as FR36/XS and in the Item Specifics as XS. In the body of the listing size FR36 is printed in bold 18 point type with XS next to it and full measurements in both metric & imperial. Also included is a description of the fit i.e narrow, fitted etc.
I know some buyers only look at title and item specifics.
I think the buyer is wanting to wriggle out and she's very relaxed about asking for cancellation, but she may have a point.
So should I do a cancel on this one or proceed with NPB?

Thank you!

*listed on ebay australia where NPB process can't begin until 4 days after end :annoyed:
 
#6,911
Straight-Laced said:
Maybe this is borderline so please help - should I cancel at buyer's request?

My buyer bought an expensive jacket ($1000+) listed as BIN three and a half days ago. I didn't hear from the buyer so after 3 days* I sent another invoice. Buyer responded saying she was just about to pay but suddenly noticed that the jacket size 36 was not the size she wanted so would I please cancel.
The size is listed in the title as FR36/XS and in the Item Specifics as XS. In the body of the listing size FR36 is printed in bold 18 point type with XS next to it and full measurements in both metric & imperial. Also included is a description of the fit i.e narrow, fitted etc.
I know some buyers only look at title and item specifics.
I think the buyer is wanting to wriggle out and she's very relaxed about asking for cancellation, but she may have a point.
So should I do a cancel on this one or proceed with NPB?



Thank you!

*listed on ebay australia where NPB process can't begin until 4 days after end :annoyed:
Click to expand...

Cancel and save yourself the hassle of waiting for the NPB process to complete. Put her on your blocked bidder list.
 
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#6,912
Straight-Laced said:
Maybe this is borderline so please help - should I cancel at buyer's request?

My buyer bought an expensive jacket ($1000+) listed as BIN three and a half days ago. I didn't hear from the buyer so after 3 days* I sent another invoice. Buyer responded saying she was just about to pay but suddenly noticed that the jacket size 36 was not the size she wanted so would I please cancel.
The size is listed in the title as FR36/XS and in the Item Specifics as XS. In the body of the listing size FR36 is printed in bold 18 point type with XS next to it and full measurements in both metric & imperial. Also included is a description of the fit i.e narrow, fitted etc.
I know some buyers only look at title and item specifics.
I think the buyer is wanting to wriggle out and she's very relaxed about asking for cancellation, but she may have a point.
So should I do a cancel on this one or proceed with NPB?

Thank you!

*listed on ebay australia where NPB process can't begin until 4 days after end :annoyed:
Click to expand...

I'd be inclined to cancel this transaction as well. Save yourself the time & money shipping & then having the buyer wanting to return
for fit issues..
And you are so right, most buyers don't read the listing/description as thoroughly as we
would like them to...
 
#6,913
Catbird9 said:
Cancel and save yourself the hassle of waiting for the NPB process to complete. Put her on your blocked bidder list.
Click to expand...
hotshot said:
I'd be inclined to cancel this transaction as well. Save yourself the time & money shipping & then having the buyer wanting to return
for fit issues..
And you are so right, most buyers don't read the listing/description as thoroughly as we
would like them to...
Click to expand...

Thank you both for your perspective and speedy response!
I've started the cancel and hope my buyer is just as speedy with her response so I can get it listed again with FR36/XS in Item Specifics :angel:
Fingers crossed for next time.
 
#6,915
holiday123 said:
What's with this seller? They keep selling and relisting the same bag (coach white saddle) and now they are doing the same thing with a tan one Can't tell what is going on since the items are "used" not new.
seller: namyaljp11
Item: http://www.ebay.com/itm/COACH-WHIPL...971608?hash=item3ad8892c58:g:55gAAOSw44BYeqp2
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According to the feedbacks, she listed one of the bags as NWT and it was used and the other, she wouldn't sell because the bidding didn't go high enough.
 
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