eBay, etc. General Question/Answer Thread

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#6,931
BeenBurned said:
Based on your description, I'm guessing that your buyer is a reseller and knows exactly how much more the upgraded shipping will cost. Understandably, she wants to pay as little as possible for as much as possible, but you aren't in this for charity and shouldn't lose money to accommodate a buyer. (JMHO)

Note that for seller protection, you aren't required to have s.c. unless the total payment is $750+ and I don't get the sense it is.

"Dear buyer,

Thank you for your purchase. Had you contacted me prior to purchase, I could have revised the listing to reflect the costs of shipping by express and signature but your having purchased first makes it impossible for me to adjust the shipping.

I can offer 2 options. Either I ship as described and paid in the listing or I can send you a Paypal invoice for the addition cost to send by EMS with signature. Note that it will cost an additional $x, not $3 as you incorrectly estimated.

Let me know if you're willing to pay the extra shipping cost or if you prefer I ship as advertised."
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Thank you BeenBurned - you've nailed it.
Yes I think she's a reseller, which is fine, but her expensive shipping 'preferences' and measly offer of a contribution towards them after agreeing to terms by buying and paying have annoyed me. Item is well under $750.
Your note to buyer is excellent! I'm about to contact her and this will help a lot. Thanks again :flowers:
 
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#6,932
Please help!
I have recently sold a DA Speedy. Buyer sent me a message, asking to ship ASAP as she wanted to use the purse for her weekend trip. No issues there as she got the package on Thursday. I think you can already tell how this one is going to go... Monday morning, the trip is over, and I get a return request. SURPRISE SURPRISE, right?
The bag has been described properly, with all 12 pictures. Every single issue and wear either photographed or described. I also tend to over exaggerate all wear, smell and every other issue and rather have a pleasantly surprised buyer than the other way around.
So, the buyer requested a return for the following reason : JUST DIDN'T LIKE IT. To comments she added the typical... it is not as described.
What should I do here? Do I have a chance fighting this one since she chose the reason for return as "just didn't like it"? Can she still file with PayPal even if I win this case with eBay? Please help... this is a significant amount of money to me and I can not afford to be both out of the purse and money.
NOTE: She had recently sold a Damier Azur Speedies. First time got a return on it. (As she re-listed the bag later). I also worry she got a return again and now wants to swap my purse.
 
#6,933
Ivan4 said:
Please help!
I have recently sold a DA Speedy. Buyer sent me a message, asking to ship ASAP as she wanted to use the purse for her weekend trip. No issues there as she got the package on Thursday. I think you can already tell how this one is going to go... Monday morning, the trip is over, and I get a return request. SURPRISE SURPRISE, right?
The bag has been described properly, with all 12 pictures. Every single issue and wear either photographed or described. I also tend to over exaggerate all wear, smell and every other issue and rather have a pleasantly surprised buyer than the other way around.
So, the buyer requested a return for the following reason : JUST DIDN'T LIKE IT. To comments she added the typical... it is not as described.
What should I do here? Do I have a chance fighting this one since she chose the reason for return as "just didn't like it"? Can she still file with PayPal even if I win this case with eBay? Please help... this is a significant amount of money to me and I can not afford to be both out of the purse and money.
NOTE: She had recently sold a Damier Azur Speedies. First time got a return on it. (As she re-listed the bag later). I also worry she got a return again and now wants to swap my purse.
Click to expand...

If you deny her request, she can still file via PayPal. I once got eBay to review my closed didn't like it once and they changed it into a snad ( I clicked the wrong button, item legitimately wasn't described correct)

Depends how much she wants to fight you and how much you want to fight back
 
#6,934
pinky7129 said:
If you deny her request, she can still file via PayPal. I once got eBay to review my closed didn't like it once and they changed it into a snad ( I clicked the wrong button, item legitimately wasn't described correct)

Depends how much she wants to fight you and how much you want to fight back
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Dear pinky,
thank you very much for your reply. I am frightened to death right now. I can not stand confrontation but I believe I have done nothing wrong.
The buyer had replied to message after I kindly and politely asked for the reason for a return. She replied, very politely, that the odor (described in my listing as strong storage odor) was too strong as she is smell-sensitive. ...I don't understand. My listing says "storage odor", so why go ahead and purchase it, if you know you are smell-sensitive? Of course, I did not say this in the message. I did message her back, however. Saying that I do not feel responsible for this return as the odor was properly described. Her reply... "I understand and I respect your thoughts."
After that, I sent a long email, politely telling her that in my heart, I believe I did nothing wrong and should not be held reliable. I told her about my prior, awfully scary eBay experience and kindly asked her to insist on the return if she is not being 100% honest with the " I understand and I respect your thoughts. ".
I guess i will just have to wait and see....
:(
 
#6,935
Sorry- where is the list for ebayera to
avoid? Sold my Balenciaga leather jacket to someone on ebay. Two weeks after receipt she claims to have collected it from her mother's and just 'knew' it was fake. Said I must refund asap with her shipment costs or she'll complain to ebay. Err no! Told her to get it authenticated by an ebay/paypal accepted authenticator and then if it is deemed fake I will refund with her costs or if she just regrets to it send it in original condition by trackable post.
She says she just 'knows' it's fake that it feels different blah blah blah. But won't ask authenticators. Hopefully I'll get my jacket in one piece. What a PITA.
 
#6,937
Ivan4 said:
Dear pinky,
thank you very much for your reply. I am frightened to death right now. I can not stand confrontation but I believe I have done nothing wrong.
The buyer had replied to message after I kindly and politely asked for the reason for a return. She replied, very politely, that the odor (described in my listing as strong storage odor) was too strong as she is smell-sensitive. ...I don't understand. My listing says "storage odor", so why go ahead and purchase it, if you know you are smell-sensitive? Of course, I did not say this in the message. I did message her back, however. Saying that I do not feel responsible for this return as the odor was properly described. Her reply... "I understand and I respect your thoughts."
After that, I sent a long email, politely telling her that in my heart, I believe I did nothing wrong and should not be held reliable. I told her about my prior, awfully scary eBay experience and kindly asked her to insist on the return if she is not being 100% honest with the " I understand and I respect your thoughts. ".
I guess i will just have to wait and see....
:sad:
Click to expand...
UPDATE!
Please disregard my previous message. I have panicked. The buyer got back to me, saying that I am right and that I can close the return request. She promised she was not after a SNAD through PayPal and will resell the bag instead of returning it to me. :)
WHAT A RELIEF!
 
#6,938
Ivan4 said:
UPDATE!
Please disregard my previous message. I have panicked. The buyer got back to me, saying that I am right and that I can close the return request. She promised she was not after a SNAD through PayPal and will resell the bag instead of returning it to me. :smile:
WHAT A RELIEF!
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That's great news! Some people are reasonable. I was going to tell you that I have fought return requests and won. I don't like to roll over when I know I'm right.
 
#6,940
bakeacookie said:
How do I refund a buyer?

I dropped off a package at the drop off mailbox at work, but I guess the package got lost.

I need to refund the buyer. Do I do it on eBay or PayPal?
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I believe you have to do it on Paypal. Then you can cancel the sale on ebay to get back your fees. How long has the package been lost? Sometimes they show back up. You can open a search with USPS for it.
 
#6,942
bakeacookie said:
The package was mailed Monday but there's no tracking info.

What do I put when I cancel on eBay?
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That is way too early to panic, IMO. Sometimes they don't get scanned until delivered. I'd give it at least a week to show up in USPS tracking. I've had some packages disappear for 10 days and then get delivered.
I don't remember what the choices are on ebay so I don't know which one to pick. I think there is one that says the item was lost or broken but that might count against you.
 
#6,943
whateve said:
That is way too early to panic, IMO. Sometimes they don't get scanned until delivered. I'd give it at least a week to show up in USPS tracking. I've had some packages disappear for 10 days and then get delivered.
I don't remember what the choices are on ebay so I don't know which one to pick. I think there is one that says the item was lost or broken but that might count against you.
Click to expand...

She already asked for a refund so I just gave it to her. It was just $10 but yeah. I've never had anything take this long to be scanned.

If that is the case, I hope she'll be honest and either repay or send it back.

There was a lost or broken, or buyer asked to cancel/problem with buyer address.
 
#6,944
bakeacookie said:
She already asked for a refund so I just gave it to her. It was just $10 but yeah. I've never had anything take this long to be scanned.

If that is the case, I hope she'll be honest and either repay or send it back.

There was a lost or broken, or buyer asked to cancel/problem with buyer address.
Click to expand...
Wow, that's one impatient buyer!
 
#6,945
bakeacookie said:
She already asked for a refund so I just gave it to her. It was just $10 but yeah. I've never had anything take this long to be scanned.

If that is the case, I hope she'll be honest and either repay or send it back.

There was a lost or broken, or buyer asked to cancel/problem with buyer address.
Click to expand...

That is definitely an impatient buyer. I just almost had this happen. The package, with a Louis Vuitton slg in it, never scanned. The buyer opened up a refund request and agreed to wait until the next day so I could go to the post office (it had been almost two weeks). It showed up the next day and everything was closed properly. Phew! It never did scan to track it. Luckily the buyer was super nice about it.
 
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