If that had been the case and they told me that, it would have been fine but all the SA's were just standing around chatting in the middle of the room. I was told at the door that as a rule they don't accept any more walk-ins in the store 15 mins before closing, but I got the 'once over' from the girl at the door too and she looked over her shoulder at someone, who shook his head, then said with the fakest smile 'nooo, sorry, it's really not possible'. I'm not slim and had arrived by bike, carrying my no-brand work bag.In all fairness, maybe there were not any SAs available to assist you at that time? I would imagine they have to finish helping the clients that are already in the store, and then begin their process of wrapping up for the day to go home. They probably have a list of tasks they need to do once the boutique closes in order to finish their work duties. I find appointments help in this matter, both for the workers, and for the clients so that the clients have a clear understanding of what to expect, and can have as enjoyable an experience as possible.
All I'm saying is, if that is a rule, that they really should post it on their website. an easy thing to do to improve their service.