Hopefully this thread will be able to answer Coach's most frequently asked questions.
This will be a Reference only thread, no questions should be asked, but if there's anything missing, please post a reply, one of us will update this post w/ any new info.
Cleaning
For the majority of bags, baby wipes or mild soap and water will do the trick. For most problems with stains, we will suggest one of these options, they usually work and the chance of ruining your bag is slim.
Suede can be tricky - you can always try the nail file trick and see if that works.
(http://forum.purseblog.com/coach/cleaning-suede-with-a-nail-file-photos-48133.html?highlight=suede)
Coach does not offer a bag cleaning service.
Coach - FAQs
Repairs
Coach will repair a bag if it is a result of the workmanship and it happened due to normal use.
If they determine it cannot be repaired, they will probably send you a credit or a coupon.
They do not repair final sale merchandise, nor do they repair fakes.
Coach - FAQs
Coach - FAQs
Returns
excerpt from coach.com:
We will be glad to refund or exchange any new and unused merchandise. You may return your item(s) to either a Coach Full Price Store or ship your item(s) to our Returns department.
New, unused full price merchandise may be exchanged or returned at any Coach Store with an original Coach receipt or mail order packing invoice.
New, unused Full Price merchandise may be returned for merchandise credit with a gift receipt.
New, unused Factory merchandise may be returned for merchandise credit only in Full Price stores with an original Coach receipt or gift receipt.
Price adjustments on previous purchases are not permitted.
Preferred Customer Event (PCE)
This seems to be a random mailing to customers who have purchased in the boutique.
Sometimes there is a price minimum to get the coupon, sometimes not.
Outlet purchases, phone purchases, and coach.com purchases do not count towards the PCE.
The 25% coupon is good on whatever is in the store (no special ordering, etc).
PCE is usually every 3 months or so.
Outlets
Most of your questions can probably be answered in this thread:
http://forum.purseblog.com/coach/coa...ore-35517.html
For a list of Coach outlets, go to outletbound.com and search COACH.
Outlet purchases may be returned to a full-price store for store credit only.
Serial numbers
If you want to know the year your bag was made, check your serial number.
There will be two numbers in the first set, that’s the year (for example a06z - made in 2006).
Serial numbers vary.
Authenticating a Coach product
Please visit our Authenticate This! thread at the top of the Coach Shopping sub-Forum for specific questions (posting multiple pictures helps a lot, as well as posting eBay auctions, etc).
In general, signature pieces are easiest to determine authenticity, signature bags are always symmetrical and a mirror image of the other side. This is usually easy to spot, counterfeiters usually don't get this right.
Also, signature bags do not also have signature linings. And in all bags, there is a creed with a stamped serial number. No creed in a bag = FAKE.
Shoes
Usually the flats run about a ½ size big, everything else is about true to size.
Drill down
The drilldown is used as a verification of how a bag is supposed to look.
Most bags will show up on the DD and are as they look in final production, there are a few exceptions to this.
To use the drilldown, go to this site: http://www.coach.com/assets/product_images/drilldown1/10366_d1.jpg
Where you see the 10366, insert the last 4 digits of the serial number of the bag you are looking at.
More Reference
This is a link to past COACH pages: http://web.archive.org/web/*/http://coach.com
Reputable eBay Sellers
A list of current reputable sellers can be found here: http://forum.purseblog.com/coach/rep...bay-22468.html
Registering bags
Coach does not have registration cards anymore, but you may register online if you wish.
Coach - Product Registration
Discontinued Products
Bags that are out of season may still be available to purchase, call Coach at 1-888-262-6224 for availability.
Replacements
Coach will replace lost hangtags for free, also available to purchase are straps for bags.
Call 1-888-262-6224 to inquire.
Organizer Refills
Refills for your agenda are available here:
Coach - Planner/Organizer Refills
Catalogs
You can request a catalog here:
Coach - Catalog Request
Only BAGS come w/ dustbags
Products marked Final Sale {FS} cannot be repaired by Coach
thank you to any member who helped compile this information
