At some point in time, Hermès’ opacity (continual untruths / leading buyers on) and brand experience causes you to abandon the brand. I am there. I recently was traveling in Beverly Hills and needed a small wallet. The choice was Goyard, Hermès, and LV. I walked into Goyard, chose a style, chose a color, paid and was out the door in 20 minutes. I rolled my eyes at the thought of walking into H and dealing with SA attitude and stock issues.
I have all the scarves, QBs, and H bags that I need. It used to be that Christine Lagarde was an unofficial face of the brand. Now, it’s the Kardashians. And if Kardashian style is your thing, great. But it’s not mine. Hermès has moved on from people like me. It’s only natural for me to move on too.
The workmanship has degraded over time. Hermès craftsperson’s have less than half the time to make the bags now, than they did prior to the 2010s. I have to think there have been shortcuts in materials quality too.
I now commission bespoke bags with Peter Nitz. I get the style, leather and size I want. The process is seamless. The workmanship puts Hermès’ to shame.
I do not regret my decision to part ways with Hermès. If I see something in the resale market that I like, then I’ll buy it. But I am done with the stores.
BTW, I got my first H scarf in 1978.