What is Fashionphile smoking?

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#106
Thank you all for your comments... and I understand that your intentions are good. I appreciate all of the work done by so many of you here on tPF in your efforts to combat the fraud and counterfeits online.

I just want to say that you can trust us, or not. But, we won't scam you. If for any reason, you don't like what you get... just return it. Like Nordstom, we'll take it back :) If you think it's too expensive, keep looking... you may find the same thing cheaper. If you think it's fake... have it looked at here on tPF's "Authenticate This".

I won't waste your time going into the details of the issues brought up earlier, because I've already done that. But I will say, that we do have independent authenticators look at all of our listings. We paid Carol Diva to authenticate the Gaucho that we listed (and did not sell to anyone). Carol has been recommended by lead authenticators on TPF "Authenticate This" thread as a reliable authenticator of Dior. We are still trying to get to the bottom of this- and needless to say, it is very frustrating and disturbing for us.

I apologize for that, but I can assure you that we aren't out to scam anyone, just run an honest business. Like I said, we can't convince everyone to trust us (although we'll sure try and we hope to win your trust!). We've sold thousands and thousands of authentic luxury bags to so very many happy buyers. I hope you'll consider that as well.

And please, anyone with any issues, questions, concerns or comments for me or us here at Fashionphile... feel free to email me directly at [email protected]. I'd be happy to respond promptly. Thanks again for all you do here!

Sarah Davis
 
#108
Well-written, true. I still wouldn't purchase from this seller.

The "I've sold thousands and thousands of bags," - how many counterfeit weren't caught? . . . .

I don't even want to think about it. Makes my head hurt and my heart sad. You know, for a long time it was just assumed that all of fashionphile's goods were authentic. I don't think people even looked closely at them. It was just a general assumption. I remember even a year or two ago on the authenticate this form, they weren't even closely looked at. So, it's just recently people are taking a closer look as it came to light counterfeits were being listed. I wonder how many slipped through the cracks before that. I think if I had ever purchased a bag from this seller, even a few years ago, I probably would have it authenticated now by someone I trusted.

If "thousands and thousands" of bags have been sold, and there was not careful authenticating going on by people she employed, how many others could have slipped through?
 
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#111
charleston-mom,

You totally have the right to your opinion, and I guess all I can say is that I'm sorry that you feel this way.

It was on advice that I got here on the Purse Forum over a year ago (after we started taking in non-LVs), that it would be helpful to get an outside, independent authenticator double check out listings. We do this now and pay for this service for every brand that we sell.

We also have hundreds and hundreds of regular buyers- many of whom hang out here or on other boards, or who are resellers, who are constantly check out our listings. When we make a mistake- put the wrong tag with a bag, or call something the wrong leather, or give inadvertantly include inaccurate measurements, or give it the wrong name etc. etc. we get literally dozens of emails about it. We obviously don't rely on this- but it is a nice additional check.

We are confident in the authenticity of everything we sell, and go to great lengths in the authentication process. To any of you see something that you are interested on our website, but who may have concerns about what we are listing, feel free to take it to the Authenticate This thread here on tPF. This isn't because we have any doubts, but because we are confident that you will find that it is authentic. It's always a smart move. Many of our buyers take our things in for authentication and we encourage it.

It's a tricky business that we are in, but we run it as honestly, cleanly and carefully as we can. Don't get me wrong- there's definitely room for improvement... still working on improving communication time, turn around time for consignments, and other things to make things to make everyone happier.

Again, I assure you that we aren't trying to scam anyone, or slip anything in, or omit important information. Like I've said before, that's just not what we do, not only because it's shady and mean-spirited but because if you are in it for the long haul like we are, it makes no sense business-wise. The more honest, the more careful and just decent in our dealings we are with our buyers- the more our buyers come back, the more they tell friends and family, and it just pays itself back. Many potential buyers are potential consignors- so we benefit on both sides.

Finally, I want to say once again, that at the very least you can be sure that if there are any problems with anything you've purchased from us, you know that you will have no problem returning it. We will refund your money. If we made a mistake, we'll pay the shipping as well.

Thanks again,

Sarah Davis
 
#114
I don't know many of you, and I don't post much, but I lurk on TPF everyday, and I'm hopelessly addicted to LV. I buy only from the boutiques.
I have recently sold quite a few of my bags on Fashionphile. The experience has been very pleasant on all levels. Everyone is very nice, and courtious, and I've had no troubles at all.

I found them very professional, very helpful, and very kind. And above all else, very honest. I hold people in pretty high standards, and I felt very comfortable sending thousands of dollars of LV's to them.

People make mistakes every day in this world. At least this company owns up to the few that they have made.:tup:
 
#115
luvlyLV said:
I don't know many of you, and I don't post much, but I lurk on TPF everyday, and I'm hopelessly addicted to LV. I buy only from the boutiques.
I have recently sold quite a few of my bags on Fashionphile. The experience has been very pleasant on all levels. Everyone is very nice, and courtious, and I've had no troubles at all.

I found them very professional, very helpful, and very kind. And above all else, very honest. I hold people in pretty high standards, and I felt very comfortable sending thousands of dollars of LV's to them.

People make mistakes every day in this world. At least this company owns up to the few that they have made.:tup:
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The problem is that their mistakes had to be pointed out to them by people on the forum. And why do they repeatedly happen after the first mistake?

They put up a fake - get told - take down, put up a fake - get told - take down, put up a fake - get told - take down. It shouldn't keep happening.

I just wouldn't want to hope that every bag they have is being watched by authenticators on the forum. They have so many that (by her own words, thousands and thousands) that I am uncomfortable with them being watched by forum people. Too easy for another to slip through. I wouldn't want to be the one that it happens to. While yes they do have returns, that's a hassle. I would always have a niggling sense in the back of my mind - "what if nobody on the forum caught this one?"

I agree she seems very nice. I enjoy her posts and she writes very well. She seems well-meaning. I'm impressed with her posts. However, I think the volume is such that things are very obviously falling through the cracks. I just think once it happened once, but definitely 2-3 times, it shouldn't continue to happen and it shouldn't be a situation where we have to rely on people on the forum to let her know she has a counterfeit bag listed for sale.

Ultimately, if I'm going to purchase a used LV, the most important thing to me isn't whether someone writes nice, or seems friendly and well-meaning, it's the price of the bag, and the full confidence that it is authentic so I can enjoy using it, feel I got the best value for my money, and really enjoy my bag knowing that I have a beautiful, authentic and not counterfeit Louis Vuitton bag. All the nice posts in the world won't make me part with my money if I'm uncomfortable about authenticity.

The thing that really bothers me is the number of counterfeits. If this was really a priority, why does it keep happening? I still stand on principle that I would not purchase second-hand LVs from someone that has listed multiple counterfeit bags for sale.
 
#116
charleston-mom said:
The problem is that their mistakes had to be pointed out to them by people on the forum. And why do they repeatedly happen after the first mistake?
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From what I can see, their mistakes were made a year ago and they were still learning. I really don't believe they purposely tried to scam anyone and believe they were still a young growing enterprise. And now that they have a freestanding location, in the heart of Rodeo no less (right around the corner from LV and Chanel) the pressure to authenticate is taken way more seriously. I was just there about 2 weeks ago and I can assure you, all I saw were authentic bags and the drool factor was :drool:.
 
#117
charleston-mom said:
Ultimately, if I'm going to purchase a used LV, the most important thing to me isn't whether someone writes nice, or seems friendly and well-meaning, it's the price of the bag, and the full confidence that it is authentic so I can enjoy using it, feel I got the best value for my money, and really enjoy my bag knowing that I have a beautiful, authentic and not counterfeit Louis Vuitton bag. All the nice posts in the world won't make me part with my money if I'm uncomfortable about authenticity.
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I agree with you Charleston-mom....I wouldn't want to buy a counterfeit bag either. It breaks my heart to read a post, where someone has purchased a non authentic bag. And I'm with you....if I doubted that my bag was real....I wouldn't enjoy using it. You bring up some very good points about that.

I've not bought a used bag before, just sold authentic bags, and used Fashionphile to help me sell them. My point being that they do deal alot with authentic bags, like mine, from real purse lovers, such as myself.

Having said that, I'm weary of buying used bags. Like I said, I always buy from a boutique because of that reason.

The very best thing to do, if your considering buying a used bag, is to have it authenticated here, on TPF.
 
#118
bagnshoofetish said:
From what I can see, their mistakes were made a year ago and they were still learning. I really don't believe they purposely tried to scam anyone and believe they were still a young growing enterprise. And now that they have a freestanding location, in the heart of Rodeo no less (right around the corner from LV and Chanel) the pressure to authenticate is taken way more seriously. I was just there about 2 weeks ago and I can assure you, all I saw were authentic bags and the drool factor was :drool:.
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Respectfully, BNSF, they just had a fake Dior Gaucho removed from Ebay last week that was caught by someone in the Dior forum.

I just think people should not blindly trust them based on name only. I hope that anyone who purchases from them has the bag checked, be it here or Caroldiva or whoever- just like they would with any other re-seller.
 
#119
missbanff said:
Respectfully, BNSF, they just had a fake Dior Gaucho removed from Ebay last week that was caught by someone in the Dior forum.

I just think people should not blindly trust them based on name only. I hope that anyone who purchases from them has the bag checked, be it here or Caroldiva or whoever- just like they would with any other re-seller.
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Thanks - there have been several just in the past few months. As far as a "young, growing enterprise," - please. . . She's purportedly a lawyer who says she's selling "thousands and thousands" of handbags, by her own words. Still putting counterfeits up as of last week?
 
#120
Virtually all of my bags come from either the boutique (or Saks/NM) or from Fashionphile. I trust them, and have never had a problem. In fact, I don't even feel the need to have Fashionphile bags authenticated on tpf, but I understand that many of you do. Can mistakes happen? Of course. Even here on tpf. But Fashionphile takes more steps than most consignment sellers to guard against those mistakes, including requiring two independent authentications for each bag.

Fortunately, the good folks here at tpf seem to keep an eye on Fashionphile, and have notified them of the few mistakes that made it though their authentication process. I believe Sarah when she says she has never sold/shipped a fake bag, and her ebay feedback seems to support that. The "fake" listings (three in total over a period of many years) were removed voluntarily.

I guess the bottom line is that while Fashionphile may not be perfect (who is???) they have an extremely low error rate, and are certainly much better than most others.

Just my two cents.
 
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