Like I said - it's little negative feedback. We can disagree on what's considered "little", but people on here are known to talk about them like they are Gods, or something. That's what's frustrating.
Look at the ratio of positive to negative.
Any business no matter how successful and well renowned will make mistakes and/or have unsatisfied customers. Yes, you are right about that. People WILL complain no matter what.
Regardless- no matter what - we all need to be informed. I have not purchased any fakes because I have several sources look at them - as well as rely on my own research. I don't care where you buy it from. That sounds like a smart way to buy and I do the same thing.
When you have a big business - having PERFECT customer service feedback is a fantasy.
They try their best in my opinion. I have nothing to gain from this. It is just an objective viewpoint. And I'm glad you had a good experience with them. I've always said I'd buy from them, if they had a bag I wanted at the price I wanted.