I remember hearing about that (I post very occasionally on that website). Sorry to hear about your experience and I didn't mean to take away from it. I just wanted to mention that mine was stellar and I know quite a few other people who would agree. I also think going with Tiff's or another brand when you have a budget to stick to is not necessarily the best way to go. But of course that is totally dependent on the look you're going for. If it fits the budget and it's what you want, by all means get it!
But I hope that mess was figured out. I can't even imagine the stress you must've been under!