In this post i'm going to be critical because of a recent experience i've had with them.
As i have previously mentioned, i've bought from them several times and the transactions and the goods have been just fine, no complaints at all.
However, last month i tried to
sell 2 handbags with them and
what a fiasco that was
Because you can't message the seller directly you can only add comments in the relevant area beneath the item you're selling - and you 'communicate that way. (very difficult to explain unless you know the site)
You are reliant on the sites' main system - which in my own experience doesn't update the information daily and doesn't post every comment you've made - it was taking me
days to be informed there was a buyer so i decided to ring and speak to someone there - which had no impact at all on the situation.
On 3 occasions a buyer was trying to pay me, but again, the system didn't inform me, i had no idea it was happening until the would-be purchaser told me i had to sort out the problem !
So, again i rang them and explained the whole problem and was told there were no offers on this particular item and there was no problem with the system, i was breathing fire by this point
:censor:
The upshot was, i removed the 2 bags from sale and will possibly try a different place to sell them.
I can't help but wonder if it's just a problem that the UK side of the business is having, are they so busy there that they don't have enough staff to be able to run this side of the company properly ???
I'd love to hear from anyone else who might have had this problem.