I never have the receipt and that does not prevent me from selling.
I agree about the communication, the replies took over a week and some weren't replied to at all, this bunch are either grossly understaffed or they're inept.
IMHO. Both.
Vestiaire Collective experiences?
- Thread starter Kopisusu
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IMHO. Both.
This bag is fake with the most commonly used counterfeit serial number used for fake Chanel and an asking price of $5,793.04! Despite comments by members stating that it is fake, the bag is not removed from their site.
http://www.vestiairecollective.com/women-bags/handbags/chanel/pink-leather-collector-523333.shtml
http://www.vestiairecollective.com/women-bags/handbags/chanel/pink-leather-collector-523333.shtml
Oh I've got loads of stories to tell! Proposed some golden goose trainers (possibly the first ones ever on their site) and once received they emailed me to say they were not as described and dirty...uhm yup, they ARE supposed to look dirty but they are brand new!
Also sent me back some brand new ZANOTTI stating they are fake!! Haha!! So undereducated staff it's surreal! Also they do not know what the term "negotiate" means as they bring a price so down and are stubborn about it. The main negotiations should happen with the "end" buyer and me the seller but if they leave no space it's a shot in the foot...
Also sent me back some brand new ZANOTTI stating they are fake!! Haha!! So undereducated staff it's surreal! Also they do not know what the term "negotiate" means as they bring a price so down and are stubborn about it. The main negotiations should happen with the "end" buyer and me the seller but if they leave no space it's a shot in the foot...
I would like to add that I still use VC as overall it's a great website in terms of brands and people selling off very new and desirable pieces of very desirable designers. I buy and sell and as a seller mainly it is so much less of a headache than evil bay... So even though they need much more educated staff I still recommend it!
I purchased a bag from VC site in July. Two weeks later and after many emails asking when item will be shipped I received an email saying that they contacted seller. I contacted them to ask what does that mean and when will I receive my item. NO response I had to file paypal that I never received my item and VC responded once to my emails. After 5 weeks of waiting paypal refunded my money. This was my first time buying on VC and I think my last.
I've bought a few things - it can be slow because they have to wait for the seller to send it to them and then they check it matches the description. I ordered a Maje bag and they said it wasn't in as good a condition as described and asked me if I wanted to continue with the sale, so appreciated that.
Having said that, the search is a nightmare - why do they include sold items from months back? Maybe there's a way to remove them that I haven't found yet!
Having said that, the search is a nightmare - why do they include sold items from months back? Maybe there's a way to remove them that I haven't found yet!
I've often wondered that myself - it's so messy.
I can see leaving the "currently in another user's cart" but Oops SOLD! - those should just be removed from the site altogether as it makes no sense.
My experience with VC was been very bad. I'm a Premium member and have bought and sold frequently through Vestiaire C. for over a year but lately I've had some serious problems and think that will not use VC because is a risk for the buyers.
1) I bought a Miu miu coffer without shoulder strap and when I went to store for to buy a new shoulder, employees said me that the bag was fake. I back the bag to VC and they confirmed the fake (why they not noticed before?).
2) I bought a bag vuitton Alma, in the description wrote the bag is 2012 collection but when it arrived I checked the data code and was 1998! It was a vintage! I wrote to VC and they accepted the refund (but why they not noticed it in undergoing quality control?).
3) I shipped back other 2 bags not compliant but when the package arrived they have written that inside the package was 1 bag and not 2 bags. I called but they repeated me that they received only one bag! I spoke to my lawyer who will write a letter for ask to refund or will going to report them.
Be careful because they are very confusing and disorganized. They with me behaved very badly.
1) I bought a Miu miu coffer without shoulder strap and when I went to store for to buy a new shoulder, employees said me that the bag was fake. I back the bag to VC and they confirmed the fake (why they not noticed before?).
2) I bought a bag vuitton Alma, in the description wrote the bag is 2012 collection but when it arrived I checked the data code and was 1998! It was a vintage! I wrote to VC and they accepted the refund (but why they not noticed it in undergoing quality control?).
3) I shipped back other 2 bags not compliant but when the package arrived they have written that inside the package was 1 bag and not 2 bags. I called but they repeated me that they received only one bag! I spoke to my lawyer who will write a letter for ask to refund or will going to report them.
Be careful because they are very confusing and disorganized. They with me behaved very badly.
I almost purchased from them until I read their returns policy (or the lack thereof) - it seems the only option you is to resell the item yourself and, of course, they take a set fee based on its value.
It has been 2 weeks and my payment from Vestiaire is not even reflected in my bank statements. Anyone knows what I can do or who I can talk or email to? This is so frustrating. I think I'm taking down the rest of my listing if it is that difficult to get paid.
Hi cotonblanc, have you checked in your VC account when the payments were scheduled to be made? They only make payments twice a month (sorry if you already know these things).