Thought I'd share my experience with Vestiaire Collective (and it's not good) My husband bought me a 'Tiffany' watch from Vestiaire for Christmas (after weeks of hinting and 'accidently' leaving my laptop open on the relevant item of course) The order went through fine and the watch was delivered in a reasonable amount of time, after stating it had bee checked etc. So Christmas morning arrives and we are sitting around the tree with all of our family and I am presented with the familiar pale green box. When I opened it I was, of course, overjoyed. My joy was short lived however, as soon as I went to put the watch on there was, quite clearly, a stamp on the inside on the strap stating 'made in China' Hmmmmm, alarm bells start ringing especially on closer inspection of the stitching which was uneven and shoddy. Devastated wasn't the word, so straight back in the box it went (which contained no protective wrapping to keep the watch safe during transit I may add) I called them soon after which was difficult as I don't speak much French, so ended up corresponding mainly via email. This was a long and drawn out process with me chasing up every step of the way (being told someone would definitely get back to me several times and no-one did). Eventually I sent the item back, and after more chasing, it was established that the item was fake (they never actually admitted this but agreed to a no questions asked refund) which then took weeks to process. My main issue with the whole thing (apart from the fact that the item was clearly and glaringly a fake) was their 'so what?' attitude afterwards. It was almost like I should have expected the item not to be authentic and I only got a half hearted apology after challenging them about their lack of interest and blatant dismissal of something that they build their very reputation on! Im sure if it became apparent that SOME of their items are fake people would think twice before buying, but maybe other people just assume that such a well endorsed company (by the likes of Vogue!) would have stringent checking procedures to ensure fake items don't fall through the net (although that said, if I noticed my item was a fake within about 2 seconds, it makes me question whether it was ever actually checked at all) I am really gutted that this has been my experience with Vestiaire as when I found out about them I was soooo happy that finally I could get my hands on some fabulous pieces at great prices and not have to worry about authenticity. Sadly, back to paying retail from trustworthy companies I suppose
p.s. I am not a competitor, and I still have the email correspondence if you want to check!
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