Vestiaire Collective experiences?
- Thread starter Kopisusu
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It depends how you paid. If its paypal you would get an email. Otherwise go to your VC account and click on history. You will find order details there
Yes, it is...
I see evry day lot of fake bags... that's so sad.
more and over now it is impossibile to benefice of the payment in 3 times. You can have this option only if you leave in France, even if your account is super extra uber verified!
Those are the 2 reason because I stop to buy in VC.
I'm French and I had so many bad experiences with vestiaire Collective
- once they didn't pay an item my sister sent them (but the sold it to the buyer) they said they had computer problem?! was 60 euros so Ishesent mails, called them but gave up.
- one of my item was lost by French post. VC had to make a complain to the post BUT the never did it so I was never refund: Isabel Marant coat lost so I was never paid. was 250 euros, i never saw my money. I was VERY upset
- but I still bought a bag: a fake Louis Vuitton bag. the shop in Paris told me it looks fake but can't write it down because in that case they keep the bag to destroy it.
- I often call them when I have problem they don"t really care. They say 'yes yes' but at the end they do nothing. Each time I called I had a different person so I had to esplain my problems again and again
- 3 times I bought the seller didin't send the item. refunded after 30 days.
- I received a Isabel marant sweater, brand new, with a hole!
- I lost money ( + a lot of time) in calling them, their number is expensive
so now VC and Me: it's OVER!!
I think they are very confusing and disorganized.
- once they didn't pay an item my sister sent them (but the sold it to the buyer) they said they had computer problem?! was 60 euros so Ishesent mails, called them but gave up.
- one of my item was lost by French post. VC had to make a complain to the post BUT the never did it so I was never refund: Isabel Marant coat lost so I was never paid. was 250 euros, i never saw my money. I was VERY upset
- but I still bought a bag: a fake Louis Vuitton bag. the shop in Paris told me it looks fake but can't write it down because in that case they keep the bag to destroy it.
- I often call them when I have problem they don"t really care. They say 'yes yes' but at the end they do nothing. Each time I called I had a different person so I had to esplain my problems again and again
- 3 times I bought the seller didin't send the item. refunded after 30 days.
- I received a Isabel marant sweater, brand new, with a hole!
- I lost money ( + a lot of time) in calling them, their number is expensive
so now VC and Me: it's OVER!!
I think they are very confusing and disorganized.
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Thanks moi et mes sacs for your reply. I contacted the seller directly and she seemed really nice. She said she has sent off the bag to the company for authentication, but it's the authenticators that I am worried about! From the comments I have read here, Vestiaire Collective itself sounds very unorganised, and I hope they do not lose the bag. Will keep my fingers crossed!
What I absolutely do not like about VC is their LACK OF COMMUNICATION. It has been weeks that they have yet to tell me if the funds have been rejected by my local bank and still nothing. What am I supposed to do now? I have already contacted them via FaceBook and judging by the speed of their reply, it isn't the same team that is in Paris.
This is UTTERLY disappointing. I would buy from VC but I am really hesitating selling ANYTHING on their website. What a complete letdown this has been.
This is UTTERLY disappointing. I would buy from VC but I am really hesitating selling ANYTHING on their website. What a complete letdown this has been.
I am sorry you're going through this. Paris is super unresponsive but the UK portion is highly receptive. Try sending an email here: [email protected]. it is the email of the Senior Marketing Manager and Global Social Lead for the UK affiliate. Good luck!
Here is my rant!
I clicked the buy button without having enough oxygen supplied to the brain due to seeing agreat deal I didn't want to slip through my fingers. Hours later after an extensive internet search, I found out the clutch was fake. I emailed them and provided the links to substantiate my argument and requested to cancel the purchase. No one answered for days. They then said the item will be controlled when it arrives and if fake, the order cancelled. The seller took almost 2 weeks to send the item in and I've been emailing every 2 days. They said they'd give it a thorough look see for me before sending. I told them I know it's fake and don't want it. they suggested I resell it on the site and they get a 25 euro cut for processing. Fast forward, the item arrives, they deem it authentic and send it out to me in contrast to my request.
An excerp from a correspondance with the site. "Obviously, we understand that we cannot tell everything through photographs - hence us doing a secondary check in person before an item reaches our customers. I hope you can understand that as our logistical costs are so high in order to give our customers this level of service we need to take payment before an item reaches Paris (or a customer). Our authenticity team work in partner with the majority of the designers that we stock, and if in the (albeit extremely rare) case the item is found to be either a counterfeit, or at all questionable we have strong relationships with the head offices of the designers such as the one you mentioned who will then check it over themselves.
This process can take time, as it involves a number of people - and we do appreciate customers' patience in this time. We appreciate your feedback, but please rest assured - when the bag arrives to you it will be a genuine item. If it isn't, you will be refunded. I would be interested to know how you are certain it is a fake so I can pass this information on, we will be raising this case to not only our internal team but to McQueen themselves."
I just received confirmation from authenticate4U, the clutch is fake! I just contacted VC and requested a refund. I'll keep everyone posted about the results.
Moral of the story: Don't rely on their "quality control" team. If the item cannot be authenticated by yourself or on this site with the supplied pictures, pass or request the necessary pics.
I clicked the buy button without having enough oxygen supplied to the brain due to seeing agreat deal I didn't want to slip through my fingers. Hours later after an extensive internet search, I found out the clutch was fake. I emailed them and provided the links to substantiate my argument and requested to cancel the purchase. No one answered for days. They then said the item will be controlled when it arrives and if fake, the order cancelled. The seller took almost 2 weeks to send the item in and I've been emailing every 2 days. They said they'd give it a thorough look see for me before sending. I told them I know it's fake and don't want it. they suggested I resell it on the site and they get a 25 euro cut for processing. Fast forward, the item arrives, they deem it authentic and send it out to me in contrast to my request.
An excerp from a correspondance with the site. "Obviously, we understand that we cannot tell everything through photographs - hence us doing a secondary check in person before an item reaches our customers. I hope you can understand that as our logistical costs are so high in order to give our customers this level of service we need to take payment before an item reaches Paris (or a customer). Our authenticity team work in partner with the majority of the designers that we stock, and if in the (albeit extremely rare) case the item is found to be either a counterfeit, or at all questionable we have strong relationships with the head offices of the designers such as the one you mentioned who will then check it over themselves.
This process can take time, as it involves a number of people - and we do appreciate customers' patience in this time. We appreciate your feedback, but please rest assured - when the bag arrives to you it will be a genuine item. If it isn't, you will be refunded. I would be interested to know how you are certain it is a fake so I can pass this information on, we will be raising this case to not only our internal team but to McQueen themselves."
I just received confirmation from authenticate4U, the clutch is fake! I just contacted VC and requested a refund. I'll keep everyone posted about the results.
Moral of the story: Don't rely on their "quality control" team. If the item cannot be authenticated by yourself or on this site with the supplied pictures, pass or request the necessary pics.
In a lot of cases they do NOT have those contacts with the brands to verify for sure the authenticity. Most of the time, those brands do not have the time to deal with this.
What is shocking though is that their team is so clueless. They should have a savvy team that at least can tell from a mere few pictures that an item is fake when it is super obvious.
Their automated responses are so weak and poor it's unreal!
Someone just put up a CELINE nano "wannabe" with such OFF proportions that ( no kidding here) my 10 year old niece would know its counterfeit... I mean come on VC "get your act together!!!"
Oh and so many Proenza SCHOULER bags, fake ones have also passed their quality control! One even pictured a FAKE tag!!!!
I really do hope you get your refund soon!
What is shocking though is that their team is so clueless. They should have a savvy team that at least can tell from a mere few pictures that an item is fake when it is super obvious.
Their automated responses are so weak and poor it's unreal!
Someone just put up a CELINE nano "wannabe" with such OFF proportions that ( no kidding here) my 10 year old niece would know its counterfeit... I mean come on VC "get your act together!!!"
Oh and so many Proenza SCHOULER bags, fake ones have also passed their quality control! One even pictured a FAKE tag!!!!
I really do hope you get your refund soon!
I'm sorry to hear this, I sure hope they will sort this mess out quickly. What an ordeal!
I am happy to report that I received the bag I bought, four days after ordering it - a pleasant surprise considering all the negative feedback I've been reading. The bag is authentic - not "brand new" as claimed - but I am still satisfied with it. I don't think I will shop with them again though. It's way too stressful.
Hi
I was very disappointed as it's a great idea with many French brands which are more difficult to find second hand in the UK, but I would not recommend buying from Vestiaire based on my experiences.
I bought a cashmere jumper which was described as blue but was clearly purple and described as very good condition but arrived with two holes in it! They obviously have quality control issues despite assurances everything is checked.
I was tempted to buy another item despite my experience as I couldn't find it anywhere else. It stated postage of £5 quite clearly. When I went through to checkout it was £7.
I contacted customer service who just replied £7 was correct and they would contact their IT people. No apology or concern so I decided I did not want to give them my custom as I didn't need the item that badly. Then I received an email asking for my opinion on my customer service experience, but the link didn't work so I couldn't respond. As this had happened twice before, I emailed them via the Contact Us link saying more or less the above, and although its receipt was acknowledged, I did not receive a reply which is extremely rude.
I think many of the prices are very expensive compared to nearly new shops in Paris and London considering you can not see or try them and have to pay postage, and in my case wait for two weeks for its arrival. Though I think it's because the seller sets the price.
I want to enjoy shopping and support companies who value my custom so it's unlikely I will try them again.
I was very disappointed as it's a great idea with many French brands which are more difficult to find second hand in the UK, but I would not recommend buying from Vestiaire based on my experiences.
I bought a cashmere jumper which was described as blue but was clearly purple and described as very good condition but arrived with two holes in it! They obviously have quality control issues despite assurances everything is checked.
I was tempted to buy another item despite my experience as I couldn't find it anywhere else. It stated postage of £5 quite clearly. When I went through to checkout it was £7.
I contacted customer service who just replied £7 was correct and they would contact their IT people. No apology or concern so I decided I did not want to give them my custom as I didn't need the item that badly. Then I received an email asking for my opinion on my customer service experience, but the link didn't work so I couldn't respond. As this had happened twice before, I emailed them via the Contact Us link saying more or less the above, and although its receipt was acknowledged, I did not receive a reply which is extremely rude.
I think many of the prices are very expensive compared to nearly new shops in Paris and London considering you can not see or try them and have to pay postage, and in my case wait for two weeks for its arrival. Though I think it's because the seller sets the price.
I want to enjoy shopping and support companies who value my custom so it's unlikely I will try them again.
Wow, they had the cheek to CLOSE my request for customer service and NOT PAY me? WHAT THE HELL!
Just wow.
Just wow.
They refuse to "communicate" with or pay you? Did you ship the item with tracking? I'm trying to find a way to get your money. Have you made a post about what happened on their facebook page? I did once and someone else chimed in also. You are most likely not alone. I am hell bent on making them pay for all their wrong doings.
