Vestiaire Collective experiences?
- Thread starter Kopisusu
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^^ dear both, I didn't even know the case was closed till I logged in to the customer service pages. So I forced them to follow up and also open a new case stating the reasons why my money is still not in my bank. The closed status might explain why no one was replying or replying with non-committal answers.
They replied a few hours later saying that accounts payable department will pay me on the 15th which is the next round of their monthly payments. As much as I am delighted that they have finally responded I'm still very disappointed with the after sales response. They simply don't give a damn once they have sent the item to the buyer.
So let's see what happens on the 15th. I won't be holding my breath. I want my money. Thanks for all the support and encouragement guys. It's so much easier to buy than to sell on VC. That much I can say.
They replied a few hours later saying that accounts payable department will pay me on the 15th which is the next round of their monthly payments. As much as I am delighted that they have finally responded I'm still very disappointed with the after sales response. They simply don't give a damn once they have sent the item to the buyer.
So let's see what happens on the 15th. I won't be holding my breath. I want my money. Thanks for all the support and encouragement guys. It's so much easier to buy than to sell on VC. That much I can say.
Hi,have the same problem.I sold items on VC and still have not been paid since 31/10/13 and also 15/10/2013. I sent numbers of emails asking for reply,I called them three times and they never reply or help to resolve anything.Whats strange,that I was paid for my first sales in three days and after that, no payment what so ever.I am so frustrated and tired of VC that I think I will cancell all my listings as this is a nightmere!!! Whats more I bought a skirt-which was my first buy from VC and after 3 weeks of now show I opened a paypal case and evntually was refunded after 5 weeks.God!!! what a total disapointment!
Wow this is so bad!
I hope you get paid ASAP! I sell quite a lot in there and on my history it says they have made payment. Does it say that on yours too? I must admit, stupidly I don't always double check my account if the payments were actually made...need to check!
I hope you get paid ASAP! I sell quite a lot in there and on my history it says they have made payment. Does it say that on yours too? I must admit, stupidly I don't always double check my account if the payments were actually made...need to check!
I did fight for it and I ***FINALLY*** got paid on the 15th of this months. That's almost 3 months later! Thank you everyone for the support. What a harrowing experience, next time I will just get the payment via PayPal! So much easier than trying to wire the money to my local account.
I just sold an expensive necklace via VC. Having sent in the item over a week ago, and DHL are telling me it had been delivered, they are telling the buyer they never received it. Furthermore they told me it takes an additional 2 weeks to process and that it's in the warehouse and they haven't scanned it yet. Why do I not get a notification they have it? It's a bit worrying especially when the payments are only twice a month, if I actually get paid. It's purchased from the original store where I have a receipt. But will they pull a fast one, say its fake and confiscate it? That's really alarming. Also I called 3 times, waited a long time trying to get through and 3 times the phone eventually went dead.
I don't think they'd try to pull a fast one on you, there's nothing in it for them if they do since they will have to refund the buyer then. I've sold lots of things to VC and haven't had any problems selling wise (except for the delayed payment at times like others here), sometimes they've been a bit slow lately to confirm they'd received your item and that it's compliant, I think they're much busier now because they've become popular
I am loving VC. I got a couple of rare bags I really wanted. I sell too. I wish commission wasnt so high.
They put up a fake Céline Luggage Phantom. Good to know it's taken down as of today. There's a suspicious looking "python" one now though.
Hi dear did u get the refund after u proved its fake and how long did it take for ur refund to come back ? My father bought me a bag before I couldn't say anything and now I'm really worried it won't be right ?
With all due respect, you bought this bag after being advised against it:
http://forum.purseblog.com/chanel-s...mat-outlined-1st-829807-383.html#post25755798
And in this post, I showed a link to a wallet that was deemed fake and VC removed two posts that were made. One was a link to the AT Chanel post where the wallet was deemed fake and the other was an explanation to the last question asked how it was proven as fake.
VC knows they have fakes and they let those listings remain.
http://forum.purseblog.com/chanel-s...mat-outlined-1st-829807-373.html#post25744854
Hi Been actually no didn't buy it. Story is more complex. And even through was browsing purse forum just seen ur post now about purse didn't find it before . Unfortunately it's long story my father knew I'm looking into chanel boy for very log time, and he isn't in the country where I am and was struggling with paypal I said leave it . He just told me afterwards it went through even though I told him I will leave chanel this year. Tried to cancel order but they say I could only resell. U know VC yourself Not planning to have anything WITH them anymore if item ever comes will send it for authentication if not will open case at paypal that's my decision. It's really more stressful then getting new so it was all misunderstanding . I really appreciate ur posts , u r amazing thank you
I thought I was the only one having issues with Vestiaire but obviously I'm not. I have sold two items there before and all worked fine, but now they have not paid me for the shoes I sold on 20th Oct. I sent the shoes immediately of course and got confirmation that they have received and accepted them, but no money. Last time I asked, they told me they would pay on 30th Nov, but till now, I have received no money. If they won't pay fast now, I think I'll stop all my business with them.
I did eventually get my money back but via paypal. VC keep telling me to send the bag back on my dime for a second evaluation by them. If they find it fake, they'd refund if they found it authentic again, I could resell it on the site. All of this after I had it authenticated by a 3rd party. They did not respond to the pp claim and I was refunded and required to destroy the bag. I highly recommend having your bag authenticated. They are not educated for all brands and don't take the time to do a proper control. They a have a ton of fake alexander mcqueen scarves so beware! I tried warning people but there is this shoot the messennger attitude on the site. So I let them buy their fake AMQ scarves and live happily ever after. Many of the fakes have been purchased on the site and then recycled on the site but I digress.
I hope your bag is authentic. Let me know if you need any more information or advice.