Vestiaire Collective experiences?

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#121
Food Fash Fit said:
I've had good experiences but I know people have issues with fakes. McQueen scarves are another problem.
Click to expand...

I have never brought anything from them but have noticed the fake McQueen scarves.

It's really bad as they state everything is authentic . It put me right off! I have quite a lovely scarf collection but am no expert and it can be very difficult to tell from pics but these were so obviously fake. They were the type you could pick up on Ebay for about £15 bring advertised as genuine for over £100
 
#122
It was me who added the comment on the blatantly fake bayswater. I was a little disappointed to see they just replied with a standard comment but haven't bothered to remove it when it's so obviously fake.

I realise they may deal with this in their authentication process when someone actually pays £400 for this. If I was the person inadvertently buying the fake I'd be even more disappointed if I found out that a clearly fake bag wasn't removed from their listings, then having to go through the hassle of getting a refund and then starting searching for the bag again.
 
#123
There have been fake Louboutins, Hermes etc - all those fakes immediately get noticed by members who (rightfully) spam the listing calling the fake out which VC tries to moderate. Basically VC's policy is not to authenticate when they accept items as listings but to authenticate when they're sent the item by the seller. This is stupid because the buyer ends up paying for something fake only for VC to deem it fake so why go to the hassle ?


Places like Ebay are far worse for fakes imo. With VC you have to do your research, find sellers you trust, ask a lot of questions. There will be always be issues with fakes on second-hand selling websites, I don't know how it can be avoided sadly
 
#124
I have now bought twice, so far, so good.
I agree with others, that the item must really look authentic in the pics, before you buy it.
Still pictures are difficult to authenticate, I am not a professional to do so.
If you look how much stuff is listed daily there, no wonder they have let the listings appear at the site and authenticate when the sellers sends the item. The pictures can also be stolen from somewhere else and the sold item a fake.
The thing is that VC as an idea is genious, cause
Europe did not have a site like this.
Most items are made in France and there are endless possibilities to find esc. gorgeous vintage pieces.
But they need to have high standard authenticators and the site must be safe to buy
and sell. If you now get a fake item, You can
send it back( at your own expence?) and another authenticator will look at the item but then what if they disagree? Or if there is a dishonest buyer, who sends a counterfeit back to VC and keeps the original. They should take pics at the office, to avoid that and maybe send them to the buyer fore sending the item?
As long as my rights as a customer are not better protected, I dont want to buy more expensive items or dont dare to sell anything from what I have read here in this thread.
I hope, they will succeed with this site, cause there is a huge market for it.
The Idea is
 
#125
Senzafine_ said:
Oh no that is not cool! Did you get a refund through your credit card company or Paypal then? I paid through Paypal for that reason, in case it turned out fake it's good added protection. I guess in any case one loses the cost of authentication..
Click to expand...

I went through my credit card company as VC was adamant it was genuine regardless that Authenticate 4 u had sent me an email stating it was not which i forwarded to them, I ended up losing money anyway. I would stay well away from them! I paid by Paypal but by the time it was confirmed it was a fake the time limit to claim through Paypal had passed! Also I had to chase them daily for a few weeks.. they didn't bother responding to me. Told me to send the bag back for them to look at it again and that was it for weeks. Until they said that their 'internal authenticator was happy it was genuine' so they would send it back to me.
 
Last edited:
#126
Oh my.. so sorry to hear of your experiences jp23 and Sue! How absolutely horrid on their part. For one I do have hard time imagining how they could possibly authenticate everything, their sales volumes are huge. So how could they possibly have authenticators for all brands and have the resources to have each and every item checked before forwarding to buyer? I guess because of the sales volumes they have become them careless, it does not seem to matter to them that customers won't return.

This all is making me nervous, though as I mentioned my bag should be coming with receipt from boutique and all paperwork and from one of their trusted sellers. It is my Christmas present from DH so I will be gutted if it's not the real thing or if it is not true to pictures and description, dreading the thought of using independent authenticators too as the tPF forum of this brand does not authenticate unless there is a live auction. :/
 
#127
Senzafine_ said:
Oh my.. so sorry to hear of your experiences jp23 and Sue! How absolutely horrid on their part. For one I do have hard time imagining how they could possibly authenticate everything, their sales volumes are huge. So how could they possibly have authenticators for all brands and have the resources to have each and every item checked before forwarding to buyer? I guess because of the sales volumes they have become them careless, it does not seem to matter to them that customers won't return.

This all is making me nervous, though as I mentioned my bag should be coming with receipt from boutique and all paperwork and from one of their trusted sellers. It is my Christmas present from DH so I will be gutted if it's not the real thing or if it is not true to pictures and description, dreading the thought of using independent authenticators too as the tPF forum of this brand does not authenticate unless there is a live auction. :/
Click to expand...

I believe Authenticate 4 u authenticate for a reasonable amount if you email pictures. Maybe worth doing that for peace of mind? What annoys me with this company is the way they deal with problems, they just fob you off and don't try to resolve anything other than say that they believe it is genuine and that is it. Don't respond to email and messages and it seems that his is a common problem with them. They resold my fake bag on their site in the end, some other poor person got it..
 
#128
Sue247 said:
I believe Authenticate 4 u authenticate for a reasonable amount if you email pictures. Maybe worth doing that for peace of mind? What annoys me with this company is the way they deal with problems, they just fob you off and don't try to resolve anything other than say that they believe it is genuine and that is it. Don't respond to email and messages and it seems that his is a common problem with them. They resold my fake bag on their site in the end, some other poor person got it..
Click to expand...

Good grief!!!!! They knew it was fake and allowed it to be sold anyway just to get their % ?! I wonder if you could report them for that? They have signed the charter against counterfeiting and selling counterfeit in Europe is illegal.. I will probably have mine authenticated, and if by some way it turns out fake and they refuse refund I might just do that (press charges for fraud, should be easy as I live in an EU country and they are EU-based).

Again so sorry to hear what you went through with them!
 
#130
lanvin said:
There have been fake Louboutins, Hermes etc - all those fakes immediately get noticed by members who (rightfully) spam the listing calling the fake out which VC tries to moderate. Basically VC's policy is not to authenticate when they accept items as listings but to authenticate when they're sent the item by the seller. This is stupid because the buyer ends up paying for something fake only for VC to deem it fake so why go to the hassle ?


Places like Ebay are far worse for fakes imo. With VC you have to do your research, find sellers you trust, ask a lot of questions. There will be always be issues with fakes on second-hand selling websites, I don't know how it can be avoided sadly
Click to expand...

The problem arises when a fake is purchased and then not deemed fake by VC. That is the worst case scenario. They could require certain photos to be taken for listings. This way they and viewers at home can have the item authenticated. I don't think this unrealistic as they take the time to negocoate prices before accepting pieces then "treat" the photos before they are up for sale. The process in which they white out the background of all the pics, they could authenticate.
I see listings for CLs where they put 1 or 2 pics when it is possible to put 5. Even better is 5 pics of the the shoe but none of the CL label inside or on the sole. I think the site has potential but they need work. There are some gems to be had but you have to do your homework beforehand, as with any other 2nd hand retail site as you mentioned.
 
#131
soleilbrun said:
The problem arises when a fake is purchased and then not deemed fake by VC. That is the worst case scenario. They could require certain photos to be taken for listings. This way they and viewers at home can have the item authenticated. I don't think this unrealistic as they take the time to negocoate prices before accepting pieces then "treat" the photos before they are up for sale. The process in which they white out the background of all the pics, they could authenticate.
I see listings for CLs where they put 1 or 2 pics when it is possible to put 5. Even better is 5 pics of the the shoe but none of the CL label inside or on the sole. I think the site has potential but they need work. There are some gems to be had but you have to do your homework beforehand, as with any other 2nd hand retail site as you mentioned.
Click to expand...

I think I read on here or someone else someone bought a fake Tiffany watch VC deemed authentic and they wouldn't listen to the buyer, that put me off but so far (fingers crossed) they have been quick to answer any customer service questions I've had so I can't speak personally of poor customer service (aside from delayed payment sometimes)

Also, I agree that they should assess items before approving listings. They seem to be addressing this in some cases, I listed something this week and they specifically asked for additional pictures (closer image) of the markings so I think they may be working on that. I read Vogue invested 20 million in them so maybe they hired lots of new staff and will start to authenticate before approving listing. I suppose that takes more time so they don't bother. I've noticed less and less fake Louboutin shoes being accepted though especially vs places like ebay. With bags, I think a lot more fakes continue to be approved though
 
#134
BeenBurned said:
With all due respect, you bought this bag after being advised against it:
http://forum.purseblog.com/chanel-s...mat-outlined-1st-829807-383.html#post25755798

And in this post, I showed a link to a wallet that was deemed fake and VC removed two posts that were made. One was a link to the AT Chanel post where the wallet was deemed fake and the other was an explanation to the last question asked how it was proven as fake.

VC knows they have fakes and they let those listings remain.
http://forum.purseblog.com/chanel-s...mat-outlined-1st-829807-373.html#post25744854
Click to expand...

Someone purchased it! :shocked:

http://www.vestiairecollective.com/...d-leather-portefeuille-compagnon-780897.shtml
 
#135
jp23 said:
A new story my friend just purchased a chanel that is sadly fake she is trying to get a hold of them but she is not getting a response! :(
Click to expand...

Been quite a few of these kind of stories, I experienced this too and sadly looks like it was far from a one off. Really hope she gets her money back and quickly. I found them really unhelpful and they did not want to and didn't refund my money.
 
You must log in or register to reply here.
Top