Vestiaire Collective experiences?
- Thread starter Kopisusu
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I am in the middle of a stupid exchange of messages with VC who seem to have very half -baked women as "authenticators". I bought a LV speedy 30, listed as a 30 in very good condition and behold, a Speedy 25 was delivered. This was in spite of other members pointing out the error in the original listing online. Sophie at VC insisted that they had measured this bag and that it was correctly listed. Pur-lease. If a Speedy is 25 cms long, it's a 25. It was an authentic bag and in good condition but the wrong size and I paid over £330. I sent it back on the 17th December, Fed EX , at their expense and have not heard a word from them since. It has been delivered and was signed for. Professional? I think they need to pull their socks up. Thank goodness the PF is here.
Seems like people's experiences with VC have been very mixed... I just bought an LV Messenger bag (without a dust bag) from there and am waiting for it to arrive. This is my first ever LV product. Hope it will be authentic. The VC seller has sold 3 items in the past, so hopefully it's legit.
Get it authenticated as soon as it arrives. Don't rely on them to get it right. Hopefully it's the real deal.
They can be very slow with getting your money back to you. Don't forget you can always go via paypal if that is how you paid.
I approached them via Facebook and got a response but still no indication of when or if they would reimburse me. I paid by credit card as this was the only option open to me. It is frustrating .
Contact your credit card company. Le them know you returned an item, provide the tracking information and maybe they can do something to help from their end.
Thanks. I'll ask on the LV authentication thread for forum members' valued opinion, since it appears that VC are far from infallible.
These are fake, the fake Boy bag is in their "We Love" category 
:
http://www.vestiairecollective.com/women-bags/handbags/chanel/green-leather-sac-boy-851088.shtml
http://www.vestiairecollective.com/women-bags/handbags/chanel/black-leather-sac-850480.shtml
:http://www.vestiairecollective.com/women-bags/handbags/chanel/green-leather-sac-boy-851088.shtml
http://www.vestiairecollective.com/women-bags/handbags/chanel/black-leather-sac-850480.shtml
How long do the items take to arrive on average? I purchased a Chanel jacket about a week ago, and my item status still says "payment complete"/they are "waiting for the item".
The item was originally located in the US. Did the seller have to send it to France for them to check, and they will send it to me back to the US? If that's the case, that sounds awfully inefficient!
The item was originally located in the US. Did the seller have to send it to France for them to check, and they will send it to me back to the US? If that's the case, that sounds awfully inefficient!
I know with Christmas there have been delays with VC because mail carriers were closed for a few days. But what you mentioned does seem inefficient, I know they now have an office in the UK so maybe they have one in the US too? I think one of the good things about VC vs ebay etc is the fact they offer quality control but it means longer shipping (and there have been issues with that too as above). You could message the seller/ VC customer care and ask?
I'm coming to this thread again.
I tried again with this company, after having a bad experience as a seller, this time i'm a buyer (for the 2nd time, both easy transactions), however, despite my offer on an item being accepted the system is STILL faulty and the process goes nowhere.
Why oh why is it me that gets this nonsense ?????
The seller's accepted. I'm ready to go. Yet ....... nothing more.
Liasing with the VC team is hopeless as they rarely reply and I am left here, money in my hand and ......... nothing.
I vow never to deal with them again, then I see something that grabs me and ..... it doesn't go though.
If the 'team' won't communicate what more can I do ?????
If anyone from VC is a member here, pleeeeease PM me, I want to give you lots of money !
I tried again with this company, after having a bad experience as a seller, this time i'm a buyer (for the 2nd time, both easy transactions), however, despite my offer on an item being accepted the system is STILL faulty and the process goes nowhere.
Why oh why is it me that gets this nonsense ?????
The seller's accepted. I'm ready to go. Yet ....... nothing more.
Liasing with the VC team is hopeless as they rarely reply and I am left here, money in my hand and ......... nothing.
I vow never to deal with them again, then I see something that grabs me and ..... it doesn't go though.
If the 'team' won't communicate what more can I do ?????
If anyone from VC is a member here, pleeeeease PM me, I want to give you lots of money !
Update on the situation. Yes, for items located in the US, the seller has to ship it to Paris for inspection, and then they will dispatch it back to the US. It's been 2 weeks since I purchased the jacket, and I just got a message saying that the item is dispatched from Paris, so who knows. Maybe it will take another 2 weeks to get to me in Seattle. So inefficient!
