Vestiaire Collective experiences?

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#166
gunsandbanjos said:
Never looked at VC before, not sure I will again! There are some really rank fakes on there!!!!
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beaver232 said:
There are some very bad items listed but also some very good ones too. I bought a beautiful bag on there last year. The trouble is that it's just like eBay, the item is only as good as the seller. eBay , however, put their money where their mouth is and back you all the way.
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When I looked at this site, I was taken in by their statement on all emails and in their details

"We personally validate every item we sell. Our experts check for quality, condition and have a commitment to eliminating counterfeiting"


After reading some of the comments on here I would be very wary indeed, far more so than Ebay as at least they have got your back now if anything goes wrong. It seems disgraceful they can get away with this especially as there has also been an enormous amount of press coverage, even recommended by the Telegragh.

Also loads of :tup::tup: on twitter

I think everyone thats had bad expediences and problems should post it on Twitter and email the telegraph. Surely if they advertise, "they personally validate every item we sell" they need to put this right. Its totally disgraceful.
 
#167
Yup they've received TONS of press here in the US too including vogue!!!! they definitely don't spend the time on their customers here in the US.. I hear their better to their customers in France though there was another thread about it somewhere.. I know the pre loved handbag market is HUGE right now and it's a great thing to take advantage of but to promise things they cant do and pretty much lie is just totally disgusting!
Their "quality control" has let a number of fakes/ faulty items (not mentioned in the listing) slip by. My friends ask me if it worth trying and I always tell them no just use eBay but they don't listen because ebay has had a bad name in the past. But people dont realize that eBay has seriously buckled Down on their fake handbags (mostly with Louis Vuitton Hermes chanel some of the smaller brands like mulberry are still able to squeak by at least here in the US) I'm lucky I payed with PayPal or I would have been totally at a loss! Also I don't like being ignored :)
 
#168
I sold an item on vestiaire and was paid for it. The seller then said the item wasn't in the condition described etc. she was lying. Anyway, she said she was returning it so I then panicked about them taking the money back as I've already spent it! And I'm cross because vestiaire said the item was compliant.

Anyway I phoned vestiaire and finally someone picked up and the phone didn't cut out. She said that once vestiaire have paid you as hey have deemed the item compliant they then can't take the money back off you as if they accept the return they would have to sell it again themselves.

Does anyone know if this is true? I haven't heard anything but I'm worried they are going to try and send the item back to me at my cost and take the money out of my bank account. Are they allowed to do this? Thanks
 
#169
curry1977 said:
For me very bad experience with VC!
I sold many items and boght 3-4 items. The last time i bought a Chloè susanna pair, i asked the seller to measure the insole and she told me 25,5 cm. When the boots arrives i felt too big and i measured, they measured 26,8!
VC told me that i can returned the item and if the boots measured almost 27 they refund my money.
The boots arrives today and the tell me that quality control says they are 25,5 so no refund. This is not truth! I measured them a lot of times. Thsi is not fair. I'm very dissapointed cause they clearly lying!
They tell to reput on sale or to return not more.
I have no words...
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They refund me today also the shipping cost and thay also close my account. I opened a claim with paypal, thanks paypal!
 
#172
^Worst thing is that she apparently bought it on VC herself!


The problem I have is that an item I am selling on VC shows as "sold" for 3 days already. However the text that is shown to me when I go to the item page is that until they have checked the financial status of the buyer they cannot confirm the item as sold.
To everyone else it shows as sold though and no one else can buy it.😡.
I will give them a call today to see what's going on.
 
#175
You mean just based upon the photos? No never happened to me. I don't think this first check is very thorough. As far as I understand they mainly check if this is a brand/item they want to represent but don't go into the details of the item.
 
#176
^ I mean the item was both accepted and then rejected after submitting the form for them to consider the item to be included on the website.

I re-submitted and it's now accepted and in the midst of cropping. VC was also supposed to pay me on the 30th and it didn't happen so I raised a case with them and was PROMPTLY paid after that case was opened...

Frustrating... but necessary.
 
#177
For those of you living in the US, I would advise against using Vestaire Collective, unless slow delivery and import duties are not an issue for you.

I write this as I (US West coast resident) purchased a Chanel jacket two months ago from someone located in NYC. I initially thought that since the person is located in NYC, I should be free from any concerns regarding import duties, and also the whole process should be easy and quick.

Turns out my jacket was shipped to Paris for inspection and then returned to the US via DHL. This whole process took, what seemed to me like forever. I had to wait for 5-6 full weeks before I got my jacket. Had I known about their inefficiency, I would not have purchased. Worse, today, I got a bill from DHL saying that I own them import duties which amount to 15% of the purchase value. Really?

I'm sure I am not the only one here, I feel very frustrated.
 
#178
irene83 said:
For those of you living in the US, I would advise against using Vestaire Collective, unless slow delivery and import duties are not an issue for you.

I write this as I (US West coast resident) purchased a Chanel jacket two months ago from someone located in NYC. I initially thought that since the person is located in NYC, I should be free from any concerns regarding import duties, and also the whole process should be easy and quick.

Turns out my jacket was shipped to Paris for inspection and then returned to the US via DHL. This whole process took, what seemed to me like forever. I had to wait for 5-6 full weeks before I got my jacket. Had I known about their inefficiency, I would not have purchased. Worse, today, I got a bill from DHL saying that I own them import duties which amount to 15% of the purchase value. Really?

I'm sure I am not the only one here, I feel very frustrated.
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Were duties included in the price you paid? I just bought something from VC and had to pay $60 in duty when I checked out. If you did, I would contact them with the bill. I received a bill from DHL when I bought something from farfetch.com (duties were included in the price) and contacted them with the bill. They took care of it right away.
 
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#180
saira1214 said:
Were duties included in the price you paid? I just bought something from VC and had to pay $60 in duty when I checked out. If you did, I would contact them with the bill. I received a bill from DHL when I bought something from farfetch.com (duties were included in the price) and contacted them with the bill. They took care of it right away.
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Hi Saira! Thanks for the suggestion. Did you also buy from a seller located in the US?
 
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