No problem. Both times I purchased, the seller was located in France. It's weird that someone in the U.S. was selling on VC. Maybe she purchased it from someone else and wanted to do a return? Since they don't accept "returns" she probably had to sell it on their site. I don't like that.
Vestiaire Collective experiences?
- Thread starter Kopisusu
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No problem. Both times I purchased, the seller was located in France. It's weird that someone in the U.S. was selling on VC. Maybe she purchased it from someone else and wanted to do a return? Since they don't accept "returns" she probably had to sell it on their site. I don't like that.
Hello everyone - let me tell about my experience with VC.
I bought a vintage Kelly from them 3 weeks ago and when it arrived I decided to have it authenticated by Bababebei who told me it was fake. I challenged VC who told me they would review again and let me know. They then said it was authentic once again.
I asked for a refund they refused. I asked them to send it to Hermes spa in Paris near the VC office. They refused.
They have offered me the option of re-selling it on VC which I cannot do as I believe it to be a fake and totally stand by my authenticators.
They suggest I accept the bag back and take it to Hermes in London and gain a letter from them if it is fake, which I do not believe Hermes will do.
So now I will have what I believe to be a fake bag and there is no refund from VC.
My recommendation is not to deal with them as whilst some items may be genuine, there are also fakes on there and VC do not have experience of the vintage stuff to be able to authenticate properly. They will NOT refund you once their person says it is compliant. So if you are in the market for an Hermes, DO NOT buy it from VC as you are most likely to lose your money as I did.
I bought a vintage Kelly from them 3 weeks ago and when it arrived I decided to have it authenticated by Bababebei who told me it was fake. I challenged VC who told me they would review again and let me know. They then said it was authentic once again.
I asked for a refund they refused. I asked them to send it to Hermes spa in Paris near the VC office. They refused.
They have offered me the option of re-selling it on VC which I cannot do as I believe it to be a fake and totally stand by my authenticators.
They suggest I accept the bag back and take it to Hermes in London and gain a letter from them if it is fake, which I do not believe Hermes will do.
So now I will have what I believe to be a fake bag and there is no refund from VC.
My recommendation is not to deal with them as whilst some items may be genuine, there are also fakes on there and VC do not have experience of the vintage stuff to be able to authenticate properly. They will NOT refund you once their person says it is compliant. So if you are in the market for an Hermes, DO NOT buy it from VC as you are most likely to lose your money as I did.
I am so sorry to hear that. That is absolutely maddening! Do they not even have a return policy? What kind of company operates like such a sham?
Sorry to hear about your bad experience. How did you pay? You might want to consider a chargeback if you paid through CC or if you paid through Paypal you can file a SNAD claim. There are time limits for this though, so be sure to act fast.
You can also PM soleilbrun who had a similar problem and got her money back through a Paypal claim.
I have use VC a few times and always have been lucky to only have authentic items but I have heard similar stories to yours before.
Have you pais through Paypal ? If so, you can open a dispute and you might get your money back. Or maybe you have some kind of insurance with the card you used to pay.
Best of luck to you and keep us updated
Have you pais through Paypal ? If so, you can open a dispute and you might get your money back. Or maybe you have some kind of insurance with the card you used to pay.
Best of luck to you and keep us updated
I recently had a bad experience with Vestaire collective. I bought three items from the website:
- One was broken and damaged when it arrived
- The other was in a bad condition
- One was fake without a receipt.
They are extremely difficult to contact and very slow. The whole process has been extremely painful and won't be shopping there again.
- One was broken and damaged when it arrived
- The other was in a bad condition
- One was fake without a receipt.
They are extremely difficult to contact and very slow. The whole process has been extremely painful and won't be shopping there again.
So here is my experience with Vestiaire Collective. Decided to sell two Céline bags about a month ago on the site. After a lot of back and forth with the pictures (they kept getting rejected without really explaining why) one of the bags was finally accepted for sale. It was online for about two hours before it disappeared again. Was trying to look for an email address to contact them but found none. So I tweeted them several times, no answer. Finally I had to resort to calling them (I'm in Spain and didn't want to make international calls), and the girl answering couldn't really help me at all. She kept saying she will notify her team and they will get back to me. 3 days later I got an email in French saying they will contact me soon. "Soon"?! I would expect soon to be within 24 hours of making the call. Well it has been three weeks and I'm still waiting.
My other bag that is dark blue wasn't getting accepted because they kept insisting it is brown and that I have to change the colour in the description. Huh? It is clearly blue in the pictures so I have no idea what they were going on about. Wrote that it is a very dark blue "Midnight" in the description. The bag was then rejected from the site. WTF? Again called, tweeted etc. several times but nobody has responded to me. The same girl keeps answering the phones and she isn't able to give me any kind of answers. What's the point of having a number to call if the person can't help you?!
That site is a JOKE.
My other bag that is dark blue wasn't getting accepted because they kept insisting it is brown and that I have to change the colour in the description. Huh? It is clearly blue in the pictures so I have no idea what they were going on about. Wrote that it is a very dark blue "Midnight" in the description. The bag was then rejected from the site. WTF? Again called, tweeted etc. several times but nobody has responded to me. The same girl keeps answering the phones and she isn't able to give me any kind of answers. What's the point of having a number to call if the person can't help you?!
That site is a JOKE.
Hello,
If you used paypal, file a dispute that the item is fake. I suggest you pay a 3rd party authenticator like authenticate4U for a papypal/ebay dispute authentication. PP won't accept the authentication made on the forum. Provide this information on the dispute and then PP will review the case. As you know the communication is non existant at VC, they will most likely not respond to the dispute within the delay and you will win. Arm yourself with everything to win even in the event they may respond. Attaching the 3rd party authentication will assure your win. If you paid by creditcard directly, contact your company and file a dispute that the item is fake. I am not familiar with the process but you may still need the 3rd party authentication. PP you have 45 days to file a dispute and cc I think 60 days depends on the cc company.
Your money is not lost. Don't let them bully you. Even if you resell on their site, they take a cut of the price. It is unethical that they resell fakes on the site and silly that they cannot get the authentications right. Get your money back as I am sure it did not cost only $1 although it should have! Let me know if you need anymore help/advice.
Hello,
You may have better luck listing on videdressing. They have a lower commission than VC. They only drawback is that for returns, the buyer returns the item to them and you pay shipping to have it returned to you or they put it back online for you to sell. This is fine if you only listed the item with them but if you listed it elsewhere and it sells you need to get you ritem back from them. Another site is designer vintage. There is a listing fee 12.50 euros/item or 50 euros for 3 months (5 listings) but there is no commission. Whatever price you sell your item, you get all the money. I've used them 2 times but never sold anything. You may have better luck with Celine items. HTH!
nope i am waiting for my payment too! i sent them an email and a FB msg...no reply yet..this is my first time, I'm really worried now
until i read here that they are always late? I'm now not as nervous but still! i have been waiting since the 3rd and sat around my laptop the whole day on the 15th 
nope i am waiting for my payment too! i sent them an email and a FB msg...no reply yet..this is my first time, I'm really worried now
OK, I opened up a case and hopefully someone will expedite our payments. Thank you for the reply. Glad I am not the only one!
Where did you open your case? I looked through their help selection and i don't see anything helpful such as opening a case to raise their attention..i don't think i will get an reply from email as i emailed them two weeks ago about something else but i didn't get a reply...:wondering thanks for your reply too i was getting really nervous
Oops I opened it via a link right at the bottom. On the left where FAQ is. It's another micro site where you can fill up a form with your request. I did it before twice, one for late payment and another for missing funds/payment. They are a mess in that sense.