hello
Im sure you will think that the letter sent to VC is a tad OTT however please note this is my 5th or 6th reply to them. I would advise you to avoid them at all costs.
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Quality control?? What quality are you referring to? Inability to identify the wrong colour, visibly worn off handle(which was never mentioned in the description nor shown in pictures) or vile fabric of a coat?? I think you really ought to rename you so called quality control team, because you either do not know what quality means or your standards are below zero.
How dare you claim, yet again, that ALL 3 ITEMS are as described and shown in pictures?? Are you blind or just so unbelievably arrogant and ignorant that you cant accept that you made a mistake? You dont even have a common decency to admit you messed up and apologise, instead you keep treating me like an idiot who doesnt know what a good quality or a good condition is, unbelievable! They are not as described, how many times will I be forced to explain why!? And you want to charge further for your services for relisting, have you completely lost it??? YOU OWE ME, NOT THE OTHER WAY AROUND, WAKE UP ALREADY AND STOP WASTING MY TIME!!!! WHAT IS WRONG WITH YOU???
Prada clutch LOOK AT PICTURES!! LOOK AT THEM and tell me the clutch is the same colour as on pictures!! You CANT BECAUSE ON PICTURES ITS BRIGHT FUSCHIA, AND IN REALITY THE BAG IS BURGUNDY! ARE YOU COLOUR BLIND???
Givenchy bag NOWHERE in the its description was mentioned that the handle without a chain on it is visibly worn which is something that is noticeable straight away. CLAIMING OTHERWISE IS JUST LYING, I HAVE PICTURES OF THE HANDLE!!
Vanessa Bruno coat read comments, check description for Goodness sake!!! Seller claims the coat is a good quality, how can your quality control team verify that the coat is of a good quality when the fabric is simply disgusting?? Seller listed it as a UK size 10 coat..AGAIN, it is NOT UK size 10, obviously!! Have someone in your office who is a size 10 put it on and still have the audacity to claim it is UK size 10, YOU CANT!!
As I already said in my letter sent to you will all 3 items, returning these things IS NOT an option. YOU failed to provide a proper service and now they are your responsibility, not mine! Neither of these 3 items should have ever been approved and sent to me, you shouldve contacted me saying that Prada clutch is not fuchsia but burgundy and asked if I still wanted it sent to me. You shouldve contacted me about Givenchy bag and warned me that the handle without a chain is clearly worn and asked if I still wanted it sent to me. You shouldve contacted me regarding the V Bruno coat and warned me that its not a UK size 10 (I took pictures, I am UK size 10 and that coat hung like a bin bag on me, clearly indicating that it is of a much bigger size) and the quality is ghastly. That is what a quality control, not your carelessness and empty claims that everything is just as described so that you can make money.
I DEMAND AN IMMEDIATE REFUND FOR ALL 3 ITEMS AND A REFUND OF £45 I HAD TO PAY TO RETURN THESE ITEMS TO YOU. YOU OWE ME £691 AND THAT IS THAT. Relist them under your profile for as much as you want, do whatever you want with them, all I want is a refund of £691. I want to close my account with you as soon as possible, dealing with you has been the most painful, unfair and time wasting process I have ever experienced!
I will also have Parcelforce contacting me sometime today or tomorrow verifying when you received everything. Parcel was sent on 21st Feb and I believe you got it on 25th even though whoever that replied to my messages last week claimed you didnt have it then.
If this is not resolved by the end of today, I will contact your Head Office. Dont think you can just rip people off and lie to make money, not happening, youve got the wrong person!
Have a lovely day!
