Vestiaire Collective experiences?

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#241
ABSOLUTE JOKE!

I bought a bracelet a week ago, in the questions posted on the item the seller stated "will fit a 16cm wrist", when it arrived the inner circumference is 10.5cm!!! It would only just fit a child.

When contacting vestiaire got the bog standard reply...

"As indicated in our "T&C", second hand items sold by a private seller are not exchangeable nor refundable. If the item does not suit you in regards to color and or size, we offer you the possibility to relist it for sale under your profile, only the cost of treatment will be deducted. This offer is available for 10 days from the date of expedition of your order. To relist, you must connect under your account/History/orders, and click on the corresponding order, then on "relist for sale" the item concerned."

what a con! So basically I have to re-list it and offload it to some other poor punter, who'll most likely do the same thing ad infinitum. (Each time making commission for VC)

Anyone any suggestions? Can I just claw back the paypal payment and send it back to them anyway?
 
#242
kjbags said:
Please keep us updated about how this plays out. Their QC is a joke for the most part, in one case I got them to admit their error upon the second check, but that was my lucky day it seems.
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Hi :)
Unfortunately I totally agree with you.
There is not a QC witn Vestiaire Collective. They approuve lot of fakes, they sold lot of fakes and the procedure for obtaining a refund for false items is very, very complicated and lengthy and expensive ... especially, we must provide a declaration of authenticity by a third party but VC reserve the right to retain it complies or not. This means that even if you present a statement of fake, they can still feel it authentic and do not return anything.

I bought in VC 2 vintage croco bag from Hermès and I just had the chance the bag were authentic, but 2 others itmes from VC were absolutely FAKES!!!! so bad experience for me....
Now I just use a pre-sale authentication and if it is not possible to verify before buying the 100% authenticity, I DO NOT BUY!!!!

BE careful dear friend :)
 
#243
kjbags said:
Please keep us updated about how this plays out. Their QC is a joke for the most part, in one case I got them to admit their error upon the second check, but that was my lucky day it seems.
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Tatiana007 said:
hello ladies
well...I have another advice, do NOT bank with RBS! i got refunded for 2 items, only thanks to Paypal who opened a case and forced the money out of them. however 1 items and postage were paid using my Visa card and neither my bank or Visa people helped me getting funds back, so Im still battling to get £232 back. Its been over 1 months and countless emails from me and total disrespect and ignorance from vestiaire. avoid, avoid, AVOID AT ALL COSTS!
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I'm sorry tatiana...
What RBS means? is a Vestiaire Colective service?
Thanks
 
#245
demicouture said:
So many awful incidents!!
They still approach customer service the French way!! I live here and know it all too well...rude incompetent and with an attitude as if they are doing you a favour.. Just lame!

For my part I still use them but they have refused a pair of brand new ZANOTTI shoes because they could not make out their authenticity!! They were bought from the SOURCE!! And multiple Louboutins that funnily enough were also bought from the source. However I do NOT have time to argue with them as they are clueless and hopeless so I let it be... BUT BUT BUT they need to get their act together.
Their moderation are robotic responses and the people they employ not professionals in the fashion industry!
If you wanna do a site like this focusing on the latest fashion pieces you gotta employ highly qualified people or you might just be another EBAY, sorry!
Customer service is a term not known to these people!
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It happens to me too.
My sister is working in a very famous Italian Fashion Luxury brand and I had the opportunity to buy lot and lot of 100% Original items. I'm quite a collector but I like to use and wear my bag, my shoes, my jewelles ... and sometimes, I like to change.
For this reason some times I decide to sell ...

VC usually are not able to verify and certify the originality of the items and they applied wrong price evaluation for lot of items on sale.
 
#246
Tatiana007 said:
i could not agree with you more! and I found another fake on their website... my experience has been horendous, please read my posts.

http://www.vestiairecollective.com/...lexander-mcqueen/pink-silk-scarf-965821.shtml
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sad.... so sad....

days ago I wrote here on chanel authentication section to have some opinion regarding a lovely python bag ... unfortunately the bag was without holograms and authenticity card and the pictures are so bad ... so i decided to have a pre-sale authentication from authentication4u.com. Lovely service, very professional and kind with me.
They declared me it was not possible to certify the authenticy of the bag....... so, in my opinion, without marks and without holograms, it is like a fake.

unfortunately, despite all these reports and my information, some american friend from purseforum.com bought it...
I hope she/he would have a chance... but I'm not so sure... :(((
 
#247
#248
Tatiana007 said:
More fakes on vestiaire. Chanel necklaces do not have these types of clasps, silver chains do, not Chanel... however they are still on sale and VC are waiting to probably see them in real life, confirm they are genuine, sell them and then refuse to refund 
http://www.vestiairecollective.com/...aces/chanel/white-pearl-necklace-921925.shtml
http://www.vestiairecollective.com/...laces/chanel/grey-steel-necklace-925923.shtml
http://www.vestiairecollective.com/...aces/chanel/white-pearl-necklace-921933.shtml

I think it’s known to those owning a genuine MCQ scarf: Genuine Mcqueen scarves always have a label going across the rim of the scarf and always state "made in Italy" in tiny letters underneath the logo. Never buy a Mcqueen scarf with a looped black label-its fake! There should be a washing instruction label on it...there are always washing care labels on authentic designer clothing as some items need special care.
Look at these 3.... half of my comments on bright pink scarf have been removed, because I posted a link to authentication page where easy steps to identify a fake scarf are listed and I posted a link to this blog, both were removed by VC team within seconds. So clearly there is someone monitoring comments even at 9pm UK time but it takes weeks for them to respond to emails and no one picks up the phone after 5pm.
http://www.vestiairecollective.com/...lexander-mcqueen/pink-silk-scarf-965821.shtml
http://www.vestiairecollective.com/...es/alexander-mcqueen/black-scarf-780957.shtml
http://www.vestiairecollective.com/...xander-mcqueen/black-silk-square-800115.shtml
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I totally agree with you.
I think it could be a good idea to write to Glamour or VanityFair costumere service whic are sponsor of VC to write all that....
 
#250
Hi ladies,
finally I received my two bracelet Hermès boghts on VC and paid by paypal.
I think one of them is fake. It's so sad.
I'll officially will stop to buy in this site.
Could you please help me with some information or suggestions to ask for a refound or paypal buyer protection? For sure I'll ask for a Non-Authenticity statement from authentication4u.com or the other one... but after that, what have I do?
Is the paypal protection active also for purchase in VC?
I'm sorry for my question!! I know there is a special treads here on the forum regarding refound and paypal claims ... but I'm not finding them at the moment.

Thank you for your helps and suggestion
N
 
#251
I have had mostly good experiences shopping and selling with VC, but I have been too scared to buy handbags and things like that, and have only bought clothes. I think it's great for French brands that, like someone else on here said, are often quite hard to get hold of in UK second hand stores. I love Zadig, Sandro, and brands like that, and VC often has new (with tags) or nearly unused clothes, listed by people who (like me!) often buy the wrong size, and then realise it..

I've had an easy time selling stuff on there actually. It does take a while to get paid, but the process is super easy, so for me that outweighs that aspect. The commission is super high, that is a bit annoying. I would probably sell somewhere else if I weren't so lazy.. So far I've mainly sold cheaper items; Zadig and Sandro dresses I'm too fat to wear, etc..

I have seen a lot of fake bags and also a couple of what I think are fake Isabel Marant boots. These one for instance are now relisted on VC for the fourth time I think it is now, all within a very shot time period: http://www.vestiairecollective.com/women-shoes/boots/isabel-marant/black-leather-boots-937836.shtml. Do you guys think these are legit? The seller says that she's not sure that they are really the Jenny model, but what else could they be?

I'm also curious about this: http://www.vestiairecollective.com/...ermes-arceau-watch-2014-like-new-964419.shtml. I've been dying to get a gold Arceau for some time now, but after having read this thread I'd be too scared to get it on VC I think! The seller also listed an Heure H around the same time as this one, which another member called her out on (to which the seller replied "Are you FBI?"). The seller claims that both watches were bought in Feb and March this year. Who buys two Hèrmes watches and then resells them on VC straight away? Also, on the Arceau, which was allegedly bought in Feb, it says that the battery was changed in March, isn't that weird? Do you agree that it's suspicious or am I just getting paranoid now:D?
 
#252
piupa said:
Hi ladies,
finally I received my two bracelet Hermès boghts on VC and paid by paypal.
I think one of them is fake. It's so sad.
I'll officially will stop to buy in this site.
Could you please help me with some information or suggestions to ask for a refound or paypal buyer protection? For sure I'll ask for a Non-Authenticity statement from authentication4u.com or the other one... but after that, what have I do?
Is the paypal protection active also for purchase in VC?
I'm sorry for my question!! I know there is a special treads here on the forum regarding refound and paypal claims ... but I'm not finding them at the moment.

Thank you for your helps and suggestion
N
Click to expand...
"Is the paypal protection active also for purchase in VC?"

Yes it is, Piupa.

I have had to file a dispute with Paypal over my purchase from Vestiaire Collective.
It takes up to 30 days for them to make a decision.
In your case, I believe Paypal will accept the word of authenticate4u.
But, like I said, it could take up to 30 days.
Of course, after receiving news that you have filed a dispute, Vestiaire can contact you at any time and offer a refund. They could end the whole dispute, but it seems they are choosing to drag it out.

In my case, the issue is not about authenticity but rather the awful condition of the bag.
The seller actually lied on the posting. I have had to send photographs of the item showing the horrible amount of fading as well as photographs showing some kind of polish that was applied to the bag to try to hide the fading.
I also sent them screenshots of the posting in which the seller claimed that there was absolutely no fading. I have heard that VC will remove incriminating posts, so I took the screenshots just in case.

Really, I do not understand why my refund was not immediately granted by VC.
If they had agreed to a refund, I would have probably remained a customer. But they have lost me, a person who buys high end bags about once a month.
It seems their problem should be with a dishonest seller rather than an honest buyer.
I suppose it is because offering a refund would be like admitting that their "quality control" is a joke.
 
#254
piupa said:
Hi ladies,
finally I received my two bracelet Hermès boghts on VC and paid by paypal.
I think one of them is fake. It's so sad.
I'll officially will stop to buy in this site.
Could you please help me with some information or suggestions to ask for a refound or paypal buyer protection? For sure I'll ask for a Non-Authenticity statement from authentication4u.com or the other one... but after that, what have I do?
Is the paypal protection active also for purchase in VC?
I'm sorry for my question!! I know there is a special treads here on the forum regarding refound and paypal claims ... but I'm not finding them at the moment.

Thank you for your helps and suggestion
N
Click to expand...
hi. if you paid using Paypal, you will get your money back for sure! pls read about my experience, Paypal were the ones who got me some of my money back (transactions i made using paypal were refunded). all i did was called paypal and explained what happened. I also wrote them an email detailing what the problem was, they opened a case with my notes, vestiaire never responded, just quietly refunded and then deleted my VC account even though they left owing me 187 for a bag! I had to relist the Prada clutch on my profile which is the only way for me to get my money for it back..
 
#255
EmilyAnne said:
"Is the paypal protection active also for purchase in VC?"

Yes it is, Piupa.

I have had to file a dispute with Paypal over my purchase from Vestiaire Collective.
It takes up to 30 days for them to make a decision.
In your case, I believe Paypal will accept the word of authenticate4u.
But, like I said, it could take up to 30 days.
Of course, after receiving news that you have filed a dispute, Vestiaire can contact you at any time and offer a refund. They could end the whole dispute, but it seems they are choosing to drag it out.

In my case, the issue is not about authenticity but rather the awful condition of the bag.
The seller actually lied on the posting. I have had to send photographs of the item showing the horrible amount of fading as well as photographs showing some kind of polish that was applied to the bag to try to hide the fading.
I also sent them screenshots of the posting in which the seller claimed that there was absolutely no fading. I have heard that VC will remove incriminating posts, so I took the screenshots just in case.

Really, I do not understand why my refund was not immediately granted by VC.
If they had agreed to a refund, I would have probably remained a customer. But they have lost me, a person who buys high end bags about once a month.
It seems their problem should be with a dishonest seller rather than an honest buyer.
I suppose it is because offering a refund would be like admitting that their "quality control" is a joke.
Click to expand...
I would advise to do that ASAP! if you read my lengthy posts about my experience with them, you will understand why i say this..AVOID THEM AT ALL COSTS, THEY ARE nothing but desperate to make money and authenticate everything and will not admit they made a mistake.
 
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