Hello I have bought for the first time in VC. I bought a Balenciaga and a Givenchy handbag. No one in PF will help me to authenticate the Givenchy handbag, so I took the risk and I bought it, now I will ask to a specialized website to authenticate it. The balenciaga handbag is original. In very good condition. But the Givenchy handbag is not in very good condition even is the "VC team of experts said so". So I will be very concern about VC quality control, because it could be a disaster. If you want to buy ask to the seller for photos of every part of the handbag or item, so you are sure what you are paying for. I wont take actions regarding the givenchy handbag at the moment, specially because I live in a NON-European country and duties I had to pay. VC doesnt said anything about paying duties and taxes if you return an item from a NON-EU country.
Vestiaire Collective experiences?
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well, neither visa people or my bank helped the way paypal did. vestiaire closed my acc without telling me and then said ''we will not be refunding you'' i mean am i dreaming or is this really happening??? the person from their so called customer service was Laura, so incompetent and rude it hurts! i ended up having to resell this clutch to get my money back... im still in shock, but i know someone who knows one of their co founders, Fanny Moizant, waiting to get a call from her and see what she thinks about how these customer service people treat customers. i will get my story out there in public as much as i can, please avoid them, the whole thing from fakes they dont admit to, to the way they speak to you is vile
It appears that I may be in a similar situation, Tatiana007.
The strangest thing to me is that when you do a search for "Vestiaire Collective reviews" this thread is the very first thing that pops up.
You'd think they would care about their reputation and do more to patch things up.
In my case, I am going to give them two more days to respond to the fact that they sent me a DYED Givenchy Antigona before I begin posting photographs of the sort of thing that made it through their so-called "quality control". I'm sure people will love to see the red paint that is actually on some of the metal hardware because the dishonest seller was so sloppy! Just awful.
The strangest thing to me is that when you do a search for "Vestiaire Collective reviews" this thread is the very first thing that pops up.
You'd think they would care about their reputation and do more to patch things up.
In my case, I am going to give them two more days to respond to the fact that they sent me a DYED Givenchy Antigona before I begin posting photographs of the sort of thing that made it through their so-called "quality control". I'm sure people will love to see the red paint that is actually on some of the metal hardware because the dishonest seller was so sloppy! Just awful.
So many awful incidents!!
They still approach customer service the French way!! I live here and know it all too well...rude incompetent and with an attitude as if they are doing you a favour.. Just lame!
For my part I still use them but they have refused a pair of brand new ZANOTTI shoes because they could not make out their authenticity!! They were bought from the SOURCE!! And multiple Louboutins that funnily enough were also bought from the source. However I do NOT have time to argue with them as they are clueless and hopeless so I let it be... BUT BUT BUT they need to get their act together.
Their moderation are robotic responses and the people they employ not professionals in the fashion industry!
If you wanna do a site like this focusing on the latest fashion pieces you gotta employ highly qualified people or you might just be another EBAY, sorry!
Customer service is a term not known to these people!
They still approach customer service the French way!! I live here and know it all too well...rude incompetent and with an attitude as if they are doing you a favour.. Just lame!
For my part I still use them but they have refused a pair of brand new ZANOTTI shoes because they could not make out their authenticity!! They were bought from the SOURCE!! And multiple Louboutins that funnily enough were also bought from the source. However I do NOT have time to argue with them as they are clueless and hopeless so I let it be... BUT BUT BUT they need to get their act together.
Their moderation are robotic responses and the people they employ not professionals in the fashion industry!
If you wanna do a site like this focusing on the latest fashion pieces you gotta employ highly qualified people or you might just be another EBAY, sorry!
Customer service is a term not known to these people!
i could not agree with you more! and I found another fake on their website... my experience has been horendous, please read my posts.
http://www.vestiairecollective.com/...lexander-mcqueen/pink-silk-scarf-965821.shtml
i wish you the best of luck, truly because they are horrendous, custom,er service is an unknown term to them. i found another fake on their website...why still have it on if its obviously fake? why wait for someone to buy it so they ''check and authenticate it'' and then refuse to refund as im sure they'd claim its genuine. im shocked!
http://www.vestiairecollective.com/...lexander-mcqueen/pink-silk-scarf-965821.shtml
1. The tag that holds the brass disk (which will probably have a serial no. on it - even if is fake) should have sharp corners. If they are rounded off, it's probably a fake.
2. The padlock on the original is chunky and good quality. At it's widest point (it is curved on the sides on both the fake and original), it is 9 mm thick. The Mulberry tree on the original is etched deep into the edge of the padlock, and the locking loop is bronze, not silver metal. On the fake, the padlock is cheap-looking, is 7 mm thick, and has a shallow, stamped Mulberry tree and a silver hoop. (N.B. There are some genuine padlocks with silver hoops.) Another thing the original has is a little hole next to the bit where the key goes in. Look at the picture on the chocolate Bayswater on net a porter - there is a close-up of the padlock. The tree should look EXACTLY like that. It the Mulberry tree is not cut as deeply into the metal, it's fake.
3. The key/padlock pouch is almost identical on both bags. Count the number of stitches - they should be the same on each edge, and the stitching should be heavier on the front than on the back.
4. The big brass oval fitting should not be an obviously glittery bronze, with what looks like flecks running through it. The original will look only slightly sparkly only on close inspection. You will be able to push the underneath part of the fitting (the bit with the catch on it) away from the leather if it is fake. The genuine one is very firmly attached. Look at hole in the middle of the bit with the Mulberry tree on - if it looks like it's made up of three bits, it's a fake. (The real one looks like it's made up of two parts.)
5. The little latch thing should have rounded-off edges, and not have slanted edges. It should move smoothly. If it doesn't, it's a fake.
6. Open the bag. The front top section will be twice as thick as the leather straps that make the bag bigger/smaller in a real bag. (Maybe in a very good fake.)
7. Look at the buckles. If they have a bronze-y coloured paint in the letters of "MULBERRY", it's fake. On the original, the letters are a dark grey.
8. Look at the bottom of the bag. If it's real, there should be four bronze feet, attached to four leather patches. The patches should be 3 cm squares, not 2.5 cm. (On the black bag, If you peel back the corner of one of the patches, the underneath should be grey/black, not pink/beige.) If you can pull the brass feet away from the leather so far that you can see that they are hollow... it's fake.
9. Put the bag over your shoulder. Are the handles flexible and comfortable? No? Go to the Mulberry website, and look at how thin the Bayswater handles are. Are yours thicker? It's a fake.
10. Does it come with a store tag? Fakes do too. Find somewhere that sells genuine bags, and compare the style of the tag. If it's different, it's probably fake. (One interesting point - when I bought my bag from HoF, they removed the tag so that I couldn't take it home. I assume this is policy. Phone a store. Find out. Chances are it happens everywhere, and if that is the case, why would someone have a tagged Mulberry bag in their possession? There may be a legitimate reason...ask.)
11. Fakes almost always come with care cards too.
12. Look at the dust bag. There should be a single black cord, which is about 4 mm thick. The Mulberry tree should be on both sides (some fakes will have this), about 3-4 cm away from the edges - in the bottom right-hand corner. The tree trunk should go straight up. If it noticably leans to the right, it's fake. But that's just a fake dust bag, right? Ask yourself why someone with a real bag has a fake dust bag!
13. You will hardly be able to see the stiching inside a real bag. (If it's a black bag, the inside should be quite a fine, dark grey suede, which becomes lighter/darker when you brush the suede different ways. Is yours black, with long fibres and a uniform colour? Hmmm.)
14. The real Bayswater weighed 1.3 kg. The fake weighed just over 1 kg.
15. If you have time, take your bag to the store/a boutique/department store with a concession. Get them to check it out. Compare it to the real thing in minute detail. Too embarrassing? Would you rather walk around having paid £300 for something you are not sure is a fake, and feel like everyone is watching you? How much enjoyment are you going to get out of that?
15. On a real bag, the handles will flop down so that they are about 90 degrees to each other when you look at the bag from the side. On a fake bag the handles will be harder, and they will probably stay almost horizontal, sticking straight out form the side of the bag.
16. Mulberry bags are expensive because they are so beautifully made. If your bag looks like it could've come from M&S (not that there is anything wrong with that!), it's a fake. A real bag will hold a beautiful shape when you sit it down, it will be supple yet sturdy...
hope this helps
Tatiana- thanks so much for your response.
I am not sure if I should return the bag before receiving a response from them.
Did you send your items back?
I can see it somehow getting "lost" if they claim they weren't expecting it.
I am so disappointed, btw.
Really trusted them, but I am glad that I started with a relatively inexpensive purchase.
I was very close to purchasing a Celine that was three times the amount I paid when I received my horrible Antigona.
I am not sure if I should return the bag before receiving a response from them.
Did you send your items back?
I can see it somehow getting "lost" if they claim they weren't expecting it.
I am so disappointed, btw.
Really trusted them, but I am glad that I started with a relatively inexpensive purchase.
I was very close to purchasing a Celine that was three times the amount I paid when I received my horrible Antigona.
More fakes on vestiaire. Chanel necklaces do not have these types of clasps, silver chains do, not Chanel... however they are still on sale and VC are waiting to probably see them in real life, confirm they are genuine, sell them and then refuse to refund 
http://www.vestiairecollective.com/...aces/chanel/white-pearl-necklace-921925.shtml
http://www.vestiairecollective.com/...laces/chanel/grey-steel-necklace-925923.shtml
http://www.vestiairecollective.com/...aces/chanel/white-pearl-necklace-921933.shtml
I think its known to those owning a genuine MCQ scarf: Genuine Mcqueen scarves always have a label going across the rim of the scarf and always state "made in Italy" in tiny letters underneath the logo. Never buy a Mcqueen scarf with a looped black label-its fake! There should be a washing instruction label on it...there are always washing care labels on authentic designer clothing as some items need special care.
Look at these 3.... half of my comments on bright pink scarf have been removed, because I posted a link to authentication page where easy steps to identify a fake scarf are listed and I posted a link to this blog, both were removed by VC team within seconds. So clearly there is someone monitoring comments even at 9pm UK time but it takes weeks for them to respond to emails and no one picks up the phone after 5pm.
http://www.vestiairecollective.com/...lexander-mcqueen/pink-silk-scarf-965821.shtml
http://www.vestiairecollective.com/...es/alexander-mcqueen/black-scarf-780957.shtml
http://www.vestiairecollective.com/...xander-mcqueen/black-silk-square-800115.shtml
you are most welcome!
i purchased all 3 items end of jan, they arrived around 16/18th feb (because of ''quality'' control checks) i posted all on 21st feb, they received them on 25th feb but on 7th of march still claimed they didnt have anything and suggested parcel got lost... Parcelforce then sent me a proof, black on white with a signature made on 25th february, when i confronted them and sent this report from parcelforce they did not comment....
More fakes on vestiaire. Chanel necklaces do not have these types of clasps, silver chains do, not Chanel... however they are still on sale and VC are waiting to probably see them in real life, confirm they are genuine, sell them and then refuse to refund 
http://www.vestiairecollective.com/...aces/chanel/white-pearl-necklace-921925.shtml
http://www.vestiairecollective.com/...laces/chanel/grey-steel-necklace-925923.shtml
http://www.vestiairecollective.com/...aces/chanel/white-pearl-necklace-921933.shtml
I think it’s known to those owning a genuine MCQ scarf: Genuine Mcqueen scarves always have a label going across the rim of the scarf and always state "made in Italy" in tiny letters underneath the logo. Never buy a Mcqueen scarf with a looped black label-its fake! There should be a washing instruction label on it...there are always washing care labels on authentic designer clothing as some items need special care.
Look at these 3.... half of my comments on bright pink scarf have been removed, because I posted a link to authentication page where easy steps to identify a fake scarf are listed and I posted a link to this blog, both were removed by VC team within seconds. So clearly there is someone monitoring comments even at 9pm UK time but it takes weeks for them to respond to emails and no one picks up the phone after 5pm.
http://www.vestiairecollective.com/...lexander-mcqueen/pink-silk-scarf-965821.shtml
http://www.vestiairecollective.com/...es/alexander-mcqueen/black-scarf-780957.shtml
http://www.vestiairecollective.com/...xander-mcqueen/black-silk-square-800115.shtml
Well, I have contacted them twice about my faded, painted Givenchy Antigona.t
They have so far sent me one form letter and another letter telling me that they have already responded to me with a form letter. ????!!!!!?????
After a full week without any sort of assurance, I had to open a Paypal dispute.
I still can't believe that they appear so indifferent about correcting their errors.
I was looking forward to being a frequent customer, was a few clicks away from buying another bag listed at more than three times the amount of the one I purchased.
Then I see what passes for Quailty Control.
Still, I could have forgiven them for this oversight IF they had shown any willingness to treat me with respect and at least reassured me that they are looking into my claims.
No request for photographs was made.
No timeline was given as far as how long I should expect to wait before they make a decision.
Completely unacceptable.
I will keep you all updated.
They have so far sent me one form letter and another letter telling me that they have already responded to me with a form letter. ????!!!!!?????
After a full week without any sort of assurance, I had to open a Paypal dispute.
I still can't believe that they appear so indifferent about correcting their errors.
I was looking forward to being a frequent customer, was a few clicks away from buying another bag listed at more than three times the amount of the one I purchased.
Then I see what passes for Quailty Control.
Still, I could have forgiven them for this oversight IF they had shown any willingness to treat me with respect and at least reassured me that they are looking into my claims.
No request for photographs was made.
No timeline was given as far as how long I should expect to wait before they make a decision.
Completely unacceptable.
I will keep you all updated.
The authentication information given above isn't necessarily correct. Post pictures in the Mulberry forum and have it authenticated there: http://forum.purseblog.com/mulberry...erry-please-read-post-1-first-852042-151.html
If the bag turns out to be fake the ladies over in the ebay section are very helpful in regards to paypal disputes.
A dreadful fake, the seller alleges she purchased it directly from Chanel! 
http://www.vestiairecollective.com/women-bags/handbags/chanel/black-leather-2-55-954510.shtml
Another fake.
http://www.vestiairecollective.com/...ck-leather-mini-vintage-flap-bag-957273.shtml
http://www.vestiairecollective.com/women-bags/handbags/chanel/black-leather-2-55-954510.shtml
Another fake.
http://www.vestiairecollective.com/...ck-leather-mini-vintage-flap-bag-957273.shtml
I have sold a couple of expensive items on VC in the recent months and was generally pleased on the service because my items were checked quite quickly and I got paid on time. Now I am having a problem with a bag I sold in March. They checked it and decided it was compliant over a week ago and informed me, that the next day for their payments is the 1st of April. I did not receive the money yesterday and contacted the customer service. They replied that they "are sorry that my payment was not generated". Now it shows on my account that the payment for me is scheduled on the 15th of April. I have replied that this response is not satisfying to me. What if they will tell me on the 15th that "Oops, we are sorry that we forgot to pay, maybe we will pay you on the 1st of May. Or maybe if we forget then too, there will always be the 15th of May, or then the 1st of June
.etc.
The funny thing is that I posted a message to VC about not getting my payment on my sold items page on VC and they have deleted it a couple of times within minutes. If they have a team who are checking all the comments and deleting the ones that are not positive towards VC with this efficiency, then surely they could afford to have a couple more people with their customer service.
The funny thing is that I posted a message to VC about not getting my payment on my sold items page on VC and they have deleted it a couple of times within minutes. If they have a team who are checking all the comments and deleting the ones that are not positive towards VC with this efficiency, then surely they could afford to have a couple more people with their customer service.