Vestiaire Collective experiences?

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#271
newuser2014 said:
Hey :) Hope someone here can help me out. I've sold a few items on the site and sent them to VC through the prepaid postal voucher from fedex (Items were sent from Denmark). This morning I received an invoice from Fedex for approx. 200 euros.. I had the understanding that when VC provided a prepaid shipping label, it would be free for me to ship it to them??
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Prepaid postal service is working only in France (for internal shipping, from france to france). If you are shipping a package from outside france you should pay (at your cost) international shipping :(
I'm sorry :((((
 
#272
piupa said:
Prepaid postal service is working only in France (for internal shipping, from france to france). If you are shipping a package from outside france you should pay (at your cost) international shipping :(
I'm sorry :((((
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This is incorrect, they offer prepaid labels for other countries as well, but not for all.
 
#273
newuser2014 said:
Hey :) Hope someone here can help me out. I've sold a few items on the site and sent them to VC through the prepaid postal voucher from fedex (Items were sent from Denmark). This morning I received an invoice from Fedex for approx. 200 euros.. I had the understanding that when VC provided a prepaid shipping label, it would be free for me to ship it to them??
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When you booked the collection with FedEx, did you provide them with VCs account number? This is essential because this way they will bill their account. For my country they provide labels through DHL, when I call to arrange a pick-up they always ask for the account number. I guess it should be similar for FedEx.
 
#274
piupa said:
VC commission is just paid by seller ... not for buyer.
Anyway, I think the first years VC was ok but now is just full of fakes and dishonest sellers.
CQ odes not exist and buyers have not any kind of protection ...even if they pay trought paypal: a third party authentication is always required and not always a third party is able to make authentication, specially for accessories.
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hi Piupa, what I meant was instead of a seller taking the unused (so she claims) watch back to Hermes, she chose to sell it on VC and pay them a commission, it does not make sense, plus the stitching is dodgy, thicker threads by the round glass bit and thinner on the rest of the strap
 
#275
Guys.. the only way to get their attention is through twitter... NOT DM but twitter..i tweet their fakes all the time...i know its not easy but at least that way you get their attention. Please i URGE you to use twitter as its its bad publicity that they cannot afford to have.. GO PUBLIC...GO TWITTER!
 
#277
Tatiana007 said:
well, neither visa people or my bank helped the way paypal did. vestiaire closed my acc without telling me and then said ''we will not be refunding you'' i mean am i dreaming or is this really happening??? the person from their so called customer service was Laura, so incompetent and rude it hurts! i ended up having to resell this clutch to get my money back... im still in shock, but i know someone who knows one of their co founders, Fanny Moizant, waiting to get a call from her and see what she thinks about how these customer service people treat customers. i will get my story out there in public as much as i can, please avoid them, the whole thing from fakes they dont admit to, to the way they speak to you is vile
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i tweet their fakes..its public, out there and they cannot remove it!
 
#278
walima36 said:
i tweet their fakes..its public, out there and they cannot remove it!
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Excellent.!! VC must take their buyers seriously and Improve their Quality Control. VC Quality control is a JOKE.! I bought 2 handbags from VC I used authenticate4u because I was so scared. Buying like this is not funny, you are so afraid that you buy a fake item, and probably you will not see your money back.
 
#279
Ok this is strange but I just checked my profile. I don't recall signing up for PREMIUM membership. Anyone got this on their profile? Or is this just one of their marketing tactics?
 
#280
Cotonblanc, you better double check as they might somehow charge you the subscription...


So I have just submitted a new pair of shoes.. And they are slashing my price offer incredibly!! Even though I have sold these shoes before and always at a higher price.
They need to learn the word negotiation and not the bazaar-y way!!! For goodness sake! They always need to leave space for the seller to be able to negotiate with the buyer! But they are so dumb!! It makes me angry! This way they have refused a few of my items when I have sold 100+ items on there already... Seriously they need to employ older more educated and experienced staff!


On the other side you got some ladies that are making a living selling the DIOR tribal earrings and crazy mark ups! That's fine if they have a buyer but come on VC, be CONSISteNT!!
 
#281
kjbags said:
When you booked the collection with FedEx, did you provide them with VCs account number? This is essential because this way they will bill their account. For my country they provide labels through DHL, when I call to arrange a pick-up they always ask for the account number. I guess it should be similar for FedEx.
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Thanks so much for your reply! :) I just received an email back from them saying that it was a mistake and they will contact Fedex to make sure the invoice is forwarded on to them.
 
#283
I just walked into my dressing room and was immediately struck by the strangest chemical smell.
It took me a few minutes to realize....OH! Of course!
Its the awful odor of the PAINTED Givenchy Antigona that I bought from Vestiaire Collective. Makes me angry all over again.
Just disgusting.
I submitted my photographic proof to Paypal, but I wish there was a way for them to smell the very obvious paint odor.
There is absolutely no doubt that some sort of colorant was applied to the purse as it is a very distinctive smell.
 
#285
Tatiana007 said:
hi Piupa, what I meant was instead of a seller taking the unused (so she claims) watch back to Hermes, she chose to sell it on VC and pay them a commission, it does not make sense, plus the stitching is dodgy, thicker threads by the round glass bit and thinner on the rest of the strap
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A couple of people have been asking the seller questions about the watch and she seems extremely defensive. VC has removed some of her *****ier replies (e.g. the one where she asked someone who asked her a question whether they were from FBI). She's expecting people to pay 2000 GBP for a watch, and then she is not willing to answer questions properly.

The same seller also posted this watch around the same time http://www.vestiairecollective.com/...s-watch-from-the-2014-collection-947876.shtml.

She claims that she bought one in Feb and the other one in March, and is then relisting both on VC.. But someone bought the other one, I feel really sorry for them if it's fake.
 
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