Vestiaire Collective experiences?

[hollyspringskim]

Thanks for Your opinion. Is there a way to search items that are sold by stores?

Another point is that people are always more willing to share their negative experiences than positive ones. Still, the amount of these negative reviews is quite shocking and they all tell very similar story about VC.

Some fake bags can be very expensive on the site, too.

Agreed with everything you stated. . VC always states whether an individual seller is listing an item for sale in italics. Also, it always a good idea to expand the seller info... So that you can determine the type of merchandise they tend to sell as well as location of time, individual or store selling the item. Personally, I chat and ask tons of questions... I want to buy a Kelly; but want to be absolutely sure that I am getting the real deal. I would only use my credit card or PP on their site to ensure that I have a layer of protection. There are definitely some fakes on the site; just as Ebay etc.......

By the way.. They offered me 45 dollar credit for debacle with the sleepers and box... I thought that was fair.I paid 340 for brand new, authentic Freddy flats.... And the seller I dealt with had a track record of selling luxury goods.....

 

[hollyspringskim]

At least eBay and PayPal offer lots of protection (even if its unfair to the seller) and respond right away and are contactable when I tried calling VC I got a disconnected tone and I emailed them a number of times and got no responses until I contacted PayPal and then they were just telling me they were going to delete my account if I asked for a refund I said go ahead I'm not buying from here after this run around and my refund never came after 30 days I called PayPal and they refunded me

I am really sorry to hear about your experience. However, I think VC is going to do better for the following reason-their customer service was initially located in Paris exclusively, recently they set up an office in NYC... I totally felt frustrated with the inability to reach someone; but, the issue was the time difference when dealing with Paris' customer service. Nevertheless, I receive quick responses via email.... And, ultimately did spoke to a very nice young lady in their NYC office. My problem was handled quickly and fairly..

FYI- with any site I would use PP or my major credit card for an extra layer of protection....

 

[hollyspringskim]

Hollyspringskim-
"This company is no different from eBay or Bonanza. There are always going to be sellers who fudge descriptions or downright lie and buyers who think that you can get the real deal for bargain basement prices...."


I understand what you are saying, but a company like Vestiare's entire reason for existing is to protect the buyers and sellers of luxury goods in ways that ebay can not. Vestiare is supposed to provide the "credentials and experience to make those kinds of judgements" about authenticity and condition. But considering that VC have shown over and over again that their credentials and judgement are not always sound AND they have also shown an unwillingness to make amends when those credentials and judgement are shown to have been wrong, well, OF COURSE regular people are going to try to figure out if something is authentic on their own.

Honest buyers such as myself have been treated quite poorly by this company. Period. When a company abuses the trust of so many people, their reputation will begin to suffer. At this point, I wouldn't even trust the stores who sell through VC.

I hear you. my point is simple- there are a ton of fakes on Ebay... Just take a moment and look at say, the Hermes belts.....and you will appreciate that Ebay does not take the diligence to simply delete those listings. And disputes do not always result with the buyer winning on that site

..... While my issue with VC was not a matter of authenticity, I was ultimately treated fairly, received a quick response and remedy. I understand everyone's concerns, but think it fair to mention that they recently opened an office in NYC so stateside buyers should experience a more responsive presence in the US.

As for the company's reputation suffering, by accounts they have a rather robust presence. I trust the site with limitations. Nothing is 100 percent; if that was the case we would not have threads here on TPF asking folks to help authenticate Ebay listings or other garden variety site listings. This is why remedies and recourse is in place to protect buyers. Ebay experienced the same feedback and backlash that everyone is saying about VC years ago. I was a seller for 15 years on the site... I can tell you some stories about blatant fakes and buyers who game the system and vice versa sellers who do the same. Ebay today is nothing like it was years ago in terms of prolific fakes... They grew and developed better processes.. VC will do the same. But in the interim, I will buy select items from them after extensive research....from stores never individual sellers...

 

[dinedine]

Well, that is the strangest thing, kjbags.
VC has not asked for me to return the bag. I would of course return it, but they would have to pay for all shipping and customs. I am not sure they think it is worth it. I can't imagine that anyone on earth would carry such a messed up bag. It could maybe be sold for a hundred dollars to a person who is interested in having it professionally dyed. They'd end up with a very unoriginal Givenchy Antigona for a few hundred dollars.

I wonder how the person who sold it will be dealt with.
I assume VC will try to get their money back from them, but since the bag made it through their "quality control," will the seller really have to?
And the seller won't be getting the bag back in return, so how could VC take the money without returning the bag?
This is just such a strange way to run a company.

I am completely shocked to read this thread! I myself have another strange experience with VC. I sold a Celine cabas on VC a month ago and so I shipped it. They rejected my item as non-compliant with the reason that the dimension is incorrect.

I am surprised as I measured it so I am sure it is correct. It turns out that they measure the width of the cabas with the leather from both sides wing out. I measured straightly the rectangular dimension. (I hope you all can understnad my description)

They rejected my bag with this reason and then simply relisted it. I know for sure they have not contacted the buyer and ask her if it is ok as the buyer have communicated with me on the items's chat. She is asking if I have shipped the bag yet.

So, OK, they relisted it - BUT without correcting the dimension to what they believe is correct. So, I mailed them and ask why not change the dimension then?? They never replied me.

Lucky enough, my buyer just bought the bag soon after relisting. We both wasted some times on this. Not much unhappy result but the whole process - there are no one from VC offered "human contact" with me.

 

[GemsBerry]

Hi ladies,
Just wondering if anyone has bought from, or sold with Vestiaire Collective before? They have had lot of press coverage in the UK the last few months and just wondered if anyone had any experiences with them?
Thanks!

Hi,

I haven't read the whole thread yet, just want to share my experience quickly. I'll get back to check the thread later.
VC is hit and miss, if you are lucky and your item is auth and as described you may get a deal, if not you are in Trouble.
I bought first Celine luggage bag from them, arrived with one week delay because they were busy, bag had no issues at all = score.
Second bag was not as expensive (also Celine). It was listed as "in very good condition" and seller herself described it as "new". When I received it it was nothing like (scuffs, scratches, discoloration, paper thin leather on front flap opening = used used used). I know how it should be, I have the same bag in the same leather and finish in different color, it's in pristine condition after both previous seller and I used it. VC's bag was pretty bad.
I contacted VC and asked to return it (sent them pictures of damage), they said their QC would take a second look and either will issue refund or I can resell it via their site and pay them fees for that. After they got it, they said QC had a second look and they declined to return money for it, saying nothing wrong with the bag. Blatant lie! they offered me to resell the bag on my behalf or send it back to me. I opened PayPal case (I pay to this kind of sellers with PayPal only) and VC reluctantly promised me refund. It doesn't mean they issued it though. It should've taken 7 days, but no refund in 7, not even 10 days was received. I escalated the case to PayPal claim, PP immediately sided with me and I finally got my money back.
What is the worst VC relisted that bag on their behalf (VDC+) stating it's "brand new VC verified". Really? they lost me as customer and all my friends as well.

 

[GemsBerry]

I'm sorry to hear this, it happened to me too, Fedex billed me for €376!!
I contacted VC and told me they would contact Fedex to resolve this issue, but
I haven't heard back from them yet. I hope it works out for the best.

This may happen because VC undervalues packages in their prepaid labels. VC sent me return label for the bag with wrong measurements and weight (1 lbs, 1x1x2" it's size of a match box), they significantly underpaid for it. I asked VC if it was a mistake and if I will get in trouble for that, they responded no worries, label is linked to their FedEx account. But it was written on label "bill the sender". I HOPE I won't get billed for that.
I don't like the way VC handles the labels and customers are getting billed.

 

[jp23]

Hi,

I haven't read the whole thread yet, just want to share my experience quickly. I'll get back to check the thread later.
VC is hit and miss, if you are lucky and your item is auth and as described you may get a deal, if not you are in Trouble.
I bought first Celine luggage bag from them, arrived with one week delay because they were busy, bag had no issues at all = score.
Second bag was not as expensive (also Celine). It was listed as "in very good condition" and seller herself described it as "new". When I received it it was nothing like (scuffs, scratches, discoloration, paper thin leather on front flap opening = used used used). I know how it should be, I have the same bag in the same leather and finish in different color, it's in pristine condition after both previous seller and I used it. VC's bag was pretty bad.
I contacted VC and asked to return it (sent them pictures of damage), they said their QC would take a second look and either will issue refund or I can resell it via their site and pay them fees for that. After they got it, they said QC had a second look and they declined to return money for it, saying nothing wrong with the bag. Blatant lie! they offered me to resell the bag on my behalf or send it back to me. I opened PayPal case (I pay to this kind of sellers with PayPal only) and VC reluctantly promised me refund. It doesn't mean they issued it though. It should've taken 7 days, but no refund in 7, not even 10 days was received. I escalated the case to PayPal claim, PP immediately sided with me and I finally got my money back.
What is the worst VC relisted that bag on their behalf (VDC+) stating it's "brand new VC verified". Really? they lost me as customer and all my friends as well.

Did they delete your account?

 

[GemsBerry]

Did they delete your account?

Haha, not yet, but after reading more on the topic I'm sure they'll do. I've deleted all my private info and unsubscribed from their emails already.

 

[Tatiana007]

Did they delete your account?

oh dear, exactly what happened to me! their so called experts took a second look at a bag which was also listed as brand new and said im imagining things even though i took a pic which proved it is visible worn. if it weren't for paypal i would have never have my money back!

 

[Tatiana007]

I am really sorry to hear about your experience. However, I think VC is going to do better for the following reason-their customer service was initially located in Paris exclusively, recently they set up an office in NYC... I totally felt frustrated with the inability to reach someone; but, the issue was the time difference when dealing with Paris' customer service. Nevertheless, I receive quick responses via email.... And, ultimately did spoke to a very nice young lady in their NYC office. My problem was handled quickly and fairly..

FYI- with any site I would use PP or my major credit card for an extra layer of protection....

VC is a bunch of desperate money makers who will lie and shake of any responsibility. they have no experts there otherwise there wouldnt be so many stories about people getting fakes or broken goods. if it wasnt for paypal I wouldnt have my money back. all they threatened to do is close my account, I said go right ahead, who needs an account with someone like you. disgusting little establishment who have very little idea of what a customer service is or how to identify a fake. some chanel 2.55 look disgusting, just by looking at a picture you can tell is it a fake and a cheap one at that but the second you ask the seller about authenticity, VC replies with their BS note that all items are checked by experts..oh please give a break. what experts? you dont need to see some of those bags in person to know they are fake. AVOID VC or if you absolutely have to try them, use only paypal to pay for goods

 

[Tatiana007]

Congrats! So Paypal asked you to return for a refund I guess?
I wonder if VC will eventually relist the bag under their VDC+ account, I have a feeling they will...

they ALWAYS relist items after they describe it even better to hope it sells faster. all items under '' ready to ship'' are those returned....

 

[Tatiana007]

I received a pair of Christian Louboutin shoes from them today.. They were authentic; but shipped bare bones without the sleepers or box the seller stated she had... I was not pleased to say the least.... I contacted their NYC office. I will give them a chance to remedy the situation before I pass judgement. as for the bags... I don't think it fair to make blanket accusations about authenticity unless you have the credentials and experience to make those kinds of judgements. This company is no different from Ebay or Bonanza. There are always going to be sellers who fudge descriptions or downright lie and buyers who think that you can get the real deal for bargain basement prices....

I truly believe the best course when buying in this site is to stick with stores that sell there..as opposed to individual sellers.

there are some very obvious fakes on there. those who own designer bags, belts etc will know what a genuine item looks like and those who dont will be fooled by VC ''experts''....

 

[GemsBerry]

oh dear, exactly what happened to me! their so called experts took a second look at a bag which was also listed as brand new and said im imagining things even though i took a pic which proved it is visible worn. if it weren't for paypal i would have never have my money back!

Exactly the same, from previous posts several people had the same experience. Thank you PayPal, you saved us!!
VC should be careful though, after they opened an office in USA they are compliant with US law. BBB and other agencies take customer protection seriously.

 

[Tatiana007]

I tweet them their fakes..they will read this thread! please use twitter...PLEASE

thats a great idea Walima, i dont have twitter acc tho

 

[Tatiana007]

ABSOLUTE JOKE!

I bought a bracelet a week ago, in the questions posted on the item the seller stated "will fit a 16cm wrist", when it arrived the inner circumference is 10.5cm!!! It would only just fit a child.

When contacting vestiaire got the bog standard reply...

"As indicated in our "T&C", second hand items sold by a private seller are not exchangeable nor refundable. If the item does not suit you in regards to color and or size, we offer you the possibility to relist it for sale under your profile, only the cost of treatment will be deducted. This offer is available for 10 days from the date of expedition of your order. To relist, you must connect under your account/History/orders, and click on the corresponding order, then on "relist for sale" the item concerned."

what a con! So basically I have to re-list it and offload it to some other poor punter, who'll most likely do the same thing ad infinitum. (Each time making commission for VC)

Anyone any suggestions? Can I just claw back the paypal payment and send it back to them anyway?

if you paid by paypal, you can definitely get your money back.Speak to paypal asap, they will open a claim. VC is a bunch of liairs and con artists, so desperate to make money its digusting