oh they offered the same to me, i politely told them to piss off with their fees and said they owe me not other way around. i contacted paypal who got my money back. VC is just the most despicable so called business i ever came across, no words...
Vestiaire Collective experiences?
- Thread starter Kopisusu
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VC is just getting better and better with their ''quality'' control... seriously I'm lost for words!!! did u speak to VC, what did they say? you will get a refund if you paid with Paypal, definitely (i hope u did)! x
i have a plan...i will leave my email address to all of you, please send your stories and pictures, once i compile at least 10 emails with info i will send them to mags like grazia/cosmo/glamour etc etc. Im trying to make this forum known to others but its hard because not many people know about it, if we have a story in one of the mags, thousands will found out and VC will learn their lesson and get a reality check which they need oh so badly! xx
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Ooofffff, so there are plenty of problems, huh? So disappointing. Well, here's my story from being a seller...
I really hope they get their services sorted out, as on paper, it really seems like a great idea and my experiences have been good - until now.
I sold a coat 3 weeks ago, sent it as supposed to. After a while, started wondering with the buyer as there are no updates in the DHL tracking system since. Just that the package has been registered - that's all. So the buyer contacted VC, only for them to say that they still haven't received it and claiming that it's either because I haven't sent it or that I didn't use the pre-paid label and that's why they cannot know where it is. Which is crazy as of course I used the prepaid label, why would I pay for it myself???
So, my turn to sort things out and I called DHL after two weeks and after the buyer was losing her patience (understandably) with the delivery. DHL told me that VC had "requested" (whatever that means) a change of Waybill tracking number, and gave me the new tracking number, which tracked the parcel correctly - updates and all. They also told me, that the package had been delivered already to VC, which was a relief - I thought. Well after this I of course called VC and gave them the new numbers. Lady on the phone was very nice, said that she'll let the logistics department know and it'll be sorted in no time at all. No change or updates however, they kept telling the buyer in emails that I have not sent it. So, I called VC again, the new lady on the phone was completely unaware of me having called earlier, anyone knowing about the problem or new tracking numbers. So once again I gave them the old and the new tracking number, but nothing has happened since. They keep telling the buyer that I haven't sent it and that they haven't received it or that I haven't used the prepaid label. They also claim to having sent me reminders (???) and that they have contacted me and "sorting it out" with me. None of this is true, of course - I've called sweet but oblivious customer service ladies twice, that is all the contact I have had with them.
Then of course, they tell her that she will be refunded for her purchase if they don't receive the item.
But what about me? It seems like they have no idea where the parcel is and completely lack the capacity (or will) to find it. And of course, if they keep claiming that I haven't sent it (even when they have the new tracking number), how can they refund for me?
So disappointed, definitely has put a shadow over the whole company/service. Shame though, I love what they are doing.
I really hope they get their services sorted out, as on paper, it really seems like a great idea and my experiences have been good - until now.
I sold a coat 3 weeks ago, sent it as supposed to. After a while, started wondering with the buyer as there are no updates in the DHL tracking system since. Just that the package has been registered - that's all. So the buyer contacted VC, only for them to say that they still haven't received it and claiming that it's either because I haven't sent it or that I didn't use the pre-paid label and that's why they cannot know where it is. Which is crazy as of course I used the prepaid label, why would I pay for it myself???
So, my turn to sort things out and I called DHL after two weeks and after the buyer was losing her patience (understandably) with the delivery. DHL told me that VC had "requested" (whatever that means) a change of Waybill tracking number, and gave me the new tracking number, which tracked the parcel correctly - updates and all. They also told me, that the package had been delivered already to VC, which was a relief - I thought. Well after this I of course called VC and gave them the new numbers. Lady on the phone was very nice, said that she'll let the logistics department know and it'll be sorted in no time at all. No change or updates however, they kept telling the buyer in emails that I have not sent it. So, I called VC again, the new lady on the phone was completely unaware of me having called earlier, anyone knowing about the problem or new tracking numbers. So once again I gave them the old and the new tracking number, but nothing has happened since. They keep telling the buyer that I haven't sent it and that they haven't received it or that I haven't used the prepaid label. They also claim to having sent me reminders (???) and that they have contacted me and "sorting it out" with me. None of this is true, of course - I've called sweet but oblivious customer service ladies twice, that is all the contact I have had with them.
Then of course, they tell her that she will be refunded for her purchase if they don't receive the item.
But what about me? It seems like they have no idea where the parcel is and completely lack the capacity (or will) to find it. And of course, if they keep claiming that I haven't sent it (even when they have the new tracking number), how can they refund for me?
So disappointed, definitely has put a shadow over the whole company/service. Shame though, I love what they are doing.
That is terrible, loriesara! I hope things are resolved soon.
Tatianna007- Yes, I did receive my full refund.
Vestiaire has never communicated with me. They didn't even want the purse sent back, probably because they knew it was completely worthless. Which leads to me to wonder why they allowed it to be sent in the first place.
Tatianna007- Yes, I did receive my full refund.
Vestiaire has never communicated with me. They didn't even want the purse sent back, probably because they knew it was completely worthless. Which leads to me to wonder why they allowed it to be sent in the first place.
I found this thread too late....I just made my first purchase on VC, and did not pay through credit card or paypal....silly meJust gonna keep my fingers crossed I guess.
Please let us know how it goes!
glad you did, hurray!!
they had the nerve to pester me with emails asking to close ''paypal litigation''as they were unable to partially refund me while having a paypal related dispute..(??) i mean come on already, how much more BS are you going to feed me i thought....they were forced to partially refund me by paypal, turns out its possible... then i got an email saying they will speed up the procedure to close my account, what a loss..NOT
all emails customer sent ARE being received and checked etc they just dont reply to those they dont like..)
fingers crossed...I found this thread too late....I just made my first purchase on VC, and did not pay through credit card or paypal....silly me
Avoid buying at VC, the QC is completely useless. I purchased a shoe recently that has a dust bag and box were clearly written in the description and it has a photo of the box, however the seller did not send me the box and dust bag. The VC should have told or emailed me about it before sending them, it's under their policy that they will contact the buyer to accept or refuse when they received item that does not match the description, or some pieces that are missing. Asking them to refund me is likely impossible, as they said they have controlled the items and the seller is not at fault. Is it true? They seemed to ask me selling again the shoes in their website, to gain a small resell fee, their interest is just in making money and will not care about the buyer.
