Vestiaire Collective experiences?

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#346
Updates from here, not getting any better.

The buyer has received yesterday the following email from VC (she posted it in the comments of the item). Note, that I have not received any email, message or phone call from them. So they casually inform the buyer, refund her and well - don't even remember me. Just called them two minutes ago, had the same lady on the phone as before and apparently I will be refunded something at some point if they decided they really can't find it. Even so - WTF???

XXXXXXX
May 21 10:15 AM

Dear XXX,

We're sorry we have been unable to locate the XXXXX coat / ref: XXXXXX, it seems to have been lost in our premises.
We therefore, have proceeded to ask for a refund for your purchase. We regret that we were not able to complete this order for you and will contact you should we be able to locate this item and relist it.
------------------------

Thanks a lot, VC.
 
#347
loriesara said:
Updates from here, not getting any better.

The buyer has received yesterday the following email from VC (she posted it in the comments of the item). Note, that I have not received any email, message or phone call from them. So they casually inform the buyer, refund her and well - don't even remember me. Just called them two minutes ago, had the same lady on the phone as before and apparently I will be refunded something at some point if they decided they really can't find it. Even so - WTF???

XXXXXXX
May 21 10:15 AM

Dear XXX,

We're sorry we have been unable to locate the XXXXX coat / ref: XXXXXX, it seems to have been lost in our premises.
We therefore, have proceeded to ask for a refund for your purchase. We regret that we were not able to complete this order for you and will contact you should we be able to locate this item and relist it.
------------------------

Thanks a lot, VC.
Click to expand...


What a %&*# mess! I feel for you!
 
#348
I've had TERRIBLE EXPERIENCE Vestiaire Collective. Beware of this site. Their "quality control" is rubbish. Their so called "inspectors" don't give a damn about the condition of the items and send them out anyway. I paid $52 to have a second-hand designer ring sent to me in a very bad condition, with scratches and worn off colour, also the metal had changed colour due to moisture on about 60% of the ring. I paid the same as RRP for a second hand ring which was in terrible condition and was ticked as in "very good condition" by Vestiaire. When I sent them photos of the ring I received together with my own ring just like that (in good condition) side-by-side to show them the huge difference, all they replied was that I had the option of sending the ring back but they could not guarantee the refund of my money or the $52 postage I had already paid. Charlatans! Stay clear!
 
#349
Chicobaba said:
I've had TERRIBLE EXPERIENCE Vestiaire Collective. Beware of this site. Their "quality control" is rubbish. Their so called "inspectors" don't give a damn about the condition of the items and send them out anyway. I paid $52 to have a second-hand designer ring sent to me in a very bad condition, with scratches and worn off colour, also the metal had changed colour due to moisture on about 60% of the ring. I paid the same as RRP for a second hand ring which was in terrible condition and was ticked as in "very good condition" by Vestiaire. When I sent them photos of the ring I received together with my own ring just like that (in good condition) side-by-side to show them the huge difference, all they replied was that I had the option of sending the ring back but they could not guarantee the refund of my money or the $52 postage I had already paid. Charlatans! Stay clear!
Click to expand...

Sorry to hear that, just like most of us here VC refused to take back not as described item and offered to resell it for fee. we had to force refund via PayPal or credit card.
 
#350
loriesara said:
Updates from here, not getting any better.

The buyer has received yesterday the following email from VC (she posted it in the comments of the item). Note, that I have not received any email, message or phone call from them. So they casually inform the buyer, refund her and well - don't even remember me. Just called them two minutes ago, had the same lady on the phone as before and apparently I will be refunded something at some point if they decided they really can't find it. Even so - WTF???

XXXXXXX
May 21 10:15 AM

Dear XXX,

We're sorry we have been unable to locate the XXXXX coat / ref: XXXXXX, it seems to have been lost in our premises.
We therefore, have proceeded to ask for a refund for your purchase. We regret that we were not able to complete this order for you and will contact you should we be able to locate this item and relist it.
------------------------

Thanks a lot, VC.
Click to expand...
lost on the premises??...what a load of BS!
i honestly am abhorred and shocked no one has closed their ''company'' yet...

ladies, please send me your stories, I have already collected 7, i think once i have at least 10, i will send a lengthy email to all magazines i can think of, it should be printed in a well known mag for everyone to know what a sham is being operated by the name of VC!
[email protected]
 
#351
Ladies, I need some help.. 15 days ago I purchased a bag from VC, and they still haven't recieved it from the seller. I have been in contact with them a few times asking them if they just could refund me the money, since it seem like the seller won't ship the bag. Their policy is that I have to wait 30 days, and then they will refund me the money.. I have paid through paypal, so do you think that I can open a case there to get my refund quicker? TIA! :smile1:
 
#352
vickitaa92 said:
Ladies, I need some help.. 15 days ago I purchased a bag from VC, and they still haven't recieved it from the seller. I have been in contact with them a few times asking them if they just could refund me the money, since it seem like the seller won't ship the bag. Their policy is that I have to wait 30 days, and then they will refund me the money.. I have paid through paypal, so do you think that I can open a case there to get my refund quicker? TIA! :smile1:
Click to expand...


Yes.
 
#353
vickitaa92 said:
Ladies, I need some help.. 15 days ago I purchased a bag from VC, and they still haven't recieved it from the seller. I have been in contact with them a few times asking them if they just could refund me the money, since it seem like the seller won't ship the bag. Their policy is that I have to wait 30 days, and then they will refund me the money.. I have paid through paypal, so do you think that I can open a case there to get my refund quicker? TIA! :smile1:
Click to expand...
id open a paypal case asap! VC can not be trusted
 
#354
OMG! As many here, I have found this thread too late, three days ago I have ordered Balenciaga bag... Reading your, girls, experiences is just driving me crazy, what I am going to do if the same thing happens to me?... How could VC possibly survive when they have not maintaing their reputation and allow the zero customer services? I have read about them in a fashion magazine and watched also the interview with a kinda model or something, who promoted the thing. Last thing I need is headache and troubles with the bag purchase... Something whIch should be joyfull and breathtaking. Anyway, after reading the feedback here, I am messaging the poor seller as a lunatic, and she says tha she had shipped the bag to VC... We shall see... OMG OMG...Thanks lord, I've paid with PP.
 
#355
I've just bought a pair of Louboutins from VC and I had a good experience. I'm sorry to hear from all you guys who had really bad experiences.

I ordered my shoes on Saturday. The seller shipped them to VC very quickly and they arrived to me on the Thursday. The tracking worked really well & I could see where the shoes where once they left France. Everything was as described, they came with the dust bag and box.
 
#356
Well you were really lucky to pick an honest seller. I think the problem with VC is not the business idea (that's the great point about it!), but that their quality control team do not make their job (or at least a good part of the team don't for what we have experienced and read here).
If you have the luck to buy an item that is in the described condition and the seller is solid enough to describe it propperly and send it that way too, the experience can be very good. But that's a merit of the seller not of VC.
The other way around (when the seller is dishonest or 'loose') it is VC's responsibility because they charge you for protecting you from that! That is their not-delivered promise!
Great to know you are satisfied! That's what's supposed to happen!
 
#359
Hi guys!

I received my Bal today from VC (my first purchase) and I'm kinda disappointed.. Although the bag is in fairly good condition, the colour has NOTHING to do with how it was pictured. The seller did say the colour was "a little bit darker" but in my opinion the bag looks totally different. Even photographing it with flash can't produce such a rich blue, maybe the pictures were enhanced or something.. And of course the quality control marked it as "as described". The first one is how it was pictured (and it had 3 more pictures which showed exactly the same colour) and the second one is my own picture in natural light. What would you suggest I do? I don't want to send it back and resell it because it wasn't my fault and I don't want to waste money I payed for customs (100$), shipping and so on. Should I report it to paypal?

Wish I had seen this forum sooner :tdown:
 

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#360
Uff it does not seem like the same bag. Are you sure it is your bag in the seller's pictures? The one you got looks more like Dark Night, which is almost black and could never photograph that way, not with the best light! The other one has a really bright blue color.
Sorry for the dissapointment... Sadly welcome to the club.
 
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