Vestiaire Collective experiences?

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#376
VC nightmare continues for me. After I got my money back for damaged bag that I returned (PayPal claim worked) I forgot about it. There was a thing with duties, but I called DHL and provided them all the required proof of return (label, tracking, pictures) so they should have withdrawn duties. It happened in late March - early April. Yesterday om June 9 I received a letter from collection agency (!!!) for unpaid duties to DHL. What's the .... I gotta fight back :shucks::rtr::pout:
 
#377
GemsBerry said:
VC nightmare continues for me. After I got my money back for damaged bag that I returned (PayPal claim worked) I forgot about it. There was a thing with duties, but I called DHL and provided them all the required proof of return (label, tracking, pictures) so they should have withdrawn duties. It happened in late March - early April. Yesterday om June 9 I received a letter from collection agency (!!!) for unpaid duties to DHL. What's the .... I gotta fight back :shucks::rtr::pout:
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OMG! I'm so sorry, it's a real nightmare. I hope the case at the collection agency will be closed soon.
 
#378
Scandibabe said:
Well, I guess I was lucky with an honest seller! My Bal work has just arrived and I am rather happy with her. I will anyway close my account with Vestiaire, I don't want to risk any bad experiences... Thank you everyone for supporting me during my wait, here is a modeling pic :-)View attachment 2647198
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That looks great on you. I have had two happy experiences too. I have also sold lovely items to some lucky buyers. But I also think I won't shop there again due to what i have read here
 
#379
Scandibabe said:
OMG! I'm so sorry, it's a real nightmare. I hope the case at the collection agency will be closed soon.
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Thank you, resolved, kind of. DHL said they had withdrawn charges and closed the case with agency. yet they failed to send any confirmation emails, it's not finished until I see it's written.

Love you Bal, looks great on you :tup::woohoo:
 
#380
I am appalled to read about experience shared in this forum. I hope that everyone who has shared here will have their issue(s) completely resolved in time.

I decided to try VC as a seller first, before purchasing from them. As a seller, I have experienced issues relating to undue payment delay, unfair price negotiation and ineffecitve communication. I put up with these initially, thinking that their operations may get better in time. It seems to have detoriated instead. Bear in mind that they do take a rather substantial commission from the seller.

There is only one way to get your feedbacks/comments through, which is to call their customer service and let them 'put it through the system'. Facebook responses take long, sometimes after 2 weeks and they send you a message that they will send it through to customer service. Emails through the website are either unanswered or I got sent irrelevant standard responses. Every request for the relevant personal to contact me directly are ignored.

I have yet to speak to anyone alive from the German customer service side. It is best to call Paris customer service directly; they at least pick up, are polite but in effect, does little in pushing any concerns raised forward. Everything from approval to price negotiation to finance, etc all communications only possible through their main customer service. Customer contact with the rest of the departments is 'not their policy'.

Each time there was an issue, I have had to call them every day for at least a week, sometimes multiple times each day due to the lack of communications between customer service and the relevant departments. It becomes plain painful. And I have experienced often that even their own customer service are baffled at the actions of their colleagues. At the end of the day, it feels as though there is little to none inter-department communications; it feels like a complete waste of time as a customer.

The final straw was uneducated valuation. I have tried to list a few piece which are limited-edition in mint condition from past years and their valuation came back as low as 25% of the purchase price, including the VC commission. The reasons they provided included having to keep in line with what was currently on sale within the boutiques of the brand. Illogical reasoning. There is no negotiation in "price negotiation", they send you a number and you either accept, reject or submit another price - no room for actual discussion. Only through customer service.

After 6 months of dealing with the website, I have officially close my account and wish to have no further dealings with them. In a business model which requires a middle-man (VC) to faciliate each and every transaction, their model is not working well enough in practice. Inconsistent and uneducated valuation is not excusable. There is no effective customer communication.

The question then becomes, if not on VC, where else can I sell? Anybody has any European source(s) to share?
 
#381
VintageShoe80 said:
I am appalled to read about experience shared in this forum. I hope that everyone who has shared here will have their issue(s) completely resolved in time.

I decided to try VC as a seller first, before purchasing from them. As a seller, I have experienced issues relating to undue payment delay, unfair price negotiation and ineffecitve communication. I put up with these initially, thinking that their operations may get better in time. It seems to have detoriated instead. Bear in mind that they do take a rather substantial commission from the seller.

There is only one way to get your feedbacks/comments through, which is to call their customer service and let them 'put it through the system'. Facebook responses take long, sometimes after 2 weeks and they send you a message that they will send it through to customer service. Emails through the website are either unanswered or I got sent irrelevant standard responses. Every request for the relevant personal to contact me directly are ignored.

I have yet to speak to anyone alive from the German customer service side. It is best to call Paris customer service directly; they at least pick up, are polite but in effect, does little in pushing any concerns raised forward. Everything from approval to price negotiation to finance, etc all communications only possible through their main customer service. Customer contact with the rest of the departments is 'not their policy'.

Each time there was an issue, I have had to call them every day for at least a week, sometimes multiple times each day due to the lack of communications between customer service and the relevant departments. It becomes plain painful. And I have experienced often that even their own customer service are baffled at the actions of their colleagues. At the end of the day, it feels as though there is little to none inter-department communications; it feels like a complete waste of time as a customer.

The final straw was uneducated valuation. I have tried to list a few piece which are limited-edition in mint condition from past years and their valuation came back as low as 25% of the purchase price, including the VC commission. The reasons they provided included having to keep in line with what was currently on sale within the boutiques of the brand. Illogical reasoning. There is no negotiation in "price negotiation", they send you a number and you either accept, reject or submit another price - no room for actual discussion. Only through customer service.

After 6 months of dealing with the website, I have officially close my account and wish to have no further dealings with them. In a business model which requires a middle-man (VC) to faciliate each and every transaction, their model is not working well enough in practice. Inconsistent and uneducated valuation is not excusable. There is no effective customer communication.

The question then becomes, if not on VC, where else can I sell? Anybody has any European source(s) to share?
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Vaunte may be another place to sell, they have the same business model. but I'm not sure if they are different from VC in terms of customer service and quality issues. I just subscribed to their newsletter.
 
#382
VintageShoe80 said:
I am appalled to read about experience shared in this forum. I hope that everyone who has shared here will have their issue(s) completely resolved in time.

I decided to try VC as a seller first, before purchasing from them. As a seller, I have experienced issues relating to undue payment delay, unfair price negotiation and ineffecitve communication. I put up with these initially, thinking that their operations may get better in time. It seems to have detoriated instead. Bear in mind that they do take a rather substantial commission from the seller.

There is only one way to get your feedbacks/comments through, which is to call their customer service and let them 'put it through the system'. Facebook responses take long, sometimes after 2 weeks and they send you a message that they will send it through to customer service. Emails through the website are either unanswered or I got sent irrelevant standard responses. Every request for the relevant personal to contact me directly are ignored.

I have yet to speak to anyone alive from the German customer service side. It is best to call Paris customer service directly; they at least pick up, are polite but in effect, does little in pushing any concerns raised forward. Everything from approval to price negotiation to finance, etc all communications only possible through their main customer service. Customer contact with the rest of the departments is 'not their policy'.

Each time there was an issue, I have had to call them every day for at least a week, sometimes multiple times each day due to the lack of communications between customer service and the relevant departments. It becomes plain painful. And I have experienced often that even their own customer service are baffled at the actions of their colleagues. At the end of the day, it feels as though there is little to none inter-department communications; it feels like a complete waste of time as a customer.

The final straw was uneducated valuation. I have tried to list a few piece which are limited-edition in mint condition from past years and their valuation came back as low as 25% of the purchase price, including the VC commission. The reasons they provided included having to keep in line with what was currently on sale within the boutiques of the brand. Illogical reasoning. There is no negotiation in "price negotiation", they send you a number and you either accept, reject or submit another price - no room for actual discussion. Only through customer service.

After 6 months of dealing with the website, I have officially close my account and wish to have no further dealings with them. In a business model which requires a middle-man (VC) to faciliate each and every transaction, their model is not working well enough in practice. Inconsistent and uneducated valuation is not excusable. There is no effective customer communication.

The question then becomes, if not on VC, where else can I sell? Anybody has any European source(s) to share?
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You can try designervintage.com, videdressing.com. Many sellers on Vestiaire also list on videdressing for a lot less as the commission is lower. Designer vintage you payto list, 12.50 euros per listing or 50 euros for a booth for 3 months, I think. The only advantage is that there is no commission. You make the amount of the selling price. I've tried it twice and Inever sold anything. I'm not sure the amount of traffic it sees.
 
#383
I've just read through so many terrible experiences with VC and regret all the stress people have experienced.
I should say that I've made 2 purchases with the site and both were flawless. I purchased a sweater last year & a handbag this year. The "verification process" added a week to the processing, but in both cases the packages arrived to me in the U.S. within 2 weeks after payment.
 
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#384
Thank you so much GemsBerry and Soleibrun for sharing information, I appreciate it! Will look into those websites. Have a lovely week ahead!

GemsBerry said:
Vaunte may be another place to sell, they have the same business model. but I'm not sure if they are different from VC in terms of customer service and quality issues. I just subscribed to their newsletter.
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soleilbrun said:
You can try designervintage.com, videdressing.com. Many sellers on Vestiaire also list on videdressing for a lot less as the commission is lower. Designer vintage you payto list, 12.50 euros per listing or 50 euros for a booth for 3 months, I think. The only advantage is that there is no commission. You make the amount of the selling price. I've tried it twice and Inever sold anything. I'm not sure the amount of traffic it sees.
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#386
ashopaholicgirl said:
How long have you waited for your items since they were sent to VC?
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Hi, I got confirmation yesterday to say that they have been mailed to me and I should get them on Friday. Looks like they had the Burberry trench two days before checking and shipping and the Prada sunglasses and Bvlgari bracelet five days. I'm hoping they're ok. There are so many Bvlgari jewellery fakes around. I bought a ring in Spain last year and it broke within days, so I thought if I got the real thing it would last longer. :)
 
#387
CathMc said:
Hi, I got confirmation yesterday to say that they have been mailed to me and I should get them on Friday. Looks like they had the Burberry trench two days before checking and shipping and the Prada sunglasses and Bvlgari bracelet five days. I'm hoping they're ok. There are so many Bvlgari jewellery fakes around. I bought a ring in Spain last year and it broke within days, so I thought if I got the real thing it would last longer. :)
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Tell you a situation from seller side...it seems both seller and buyer needs lots of patient.

I have sold an item on VC on Friday 6 June. Since it was weekend plus bank holiday on Monday, I can only call FedEx to pick up on Tuesday 10 June. It only arrived at VC Friday 13 June. However it is still waiting for checking in VC up until now even it m have received at VC facility for nearly a week now! Absolutely no news from them yet. :(
 
#388
dinedine said:
Tell you a situation from seller side...it seems both seller and buyer needs lots of patient.

I have sold an item on VC on Friday 6 June. Since it was weekend plus bank holiday on Monday, I can only call FedEx to pick up on Tuesday 10 June. It only arrived at VC Friday 13 June. However it is still waiting for checking in VC up until now even it m have received at VC facility for nearly a week now! Absolutely no news from them yet. :(
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That seems like a long wait. It took me two weeks total to receive two of my items. I don't have a clue if I will receive the third and I'm not sure if Vestiare Collective is worth the hassle.

The Burberry Brit trench I bought it lovely - definitely genuine and I'm happy with it. Not convinced that the Bvulgari bracelet is real though. The seller told me it is white gold but on the card it says silver........ . I'm going to keep it as it's nice and I can't be bothered with the hassle of sending it back but I could probably have bought it on some street stall in Spain for 20 euros.

The Prada glasses weren't in the package. They gave some reason but it is in French so I'll have to put it through the Google translator to see if I'm going to receive them or get a refund.

TBH - I would have been better off buying the trench new and, not buying the "probably fake" bracelet. Dunno if I will purchase from them again - it really seems to be pot luck and more hassle than it's worth.
 
#389
I've changed my mind about Vestiaire Collective -- I was happy with the purse I bought, but I don't trust the company. The invoice shows I was charged VAT, even though I'm in the USA (VAT exempt). I've contacted the company & they're giving me the run-around.
American buyers beware!
 
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