Vestiaire Collective experiences?
- Thread starter Kopisusu
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Did you buy something there? I've cancelled my account after only one purchase and after reading this thread...
I bought my black/bronze moto there last year with no problems at all....
I have bought another moto earlier this week and just wanted to contact them, fingers crossed everything will be ok again, but there doesn't seem to be an email contact, just a phone number.
Is it 08 gray? Finger crossed! Post pics, when you get it. I'm also in waiting modus for my quilted. I'm a bit concerned, because postage with USPS is not always flawless and my jacket is stacked in sort facility SAN Fransisco without further progress for a day now
(Is it 08 gray? Finger crossed! Post pics, when you get it. I'm also in waiting modus for my quilted. I'm a bit concerned, because postage with USPS is not always flawless and my jacket is stacked in sort facility SAN Fransisco without further progress for a day now
I bought the 08 brown..
good luck..at least mine is only being shipped from France to the UK so it doesn't usually take long, and of course no custom problems.
Thank you lovely64
I have to say I am quite impressed with VC so far
They contacted me re the moto jacket last night as they found a flaw that wasn't mentioned ..they asked me if I would like a slight reduction in the price or whether I would like to cancel. I cancelled and I have received my full refund this morning.
On another item I forgot to insert the 10% discount code on items 'ready to ship' ...doh!
I have emailed them asking if they will honour the code...we'll see what happens there!
Yes sometimes they are good like that. I had bought a Cartier watch on there which said VERY good condition but when they received it it was scratched so I had the option to cancel my sale! Thank goodness!
However I had a 10% code recently and bought sth on the app and it did not give me option to enter the code. Before u knew it the payment was confirmed! I sent them a lengthy email... All I got was an inexperienced girl tell me "tough luck" basically.
Angrily and because I did not wanna miss out on the discount I bought sth else so they honour it to me at least!! 😂
Oh well... They are one hell of a non organized and non service orientated company!!!
They should take a slice off how it's done in America!!
Well you have been lucky and this has happened to me too re the flaws and option to cancel. On the downside it has also happened two times with items, expensive ones, that passed quality control but were in poor condition with defects and holes. Both hermes, one cdc bracelet and one cashmere shawl. I had to wait over a month to cet my money back for the shawl and the cdc got refunded by paypal ruling in my favour.
I just tried to sell a bag to Videdressing but it seems they are slow or scam? From the way of their website look and the customer service, videdressing looks exactly the same as Vestiaire almost 100%, only the commission is lower. I sent the bag 1 week ago. They confirmed they received it and contacted the buyer. Until now I haven't heard anything as well as the money. I contacted the buyer but no response. Am I going to lose the bag and the money??? It's worth 5500. Anyone has any experience with Videdressing?
I have never heard of them. I hope all ends well for you!
Sometimes it is worth paying a bit more in commission for peace of mind. At least VC is legit and reaches a fairly vast audience.
Well I received a lovely item form VC, bought on Saturday and received yesterday (it was 'ready to ship' tho..)
regarding the fact that I 'forgot' to put the 10% code in, this is their response -
''We are very sorry but we are unable to apply or refund promotional codes on items once the purchase has been made as it is not permitted in our technical system. However as a gesture we are more than happy to provide you with a promotional voucher for 25 euros off a purchase over 150 euros as a token of our appreciation for choosing our site''.
regarding the fact that I 'forgot' to put the 10% code in, this is their response -
''We are very sorry but we are unable to apply or refund promotional codes on items once the purchase has been made as it is not permitted in our technical system. However as a gesture we are more than happy to provide you with a promotional voucher for 25 euros off a purchase over 150 euros as a token of our appreciation for choosing our site''.
Well I received a lovely item form VC, bought on Saturday and received yesterday (it was 'ready to ship' tho..)
regarding the fact that I 'forgot' to put the 10% code in, this is their response -
''We are very sorry but we are unable to apply or refund promotional codes on items once the purchase has been made as it is not permitted in our technical system. However as a gesture we are more than happy to provide you with a promotional voucher for 25 euros off a purchase over 150 euros as a token of our appreciation for choosing our site''.
Wow! I've never heard about so good customer care from VC before! Maybe I was to quick to cancel my account there...
I've just been reading that Matches Fashion were able to apply a 20% discount code after people had purchased items on their site...I did send a link to this thread in my reply to Vestaire so hopefully they are reading this and are able to reassess their customer service.