Vestiaire Collective experiences?

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#421
I haven't tried Vestaire yet - am just getting my head around it all.
One thing i'm noticing is listings for the same item from different sellers. Exactly the same pictures, same description.
Does anyone know if this is a case of one seller buying an item from another and re-listing it almost immediately? Or is it purely a scam?
Do VC monitor listings before they go live? Or just check the quality and authenticity once the sale has been made?
 
#422
kjbrwck said:
I haven't tried Vestaire yet - am just getting my head around it all.
One thing i'm noticing is listings for the same item from different sellers. Exactly the same pictures, same description.
Does anyone know if this is a case of one seller buying an item from another and re-listing it almost immediately? Or is it purely a scam?
Do VC monitor listings before they go live? Or just check the quality and authenticity once the sale has been made?
Click to expand...


The same listing will be back online with the same pics when the buyer puts the item back up for sale after they decide
not to keep the item.

VC checks the quality and authenticity once the sale has been made and the item is shipped to them.
 
#423
I have had a bad experience with VC. I think there customer service is terrible. I purchased an item last year and after a month heard nothing about item being shipped. I tried to reach seller and VC but no response. I had to file a charge back after months of no response to get my money back. I will never purchase from them again.
 
#424


Hi Ladies,

I found this thread by chance and am so shocked by all the negative experiences you've had with Vestiaire Collective. They are indeed very popular in France and I have considered selling through them but got turned off by their commission and the way they "suggest" the selling price for your item.

In the end, I decided to work with their closest competitor, Videdressing.com and so far (one year or so later) had pleasant experiences as a "seller". They are not as glamorized as VC but they are doing a fine job. They are improving their site, system and service continuously.

They have, however, increased their commission of 10% with an additional 3 euros per item which, I think, is still reasonable.

Hope this feedback helps!
 
#425
Well personally I still use them as it works "ok" for me.
However just yesterday I saw a very VERY bad Saint Laurent fake Ranger Boot put up and although I usually do not bash a sale I can't stand counterfeits.... Selling and buying them is indeed a crime, specially in France! As I have the same shoe (real ones) I mentioned it and that something was off... VC always replies with some robotic words:"don't worry bla bla bla...". They did seem to have however removed this item.
As for another pair of shoes, black Valentino espadrilles (fake ones) they are still up. I own about 5 of these bought from the boutique and none of them look like the ones on VC. I mean seriously, VC and their stupid "can you spot a fake" campaign..??? What is all that about?
I am asking YOU, VC:
Can YOU spot a fake? Cause I certainly can, thanks!
 
#426
I purchased celine skirt from vestiaire collective in very good condition and received this skirt dirty with a STITCHED HOLE on the front. When I returned this skirt back I was given 2 options - to resell it (dirty with stitched hole) or they will send it back to me as this skirt is second hand and "slight signs of wear". I sent them about 10 e-mails without any result. So be warned!, they probably will sell this skirt with hole as in very good condition again, under my account:). Even on eBay if you are buying an item not as described you can return it, there is no protection here. This is ridiculous.
http://www.vestiairecollective.com/women-clothing/skirts/celine/grey-silk-skirt-1031657.shtml
 
#427
vmarsh said:
I purchased celine skirt from vestiaire collective in very good condition and received this skirt dirty with a STITCHED HOLE on the front. When I returned this skirt back I was given 2 options - to resell it (dirty with stitched hole) or they will send it back to me as this skirt is second hand and "slight signs of wear". I sent them about 10 e-mails without any result. So be warned!, they probably will sell this skirt with hole as in very good condition again, under my account:). Even on eBay if you are buying an item not as described you can return it, there is no protection here. This is ridiculous.
http://www.vestiairecollective.com/women-clothing/skirts/celine/grey-silk-skirt-1031657.shtml
Click to expand...


So sorry to hear that! VC service is dreadful!

These Valentino Espadrilles that are clearly fake are still up on the site... Waiting for some innocent soul to buy them... Soooooooo bad!

I don't have a problem with people overpricing stuff (Birkin Soleil 35 currently priced at 18.000 euros) because it's law of demand and that's how it is unfortunately
HOWEVER, I DO have a big issue with counterfeit goods!!!! It is a crime.. And no, it is not ok for obvious fakes to be sold THEN be authenticated by so called specialists and THEN only IF they realise it is a fake to refund the buyer.... NO NO NO Vestiaire Collectice, you gotta b better than that!!!!
 
#428
At least fake item you can wear...I cannot wear the skirt with a hole so is it any way to get my money back? I'm so angry. They keep answering ` We offer each buyer the opportunity to re-list their item with no additional commission`! I believe the person who sold item not as described has to re-sell it, not deceived buyer.
 
#429
vmarsh said:
At least fake item you can wear...I cannot wear the skirt with a hole so is it any way to get my money back? I'm so angry. They keep answering ` We offer each buyer the opportunity to re-list their item with no additional commission`! I believe the person who sold item not as described has to re-sell it, not deceived buyer.
Click to expand...

How did you pay? if you scroll back this thread you will see that many of us had the same situation (not as described/damaged item and were offered to re-sell it for a fee), so we had to file a claim with PayPal and PayPal returned money.
 
#430
Ok so I should have learned from the first time, but it seems like a second item I have sold has gotten lost, somehow.

Shipped an item three weeks ago, it's been picked up by the DHL, last notice from the delivery center in a nearby town on 4th of August saying "contact DHL". Called them - they have no idea where it is, they promised to look into it. Next day get a call again, they said something about an order (?) to deliver it by local mail (French La Poste) so it can't be tracked. They've been calling back and forth a few times now, asking more details from me and trying to call VC themselves, last time the man I spoke with said that VC's reply to him had been "We receive so many parcels, we cannot know if we have received this one or not, maybe contact the seller again?", and he was asking me if I have any specific contact person there he could contact, since the customer service is so ****. Unfortunately of course, I don't.

Still trying to locate it, so far no luck. Got an email that the sale will be cancelled next week.

I also emailed Vestiaire Collective to let them know about this, the lady at the customer service just said that "Well it looks like the parcel is still located in this town where the delivery center is. You can see this from the attached delivery information, with the last record from 4.8.2014. Maybe you could call DHL, sort it out with them and let us know what happens."

No **** Sherlock, I can track my own parcel and that stupid information from 4.8.2014 is the exact problem at hand.

So yeah, no resolution yet, but will keep you posted, again!

Sooooo you buyers, when you don't hear anything from your item being shipped etc, it might be that it has just been lost! Not that the seller won't ship it! :roflmfao:
 
#431
vmarsh- How did you pay? If you paid through paypal, open a dispute. Don't send the item back until you are instructed to do so through paypal. This is how I was refunded for my dyed Givenchy Antigona. Paypal refers to such items as "Item Significantly Not as Described."

I sent photos of the bag to paypal, but I'm certain that I was granted a refund because Vestiare never responded to the paypal inquiry.
I think once a dispute is opened, Vestiare just ignores it until the time expires.
Good luck.
 
#432
Vestiaire Collective falsely pre-collecting customs duties

I have been working with the U.S. Customs Office about Vestiaire Collective falsely pre-collecting customs duties. Here is part of a message from the Customs Office that outlines the illegality of the practice. Caveat emptor. --


You are highly advised to report this information to the U.S. Immigration and Customs Enforcement (ICE) Bureau. Pre-collecting customs duties is illegal. There is no way for the exporter to know what the CBP Entry Officer will determine what the HTS code will be for an item or if duty will be assessed.

I'll never do business with this company again.
 
#433
vmarsh said:
I purchased celine skirt from vestiaire collective in very good condition and received this skirt dirty with a STITCHED HOLE on the front. When I returned this skirt back I was given 2 options - to resell it (dirty with stitched hole) or they will send it back to me as this skirt is second hand and "slight signs of wear". I sent them about 10 e-mails without any result. So be warned!, they probably will sell this skirt with hole as in very good condition again, under my account:). Even on eBay if you are buying an item not as described you can return it, there is no protection here. This is ridiculous.
http://www.vestiairecollective.com/women-clothing/skirts/celine/grey-silk-skirt-1031657.shtml
Click to expand...

Always pay via paypal. Then you can open a dispute and get your money back.
 
#434
EmilyAnne said:
vmarsh- How did you pay? If you paid through paypal, open a dispute. Don't send the item back until you are instructed to do so through paypal. This is how I was refunded for my dyed Givenchy Antigona. Paypal refers to such items as "Item Significantly Not as Described."

I sent photos of the bag to paypal, but I'm certain that I was granted a refund because Vestiare never responded to the paypal inquiry.
I think once a dispute is opened, Vestiare just ignores it until the time expires.
Good luck.
Click to expand...

Correct, they never reply to claims. I have had to open two INR and one SNAD, I got my money back each time thanks to paypal.

I also sell with them and take pride in only offering perfect luxury items. I have a very high ranking too but unfortunately so many sellers lie about condition, and VC lets the items pas quality control.

Their 30% plus commission is insane as well considering what you get in terms of service. Not much. I am also a premium member and supposedly my listed items get fast tracked, bull, it takes as long as it did before so the only perk is one free shipping per month. So, you have to buy to be able to get some value for being premium member, lol! They dont even speak decent english if you try to call them. No good at all.

Conde nast has bought them or a part of them for millions so I suggest they use some to improve their bad website and app.
 
#435
demicouture said:
So sorry to hear that! VC service is dreadful!

These Valentino Espadrilles that are clearly fake are still up on the site... Waiting for some innocent soul to buy them... Soooooooo bad!

I don't have a problem with people overpricing stuff (Birkin Soleil 35 currently priced at 18.000 euros) because it's law of demand and that's how it is unfortunately
HOWEVER, I DO have a big issue with counterfeit goods!!!! It is a crime.. And no, it is not ok for obvious fakes to be sold THEN be authenticated by so called specialists and THEN only IF they realise it is a fake to refund the buyer.... NO NO NO Vestiaire Collectice, you gotta b better than that!!!!
Click to expand...
I saw them and they look fake IMO too. I could not help but comment! I hate fakes and I get so upset when I see them listed on VC!!!!!
 
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