Vestiaire Collective experiences?

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#451
LadyPearl said:
I'm in utter panic!! I also stupidly bought a Hermes Birkin bag via VC before reading this forum. The bag I received yesterday is obviously a fake. It smells of plastic, not high quality leather, and even my usually clueless husband comments my Zara work bag is of better quality! I couldn't believe VC can pass this bag off as authentic!

I've paid by Amex through PayPal (not linked to a PayPal account), & I hope I'll be covered by their buyer's protection scheme. I sent them an email last night & hope to hear from them soon. Welcome your advices!
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Sorry to hear about that. This is what you can do:
- contact this site, it's recognized authenticator, send them some pics and get their statement (they charge some small fees like $20).
- contact VC and ask for FREE return label and FULL refund. if they don't oblige or act with delays (like they usually do) then
- contact PayPal and open the case. PayPal will place a hold on the amount you paid to VC, you will have to show them proof of return shipping and VC needs to confirm that they received the item. Payment via not linked card should be covered by buyer protection.

IHTH
 
#452
Puggle: sorry to hear about your experience, I too wrongly trusted VC because they were featured more than once in mags like Vogue etc.

demicouture: thanks, I'll upload some pics I took just now. I'm a tpf newbie, so hopeful I can find the way to upload quickly.

GemsBerry: thanks for you valuable advice, it's really useful reading yours & other's experiences. I've contacted bababebi yesterday. Also, PayPal confirmed PayPal payment using guest outlet is covered (phew!) & has now given me a claim number, whilst VC emailed back that it's been passed on to their Members Relations Service.
 
#453
demicouture: the pics taken on my phone. They show:

1) the fibre sticking out from the side of the strap. Real leather don't have fibre like this, only synthetics!

2) the suspicious red colour where the seam of the handles & the top corners of the flab are scuffed.

3) the are gaps between the metal hardware where should sit flat on ends of the straps.

4) although the bag has the "H" at the end of the zip, the zip pull stays semi-horizontal, the pull is thin & flimsy, nothing like the leather zip pull on the zip-up top I bought direct from Hermes.

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#454
I've just taken my top out to compare the zips, you can see the "leather" zip pull of counterfeit sent by VC does not have stitching & flimsy (photo 1 shows how the synthetic material ImageUploadedByPurseForum1412505099.550010.jpgcan be rolled into a curve) whereas the authentic Hermes zip pull (albeit attached on clothing instead of a bag) has stitching & the leather is stiffer.

ImageUploadedByPurseForum1412504648.447950.jpgImageUploadedByPurseForum1412504718.778562.jpg
 
#455
GemsBerry said:
Sorry to hear about that. This is what you can do:

- contact this site, it's recognized authenticator, send them some pics and get their statement (they charge some small fees like $20).

- contact VC and ask for FREE return label and FULL refund. if they don't oblige or act with delays (like they usually do) then

- contact PayPal and open the case. PayPal will place a hold on the amount you paid to VC, you will have to show them proof of return shipping and VC needs to confirm that they received the item. Payment via not linked card should be covered by buyer protection.



IHTH
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Hi GemsBerry,
Which would be the website that authenticates?
Thank you!
 
#458
GemsBerry said:
Sorry, link didn't attach for some reason http://www.authenticate4u.com/default.html
ETA: I looked at your pictures, stitching is a huge red flag as well. especially on third picture stitching is uneven.
Good luck with your claim, keep us posted.
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Thank you for the link!
The bag is not mine though 😉
I am hoping VC can resolve all these issues with counterfeits!! It's TERRIBLE!!
 
#459
Thankfully got my refund back through Paypal, unclear if this was any reflection of the threat of legal action as my emails went unanswered. Still irritates me that this company have had my money for a month and I've got nothing to show for it except a whole trail of increasingly fraught emails. That includes no apology.

Also interesting that I was sent a 'Customer Service satisfaction questionnaire' - which I clearly used to vent my fury. 2 days later, I get the same email! So here is a company that also doesn't take their feedback very seriously. Not sure who is running this operation but clearly no-one with any business sense or experience of dealing with customers. Not to be trusted.
 
#462
LadyPearl said:
demicouture: the pics taken on my phone. They show:

1) the fibre sticking out from the side of the strap. Real leather don't have fibre like this, only synthetics!

2) the suspicious red colour where the seam of the handles & the top corners of the flab are scuffed.

3) the are gaps between the metal hardware where should sit flat on ends of the straps.

4) although the bag has the "H" at the end of the zip, the zip pull stays semi-horizontal, the pull is thin & flimsy, nothing like the leather zip pull on the zip-up top I bought direct from Hermes.

View attachment 2770652View attachment 2770653View attachment 2770654View attachment 2770656View attachment 2770657
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I am very sorry about this! I agree that the bag looks questionable.

I just wrote VC an email with the link to this thread, and I told them what I thought about this.

I also sell (and sometimes I buy but seldom) on VC and I take GREAT pride in my items and I feel that this reflects sooooooo badly on those of us who are honest and respectful! I am disgusted by all the fakes that I am seeing there. I really really am and I will never ever buy anything from them without paying via PAYPAL. I only sell to cull my Collection so I can do that elsewhere should I have to.

Let us know what bababebi says, she is highly professional with an extended experience of Hermes. Good luck!

Who was the seller you bought it from if you don`t mind me asking? Was her name Kristina? I Think I have located your "bag".

adding: I feel so angry about this!! This is EXACTLY why people list fake hermes on VC all the time! They will get to sell a fake hermes for a profit of around 7000 euros or so. I have seen many fake birkins there and also many many fake collier de chien hermes bracelets. It makes me livid. I need to calm down and realize that I cannot change the World but it is hard because it makes my blood boil.
 
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