Thank you for the info, I've not had a good experiences with VC, I will try Videdressing.com
Vestiaire Collective experiences?
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Thank you for the info, I've not had a good experiences with VC, I will try Videdressing.com
I want to resell an item I bought there as I am still within the 10 day time frame...but I have removed the VC control tags from the jacket (although I still have them). I have contacted VC asking if this is still ok to resell but they haven't contacted me, has anyone resold ok having removed the tags?
Hi, I do not know if you were able to resell, but I believe that it doesn´t make sense not allowing since this is a resale site where you buy and sell used (also new, it´s true) items.
Best
I have a few Herve Leger dresses that do not fit me and a pair of Christian Louboutin that is too small, you know any places that I can sell them with an authentication service like VC in Europe? (I live in The Netherlands).
I really want the buyer to feel safe about the goods with a 3rd-party authentication as I'm a buyer myself most of the time.
I experienced bad communication with VC, things I ordered took 2 months to arrive and a Prada purse is fake :storm: plus their commission (fee for authentication?) on the selling price is 30%, I really don't wanna deal them anymore
Lollipuff.com authenticates all items before listing them on their site and the commission is low. They are located in the US and once the item is sold, you ship directly to the buyer. I use them often as a buyer and a seller without any issues. The best service and a great community.
Does anybody have any experience with Tradesy? I was looking at this site as alternative to VC.
it's US site that offers the same services. according to reviews, people have mixed experiences depending on the individual seller, but it seems they have EASY returns and good customer service.
it's US site that offers the same services. according to reviews, people have mixed experiences depending on the individual seller, but it seems they have EASY returns and good customer service.
Hello Ladies!
I was stupid enough not to read anything about VC and made a purchase and additionally with a CC and not through paypal!
Now I am quite worried
I cross my fingers that my experience will be positive!
S.
I was stupid enough not to read anything about VC and made a purchase and additionally with a CC and not through paypal!
Now I am quite worried
I cross my fingers that my experience will be positive!
S.
I also stupidly signed up to VC before seeing this thread, purchased an LV cuff and almost 30 days later still nothing!
Have read them the riot act as well as their own T's&C's and if they don't despatch by this Sunday their 30 days are up and they will have to refund me
I've told them exactly what I think of their site and customer (dis)service so this will be my first and last dealing with them.
I also pointed out an horrendous fake Mulberry clutch/purse on there to them and the reply was "it's difficult to determine the authenticity from photo's".....hmmmm well it was that bad it was blatantly obvious!
Have read them the riot act as well as their own T's&C's and if they don't despatch by this Sunday their 30 days are up and they will have to refund me
I've told them exactly what I think of their site and customer (dis)service so this will be my first and last dealing with them.
I also pointed out an horrendous fake Mulberry clutch/purse on there to them and the reply was "it's difficult to determine the authenticity from photo's".....hmmmm well it was that bad it was blatantly obvious!
I'm in utter panic!! I also stupidly bought a Hermes Birkin bag via VC before reading this forum. The bag I received yesterday is obviously a fake. It smells of plastic, not high quality leather, and even my usually clueless husband comments my Zara work bag is of better quality! I couldn't believe VC can pass this bag off as authentic!
I've paid by Amex through PayPal (not linked to a PayPal account), & I hope I'll be covered by their buyer's protection scheme. I sent them an email last night & hope to hear from them soon. Welcome your advices!
I've paid by Amex through PayPal (not linked to a PayPal account), & I hope I'll be covered by their buyer's protection scheme. I sent them an email last night & hope to hear from them soon. Welcome your advices!
I also wish I had read reviews before using this site.
Unfortunately went by fact that huge advertisements in high quality fashion mags like Vogue and Tatler, as well as broadsheet advertising.
I purchased a dress from a french seller 1 month ago. Money is taken immediately. 3 weeks with no communication and I was advised by company to contact the seller myself.
Multiple emails with no response, finally she responded, apologised for delay and said would be posted to Vestiare next morning.
Did not do this.
Still Vestiare would not cancel and refund - they stick absolutely to the 30 day rule, even when seller clearly dishonest in this case.
In fact, she finally sent the item, which was apparently not as described, so they have said I will be refunded - but no date given for this.
I had opened a Paypal dispute which they told me I had to close when the item was finally tracked to them.
Unfortunately I believe that means I cannot open another dispute over the same issue, but will try if my refund is not immediate.
This is a very untrustworthy site - I would stay clear or if you are really tempted, only use Paypal. It makes no sense to take payment before they have received and checked the items, but they have not been prepared to comment on this either.
Unfortunately went by fact that huge advertisements in high quality fashion mags like Vogue and Tatler, as well as broadsheet advertising.
I purchased a dress from a french seller 1 month ago. Money is taken immediately. 3 weeks with no communication and I was advised by company to contact the seller myself.
Multiple emails with no response, finally she responded, apologised for delay and said would be posted to Vestiare next morning.
Did not do this.
Still Vestiare would not cancel and refund - they stick absolutely to the 30 day rule, even when seller clearly dishonest in this case.
In fact, she finally sent the item, which was apparently not as described, so they have said I will be refunded - but no date given for this.
I had opened a Paypal dispute which they told me I had to close when the item was finally tracked to them.
Unfortunately I believe that means I cannot open another dispute over the same issue, but will try if my refund is not immediate.
This is a very untrustworthy site - I would stay clear or if you are really tempted, only use Paypal. It makes no sense to take payment before they have received and checked the items, but they have not been prepared to comment on this either.
Just discovered that Conde Nast (who own Vogue/Tatler/Vanity Fair etc) have huge investment in Vestiare Collective - this is why they run big advertising features in their magazines (and hence duped me). Advertising in these mags is subtle - says 'advertisement' in small letters top of page only - so often looks like legitimate researched articles, which is obviously entirely inaccurate. It is not fraudulent but certainly deceptive and the features never state that Conde Nast has financial interest in the company.
Worse than I thought then - kicking myself at falling for this
Worse than I thought then - kicking myself at falling for this
I shall be interested to see how I get on tomorrow because their 30 day limit is up then and they have agreed to refund me as the item has not been sent to them.
It had better be an immediate refund or I shall be charging them interest on my money that they've had for a month...ok it won't be much but it's the principle!
Very interesting to hear that Conde Nast have a huge investment in VC,doesn't exactly look good that high profile magazines are advertising a company that passes off counterfeit goods
It had better be an immediate refund or I shall be charging them interest on my money that they've had for a month...ok it won't be much but it's the principle!
Very interesting to hear that Conde Nast have a huge investment in VC,doesn't exactly look good that high profile magazines are advertising a company that passes off counterfeit goods
So sorry to hear about both your misadventures!!
It is so sad that VC is so UNprofessional considering they are backed now by CondeNast. They clearly grew too big too quick.. In fact very quick!
I do still use them but see how many new items they load every day and it's just crazy as the staff/customer service CANNOT keep up!!
They have an uneducated staff and keep advertising how they can spot fakes and try and teach you in a tutorial email..seriously!
Some items I have on my watch list even before they go live are clearly fake... I watch them to see when VC will actually realise they are fake.. But often they have no clue.. Sad!
It is so sad that VC is so UNprofessional considering they are backed now by CondeNast. They clearly grew too big too quick.. In fact very quick!
I do still use them but see how many new items they load every day and it's just crazy as the staff/customer service CANNOT keep up!!
They have an uneducated staff and keep advertising how they can spot fakes and try and teach you in a tutorial email..seriously!
Some items I have on my watch list even before they go live are clearly fake... I watch them to see when VC will actually realise they are fake.. But often they have no clue.. Sad!
Oh no!!!
Do you have pics of the bag. I am sure VC reads this thread and they should really be put to shame.