I know, that is very frustrating. I Always send the same day of the sale or the day after at the latest. Unless it is the weekend.Over a week since my VC order was processed and the seller still hasn't sent in the item...so frustrating as there is nothing I can do
Vestiaire Collective experiences?
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Hi everyone,
I rarely post on this particular forum, but wanted to give you all a heads-up about my extremely negative experience with Vestiare Collective. I ordered a pre-loved Chanel jacket, size 36, which indicated that it was fully returnable (it was sold by a professional seller). When the jacket arrived, it did not fit and had clear signs of alterations which hadn't been described in the listing. So, I contacted Vestiare to return it and was told I'd receive a return authorization number shortly. That was over a week ago (and btw you only have 14 days to return an item). I have since called or emailed five times to follow up about this item. Each time I have been told that the returns team is "very busy," but have received nothing that would enable me to return the item. Each time I am told that I will be receiving an email "shortly."
Honestly, I don't have time for this kind of follow up and hassle. My most recent phone call was today, and supposedly they were going to now mark the need for return authorization as "urgent." Just wanted you all to have this info if you are considering purchasing through Vestiare.
By contrast, Yoogi's and AFF, among many others, offer a hassle-free experience. I don't see how Vestiare will survive in the long run if this is the way they operate.
I rarely post on this particular forum, but wanted to give you all a heads-up about my extremely negative experience with Vestiare Collective. I ordered a pre-loved Chanel jacket, size 36, which indicated that it was fully returnable (it was sold by a professional seller). When the jacket arrived, it did not fit and had clear signs of alterations which hadn't been described in the listing. So, I contacted Vestiare to return it and was told I'd receive a return authorization number shortly. That was over a week ago (and btw you only have 14 days to return an item). I have since called or emailed five times to follow up about this item. Each time I have been told that the returns team is "very busy," but have received nothing that would enable me to return the item. Each time I am told that I will be receiving an email "shortly."
Honestly, I don't have time for this kind of follow up and hassle. My most recent phone call was today, and supposedly they were going to now mark the need for return authorization as "urgent." Just wanted you all to have this info if you are considering purchasing through Vestiare.
By contrast, Yoogi's and AFF, among many others, offer a hassle-free experience. I don't see how Vestiare will survive in the long run if this is the way they operate.
That's terrible ,don't give up yet,,keeping bombarding them with emails and calls , or better twitter your experience.
there have been loads of negative reviews about VC lately, I don't know where you live, but in Europe VC is heavily publicised in blogs and mags as %100 authentic, they did give freebies to few bloggers to rave about it and it did work, but a lot of customers had horrible experiences, from recieving fakes to item of clothings in terrible condition
Over a week since my VC order was processed and the seller still hasn't sent in the item...so frustrating as there is nothing I can do
It is now OVER 2 weeks since I made my VC order and the seller hasn't sent in the bag yet!!! This is sooooo very frustrating!! I do not want to wait any longer, but like you said... there is nothing I can do about it!!! I wish I could cancel the whole thing...
Mine turned up at VC today so fingers crossed for you...but I do think after two weeks you should be able to cancel. I would've changed my mind over a bag after two weeks! Good luck....
I did change my mind. Unfortunatly I think VC gives the seller 30 days before you can cancel!! This is crazy!!!
I think I will call them tomorrow and see what I can do... I ordered the bag on 23rd of septemer...
Hope you will be happy with your item when it arrives...
I doubt you will be able to cancel I'm afraid as I tried to and if it's a private seller then they simply won't cancel unless the seller doesn't ship the item to them in 30 days or if it does not pass their so called inspection.
What they will probably offer is for you to re-sell the item back on the site....I suspect this is often the case and that items "ready to be shipped" are the cases in point.
I agree.
Re the ready to ship thing, that is not Always items that have been rejected. When I had to pay for shipping to them, Before they included Sweden in their pre-paid vouchers, I in fact sent a bunch of items to them in one go. This saved me a lot of Money on shipping. There are still countries that are not included in their free shipping service but I agree that the majority of the will ship in 24 hours are items that have been returned etc.
Another time when I sold an hermes shawl I accidentally put two hermes shawls in the package when shipping. The other shawl was also listed on my page which meant that they added the 24 hour sign to that shawl. It took me a long time to find out what my mistake had been since the shawl sold elsewhere and I could not find it. I wrote them a million times but they never replied with anything that made sense. I wrote them pleading to get my shawl sent back since it had sold to someone I knew but they never replied nor did they ship it back. Later it sold on VC and they shipped it to the buyer and I got paid.
:weird:I am sorry to hear this. At least they let you return instead of forcing you to resell it.
It is very unfortunate that there has been so many negative experiences with VC, and that they allow fake bags to pas their quality control. That is insanity!
I am very sad about this because there are some fantastic sellers on there too. I have bought from a few of them and I had excellent buys. I agree that many of the sellers seem like liars and scammers in one way or another. All from trying to sell fake items to heavily mistepresentation of their items!
I advice all who consider buying from them to check the sellers VC ranking and previous sales! That is a must and also pay via paypal!
I sell on VC from my own collection so I know there are honest people there. I am extremely upset by all the fake hermes birkins that are listed and sold!!!! I try to ask questions on items I feel look odd or downright fake. I am not popular and many members think I do it out of jealousy or to ruin a sale. That is very far from why I do it.
If a seller has nothing to hide and is honest then answering questions should be no problem! So many show bad pictures, have sold nothing and was given the birkin as a gift. Common, it doesn't take a scientist to feel something might not be on the up and up, yet, so many people seem extremely naive and cluless.
It is very unfortunate that there has been so many negative experiences with VC, and that they allow fake bags to pas their quality control. That is insanity!
I am very sad about this because there are some fantastic sellers on there too. I have bought from a few of them and I had excellent buys. I agree that many of the sellers seem like liars and scammers in one way or another. All from trying to sell fake items to heavily mistepresentation of their items!
I advice all who consider buying from them to check the sellers VC ranking and previous sales! That is a must and also pay via paypal!
I sell on VC from my own collection so I know there are honest people there. I am extremely upset by all the fake hermes birkins that are listed and sold!!!! I try to ask questions on items I feel look odd or downright fake. I am not popular and many members think I do it out of jealousy or to ruin a sale. That is very far from why I do it.
If a seller has nothing to hide and is honest then answering questions should be no problem! So many show bad pictures, have sold nothing and was given the birkin as a gift. Common, it doesn't take a scientist to feel something might not be on the up and up, yet, so many people seem extremely naive and cluless.
Although I did get my refund after 30 days, I was sent two (identical) 'customer experience' questionnaires to do - and despite my very negative experiences, have had no further contact in over a week. Never got an apology.
The £15 voucher has been deleted and I have come off the site.
I have also written to Conde Nast as I have over the years subscribed to several of their magazines - again, not even an acknowledgement of my letter after 2 weeks. I work for a very large organisation with a 48 hr acknowledgement of complaints as standard and a written reply within 14 days as mandatory. This therefore is very poor practice for a business.
This is internet business at its worst and being supported financially by a powerhouse like Conde Nast is deplorable, as adds credibility it does not deserve.
I have no doubt that there are legitimate sellers on the site and it is a shame for them and for honest buyers.
The £15 voucher has been deleted and I have come off the site.
I have also written to Conde Nast as I have over the years subscribed to several of their magazines - again, not even an acknowledgement of my letter after 2 weeks. I work for a very large organisation with a 48 hr acknowledgement of complaints as standard and a written reply within 14 days as mandatory. This therefore is very poor practice for a business.
This is internet business at its worst and being supported financially by a powerhouse like Conde Nast is deplorable, as adds credibility it does not deserve.
I have no doubt that there are legitimate sellers on the site and it is a shame for them and for honest buyers.
This is awful to hear!!
Just like you all my work years I have been taught to deal with complaints in the most efficient and quick manner.
Most importantly immediately getting back to the customer acknowledging the issue in the most polite and apologetic manner.
VC is run by French and living in France I can safely say that service is a word not known to many companies including VC!!
It is shameful to say the least!
Conde Nast get your act together, surely you are better than this!
Just to let you know, I have just received my THIRD identical customer satisfaction questionnaire from VC!
They have not responded to the other two unsurprisingly - this is a reflection of just how incompetent their customer service is.
I have asked them to stop sending me mail of any sort, apart from the apology I am still owed.
Final nail in the coffin - Conde Nast official responded after 3 requests to say "please send your complaint to customer service at Vestiare Collective".
Not amused.
They have not responded to the other two unsurprisingly - this is a reflection of just how incompetent their customer service is.
I have asked them to stop sending me mail of any sort, apart from the apology I am still owed.
Final nail in the coffin - Conde Nast official responded after 3 requests to say "please send your complaint to customer service at Vestiare Collective".
Not amused.