Vestiaire Collective experiences?

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#481
I purchased a $5k Chanel bag on Vestiare Collective and it been 2 weeks since it was supposedly sent and it has not arrived to me. Called every agency possible and they say it never left France.

Tried emailing them 3 or 4 times and they keep palming me off or ingoring my emails replying back with some generic automessage.

In order to find the package VC needs to make the inquiries as they have all the paperwork and they are not replying to me.

Very disappointed at this stage. Will let you know if it arrives.
 
#483
Oh and one of the authentic yet overpriced items took months to arrive to me. The reason was the seller went on holidays.

I have pretty much had it with the site. Spent $10k on there and each time its been a huge drama.
 
#484
LadyPearl said:
Puggle: sorry to hear about your experience, I too wrongly trusted VC because they were featured more than once in mags like Vogue etc.

demicouture: thanks, I'll upload some pics I took just now. I'm a tpf newbie, so hopeful I can find the way to upload quickly.

GemsBerry: thanks for you valuable advice, it's really useful reading yours & other's experiences. I've contacted bababebi yesterday. Also, PayPal confirmed PayPal payment using guest outlet is covered (phew!) & has now given me a claim number, whilst VC emailed back that it's been passed on to their Members Relations Service.
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Do you have any updates on your bag? Was it fake? I feel it is relevant to hear the outcome. If the bag was fake we need to know and if it was authentic that needs to be disclosed too to not taint the reputation of VC any more than it already is. Thank you.
 
#485
lovely64 said:
Do you have any updates on your bag? Was it fake? I feel it is relevant to hear the outcome. If the bag was fake we need to know and if it was authentic that needs to be disclosed too to not taint the reputation of VC any more than it already is. Thank you.
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Hi lovely64,
I tried to update before whilst using my phone on the train, but what I typed vanished when the reception was cut off, so I gave up until I read your second message above. It's been a stressful fortnight with workload & family duties as well, so writing on purse forum dropped in my priority in my to-do list.

To answer your question, yes, it's a fake as PayPal has concluded their investigation, ruling in my favour and refunded the payment made. The seller was indeed Kristina, and I would like to warn others not to buy Hermes items from her. She claimed the bag belongs to her mom despite alleging it was bought from Hermes at St Moritz (for those tpfers not based in Europe, St Moritz is an upmarket ski resort). The VC listing below:
http://www.vestiairecollective.com/women-bags/handbags/hermes/black-leather-birkin-35-1186568.shtml

VC's reputation deserves to be tainted, as they advertised on their website their unique selling point is to check the authenticity & compliance of description before shipping the sold items, but as quite a few tpfers had experienced counterfeits or problems such as holes in their clothing items & paint job on the bag sold, they are not doing their job and put those of us through unnecessary stress! The counterfeit VC shipped to me was not even made of leather, one would have thought their "expert" can easily spot that?!

It's a shame, despite I think the business idea to include authentication & description compliance is a good one (that's why I felt confident to use VC in the first place), it seems VC spends their resources on advertising on Vogue etc or on their website development instead of employing or training staff that carry out these checks or responding to customers' email.

I'm still upset that VC's Member Relations Service have not once responded to my emails relating to my complaints about the counterfeit. However, they have the cheek to email me after PayPal's decision that I should go log into my VC account and fill in a form to ship the fake Birkin back to them. I read the rules in PayPal's Buyer Protection that a counterfeit item should not be send back to seller. I'd be happy to send the fake Birkin to PayPal with VC's security tag still attached to the bag (as shown in my earlier photos), but not to VC (so they can resell it to another victim & gain more commission).

I would like to thank the other tpfers who wrote earlier posts in this thread, without your information my initial panic would have been much worse.

Have a good weekend everyone.
 
#486
LadyPearl said:
Hi lovely64,
I tried to update before whilst using my phone on the train, but what I typed vanished when the reception was cut off, so I gave up until I read your second message above. It's been a stressful fortnight with workload & family duties as well, so writing on purse forum dropped in my priority in my to-do list.

To answer your question, yes, it's a fake as PayPal has concluded their investigation, ruling in my favour and refunded the payment made. The seller was indeed Kristina, and I would like to warn others not to buy Hermes items from her. She claimed the bag belongs to her mom despite alleging it was bought from Hermes at St Moritz (for those tpfers not based in Europe, St Moritz is an upmarket ski resort). The VC listing below:
http://www.vestiairecollective.com/women-bags/handbags/hermes/black-leather-birkin-35-1186568.shtml

VC's reputation deserves to be tainted, as they advertised on their website their unique selling point is to check the authenticity & compliance of description before shipping the sold items, but as quite a few tpfers had experienced counterfeits or problems such as holes in their clothing items & paint job on the bag sold, they are not doing their job and put those of us through unnecessary stress! The counterfeit VC shipped to me was not even made of leather, one would have thought their "expert" can easily spot that?!

It's a shame, despite I think the business idea to include authentication & description compliance is a good one (that's why I felt confident to use VC in the first place), it seems VC spends their resources on advertising on Vogue etc or on their website development instead of employing or training staff that carry out these checks or responding to customers' email.

I'm still upset that VC's Member Relations Service have not once responded to my emails relating to my complaints about the counterfeit. However, they have the cheek to email me after PayPal's decision that I should go log into my VC account and fill in a form to ship the fake Birkin back to them. I read the rules in PayPal's Buyer Protection that a counterfeit item should not be send back to seller. I'd be happy to send the fake Birkin to PayPal with VC's security tag still attached to the bag (as shown in my earlier photos), but not to VC (so they can resell it to another victim & gain more commission).

I would like to thank the other tpfers who wrote earlier posts in this thread, without your information my initial panic would have been much worse.

Have a good weekend everyone.
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Thank you very much for the update! I saw it was fake when you posted your Pictures. It is insane that VC says they are experts but they let fake items pas quality Control!!! I am VERY upset about this and I have been for quite some time. I try to warn members there when I see something fake or I ask questions on the item etc if I am not convinced, it is not Always easy to see from a few Pictures. I have been successful many times in making VC delete a fake listing. Because I do that some members are harrassing me on VC and post on my items to try Everything to stop my items from being sold. It is sad since I only post questions on items I feel might be fake and I do not EVER post that something is fake unless I am 100% sure.

I am very happy that all Went well in the end and that PP ruled in your favor!

further more, this seller, Kristina, has the trusted seller badge despite only having sold two items!!!!!!!!!!! This needs to stop and VC needs to change the rules for when someone may list expensive items. I have posted this in my profile there suggesting that they only let members with an extensive Selling history of luxury items list birkins etc. That would at least stop the majority of fakes being sold on VC. They validate anything from anyone and I have written them many times asking them to consider my suggesstion. I will keep on Writing them.

ALWAYS PAY WITH PAYPAL WHEN YOU BUY ON VC!!!
 
#487
#488
DaniAf said:
If you check other items sold by Kristina you will notice a Chanel bag recently sold. Read the conversation between the buyer and seller and you see how the story seems strange.
The number of the bag is different from the card.

I wouldn't buy from this seller.

Kristina profile: http://www.vestiairecollective.com/members/profile-1370562.shtml
Chanel bag: http://www.vestiairecollective.com/...k-leather-quilted-mini-flap-bag-1161444.shtml
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I was just looking through her other items. Thanks for the info!
 
#489
DaniAf said:
If you check other items sold by Kristina you will notice a Chanel bag recently sold. Read the conversation between the buyer and seller and you see how the story seems strange.
The number of the bag is different from the card.

I wouldn't buy from this seller.

Kristina profile: http://www.vestiairecollective.com/members/profile-1370562.shtml
Chanel bag: http://www.vestiairecollective.com/...k-leather-quilted-mini-flap-bag-1161444.shtml
Click to expand...

The chanel was authentic according to the buyer.
 
#490
If you have the time/inclination, I would strongly suggest you contact PR dept at Conde Nast and ask for an explanation re. why they are financially supporting this venture selling counterfeit goods and with appalling customer service. It is basically part of Conde Nast but they have declined to answer my complaint other than to point me to customer service at VC - who never respond.
Conde Nast advertise VC in all their high-end magazines - v clever marketing with no obvious signs that it is advertising.

This should be subject to investigation or stopped.
 
#492
lovely64 said:
Thank you very much for the update! I saw it was fake when you posted your Pictures. It is insane that VC says they are experts but they let fake items pas quality Control!!! I am VERY upset about this and I have been for quite some time. I try to warn members there when I see something fake or I ask questions on the item etc if I am not convinced, it is not Always easy to see from a few Pictures. I have been successful many times in making VC delete a fake listing. Because I do that some members are harrassing me on VC and post on my items to try Everything to stop my items from being sold. It is sad since I only post questions on items I feel might be fake and I do not EVER post that something is fake unless I am 100% sure.

I am very happy that all Went well in the end and that PP ruled in your favor!

further more, this seller, Kristina, has the trusted seller badge despite only having sold two items!!!!!!!!!!! This needs to stop and VC needs to change the rules for when someone may list expensive items. I have posted this in my profile there suggesting that they only let members with an extensive Selling history of luxury items list birkins etc. That would at least stop the majority of fakes being sold on VC. They validate anything from anyone and I have written them many times asking them to consider my suggesstion. I will keep on Writing them.

ALWAYS PAY WITH PAYPAL WHEN YOU BUY ON VC!!!
Click to expand...

I am like you and post on items that I am 100% sure are fake. I get a lot of slack from the sellers and the community. I had a woman tell me I had a problem and then questioned the authenticity of my items. Strangely enough, I posted that her item was authentic. I hate VCs generic post saying it hard to authenticate from a photo and they will do it once the item arrives to them. I consider myself the guardian of authentic AMQ scarves. I use to only point out fakes but now I point out authentic also. A heads up to the community at large. I wonder if it worth the hassle in the end.
 
#493
soleilbrun said:
I am like you and post on items that I am 100% sure are fake. I get a lot of slack from the sellers and the community. I had a woman tell me I had a problem and then questioned the authenticity of my items. Strangely enough, I posted that her item was authentic. I hate VCs generic post saying it hard to authenticate from a photo and they will do it once the item arrives to them. I consider myself the guardian of authentic AMQ scarves. I use to only point out fakes but now I point out authentic also. A heads up to the community at large. I wonder if it worth the hassle in the end.
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Kudos to you for checking the AM scarves! I mainly check hermes since that is what I have experience with. I often get called names etc, like you mentioned but I really don't care. If i can prevent one fake bag or cdc bracelet from being sold for mega bucks it is worth my time. I wonder how staggering the number is of people who have actually bought fakes and are totally clueless. I feel that most will never know, not until the day they are trying to sell it and someone more informed notices it. Horrible.
 
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