Vestiaire Collective experiences?

[cotonblanc]

Hello everyone. I bought this pair of Céline skates and they were marked as 40 in the listing. However, when I got them they were a 41! Luckily, they still fit me and I am still very happy. But how do we go about letting Vestiaire know that they should at least CHECK SIZES before shipping items out? Thankfully, I can do with thicker socks but this is just not acceptable if the sizing is way too off for the buyer.

Any suggestions?

 

[lovely64]

Hello everyone. I bought this pair of Céline skates and they were marked as 40 in the listing. However, when I got them they were a 41! Luckily, they still fit me and I am still very happy. But how do we go about letting Vestiaire know that they should at least CHECK SIZES before shipping items out? Thankfully, I can do with thicker socks but this is just not acceptable if the sizing is way too off for the buyer.

Any suggestions?

I am glad they fit. I write VC all the time complaining about stuff but it does not seem to work. I have a high ranking there and I have sold quite a few things hence they have made a lot of money from my sales since they charge around 33% of the listed price. One would think that they would at least address most of my consernes but they only do it randomly.

As we have seen in this thread, and I have seen on VC many times, they do let fake items pas control so not noticing the size seems to be their least grave problem. It is insane.

 

[dukkha]

I just got an alexander wang brenda mini bag from this site. It was my very first order from vestiairecollective. http://www.vestiairecollective.de/d...r-wang/handtasche-leder-schwarz-1233064.shtml Seems authentic and fine for me (like new), but I'm not 100% sure and will post pics in the alexander wang thread anyway. I'm from germany and the item was shipped from france. Everything went really fast und smooth.

BUT. I'm pissed because on the pics of the item, there was the original packaging. When I pay 300€ and 16€ for shipping, I expect to get exactly what I see on the pics. The bag did NOT come with the packaging as seen on the pics (but with tag as shown), instead it came in a absolutely small noname plastic bag and a very small packaging. I'm not sure if this is the fault of the seller or vestiaire collective. Disappointing.
I know it's not that important but this is not what I bought and was looking forward for. I expected to get exactly what i can see on the pics. When I'm searching the FAQs, it only says I could resell the bag when I'm not happy. I'm happy with the bag, but it was not as described with packaging like in the pics. It was NOT described that the bag will arrive without the packaging. I'm a bit upset.

Any help? Opinions?
How can I contact the seller? I'm sorry, but I really can't finde a message button, only comments. How can I contact vestiaire collective via mail?
Thanks!

 

[lovely64]

I just got an alexander wang brenda mini bag from this site. It was my very first order from vestiairecollective. http://www.vestiairecollective.de/d...r-wang/handtasche-leder-schwarz-1233064.shtml Seems authentic and fine for me (like new), but I'm not 100% sure and will post pics in the alexander wang thread anyway. I'm from germany and the item was shipped from france. Everything went really fast und smooth.

BUT. I'm pissed because on the pics of the item, there was the original packaging. When I pay 300€ and 16€ for shipping, I expect to get exactly what I see on the pics. The bag did NOT come with the packaging as seen on the pics (but with tag as shown), instead it came in a absolutely small noname plastic bag and a very small packaging. I'm not sure if this is the fault of the seller or vestiaire collective. Disappointing.
I know it's not that important but this is not what I bought and was looking forward for. I expected to get exactly what i can see on the pics. When I'm searching the FAQs, it only says I could resell the bag when I'm not happy. I'm happy with the bag, but it was not as described with packaging like in the pics. It was NOT described that the bag will arrive without the packaging. I'm a bit upset.

Any help? Opinions?
How can I contact the seller? I'm sorry, but I really can't finde a message button, only comments. How can I contact vestiaire collective via mail?
Thanks!

This happens often and it seems as if vc are the ones to blame when repackaging the item. I once bought a bag and the seller and I agreed that she ship it in an hermes box and dustbag. When it arrived it was showed inside the vc plastic bag and a brown box. I was furious and wrote them demanding the packaging we had agreed upon. They oblidged and sent the box and dust bag to me. They package things very poorly and do not make sure the item is secured i side the box. With some items it is importand they do not move around inside the box.

I sell there too and I take great care when packaging my items but I do not think they do the same when forwarding them to my buyers.

You can only contact the seller by posting on the item. There is no other way. Good luck.

Contact vc support via email and demand the box shown in the picture.

 

[hanzi]

Hi Ladies,

I have had a couple of unpleasant encounters with VC. I'm a seller and I haven't bought anything "yet" (and judging from tpf, I won't ever do so).
Firstly, their costumer service... I don't even know where to begin! They never ever ever ever responded to any of my inquiries via e-mail. Ever! When I phone them, nobody picks up the phone, sometimes they apparently just hang up on me. Sometimes, the number is unavailable (even if I hit redial, so this is really weird)
Luckily, I read on tpf that they do however respond on fb, so once I contacted them via pm, they finally followed up on my requests
Once, the buyer opted out of a purchase and the item in question remained 'lost' for a couple of weeks. Only after the item has been re-listed and sold again, shipped etc., did they send me an e-mail about how it's with them and how I could have it send back to me, if I didn't want to resell?!?!
Also, I have that online portemonnaie. It says in their terms&conditions that they will transfer the money to the portemonnaie within 24 hrs after an item has been shipped. Again, only after I hassled VC for days, they transferred the money. That's just so unprofessional!
On another occasion, they just sent back an item, basically declining it. My hubby works in the fashion industry and he encouraged me to follow up on that since he says, the item wasn't faulty or anything whatsoever. Unfortunately, VC didn't tell me, why they sent it back, so it's back to wasting space in my wardrobe and I feel slightly embarrassed and humiliated... Honestly, at this point I can't even be bothered to follow up on that. As long as they don't charge me for the postal service, VC isn't really worth my time and effort.
Has anyone of you left VC and is happy somewhere else? I've started uploading my items on different websites now but they seem to be quite slow...

Have a lovely day, everyone! :kiss:

 

[dukkha]

This happens often and it seems as if vc are the ones to blame when repackaging the item. I once bought a bag and the seller and I agreed that she ship it in an hermes box and dustbag. When it arrived it was showed inside the vc plastic bag and a brown box. I was furious and wrote them demanding the packaging we had agreed upon. They oblidged and sent the box and dust bag to me. They package things very poorly and do not make sure the item is secured i side the box. With some items it is importand they do not move around inside the box.

I sell there too and I take great care when packaging my items but I do not think they do the same when forwarding them to my buyers.

You can only contact the seller by posting on the item. There is no other way. Good luck.

Contact vc support via email and demand the box shown in the picture.

thank you very much for your comment. this is helping. so you really had the same experience - it's so stupid! There's absolutey no point to leave the original packaging when it's gladly exist. I'm really upset. "glad" to hear you got your packaging sent after - I'm worried they might disposed my original packaging already .

I'll contact the seller via comment, thanks.

Could you please write the emailaddress of the support? I'm sorry, I can't find it on the website and google...

@hanzi, contact via facebook, oh this is also a good idea, thanks! I'm sorry for your unpleasant experiences :/.

 

[lovely64]

thank you very much for your comment. this is helping. so you really had the same experience - it's so stupid! There's absolutey no point to leave the original packaging when it's gladly exist. I'm really upset. "glad" to hear you got your packaging sent after - I'm worried they might disposed my original packaging already .

I'll contact the seller via comment, thanks.

Could you please write the emailaddress of the support? I'm sorry, I can't find it on the website and google...

@hanzi, contact via facebook, oh this is also a good idea, thanks! I'm sorry for your unpleasant experiences :/.

You are most welcome. Email [email protected]

Be sure to include the item number and maybe ask the seller first if she sent the box.

 

[lovely64]

Hi Ladies,

I have had a couple of unpleasant encounters with VC. I'm a seller and I haven't bought anything "yet" (and judging from tpf, I won't ever do so).
Firstly, their costumer service... I don't even know where to begin! They never ever ever ever responded to any of my inquiries via e-mail. Ever! When I phone them, nobody picks up the phone, sometimes they apparently just hang up on me. Sometimes, the number is unavailable (even if I hit redial, so this is really weird)
Luckily, I read on tpf that they do however respond on fb, so once I contacted them via pm, they finally followed up on my requests
Once, the buyer opted out of a purchase and the item in question remained 'lost' for a couple of weeks. Only after the item has been re-listed and sold again, shipped etc., did they send me an e-mail about how it's with them and how I could have it send back to me, if I didn't want to resell?!?!
Also, I have that online portemonnaie. It says in their terms&conditions that they will transfer the money to the portemonnaie within 24 hrs after an item has been shipped. Again, only after I hassled VC for days, they transferred the money. That's just so unprofessional!
On another occasion, they just sent back an item, basically declining it. My hubby works in the fashion industry and he encouraged me to follow up on that since he says, the item wasn't faulty or anything whatsoever. Unfortunately, VC didn't tell me, why they sent it back, so it's back to wasting space in my wardrobe and I feel slightly embarrassed and humiliated... Honestly, at this point I can't even be bothered to follow up on that. As long as they don't charge me for the postal service, VC isn't really worth my time and effort.
Has anyone of you left VC and is happy somewhere else? I've started uploading my items on different websites now but they seem to be quite slow...

Have a lovely day, everyone! :kiss:

I am sorry for your horrible experience. Once they owed me €4600 for two months since they apparently did something wrong making the transfer to my account not go through! I was livid! Almost all my items are brand new so I have not experienced any trouble with refused sales etc.

Are you a premium member? I am and I eventually get replies to most of my emails but not always and it can take days.

I need to look into the portemonnaie, I have not heard of that.

 

[GemsBerry]

Hi Ladies,

Has anyone of you left VC and is happy somewhere else? I've started uploading my items on different websites now but they seem to be quite slow...

Have a lovely day, everyone! :kiss:

Hi, for selling I'm trying Yoogi's closet (to consign with them) and Tradesy (they charge only 9% commission and additional 3% if you decide to cash it).

 

[lovely64]

Hi, for selling I'm trying Yoogi's closet (to consign with them) and Tradesy (they charge only 9% commission and additional 3% if you decide to cash it).

I assume you are in the US? VC is based in France.

In europe there are not many good consignment stores I think. Shipping to the US on a regular basis if you sell luxury items might be too expensive and also problematic re insurance, custom fees etc.

 

[GemsBerry]

I assume you are in the US? VC is based in France.

In europe there are not many good consignment stores I think. Shipping to the US on a regular basis if you sell luxury items might be too expensive and also problematic re insurance, custom fees etc.

Yes, I'm in US. VC now opened office in New York, these two may expand to Europe as well.

 

[soleilbrun]

how does one cancel the payment if after 30 days, one has not received the paid for goods? Do I do it through paypal or VC?

I have yet to receive the item, is it possible to get the bag authenticated just by sending a link of the closed auction to authenticate4u? If it turned out to be fake, can I work from there with paypal to get my money back?

If the seller has not shipped the item to VC after 30 days, VC will cancel the transaction and return your money. If they have the item and are preparing to ship or have shipped and you open a paypal case for it, you may lose. When you open a case, they just have to provide a tracking number for the item and paypal will either wait for the item to show as delivered or rule in their favor. Which case is it for you?

Authenticate4U may be able to help you out via the link but only if the photos are adequate. Most listings on VC have inadequate pics or lack the necessary ones for authentication. You may have to upload your photos for a4u if/when you get the item.

 

[grazia]

Apparently VC contacted the seller and the seller said that the item is no longer available. So, VC has refunded me my money. I'm just waiting for it to appear in my account.

My question is why was the bag still on sale on VC, if the seller had already sold it..so weird. I smell something fishy. But I'm glad I will be getting my money back. I'm just going to go to the designer stores for my next purchases. The funny thing is I actually have the money, but I was just being tight and wanted it cheaper. But, it was not worth all the tension IMO. VC gave me a 15pound voucher which needless to say I won't be using.

 

[lovely64]

Yes, I'm in US. VC now opened office in New York, these two may expand to Europe as well.

Great! Yes, I know vc has opened in nyc recently.

 

[dukkha]

You are most welcome. Email [email protected]

Be sure to include the item number and maybe ask the seller first if she sent the box.

So the seller confirmed to me that she sent the bag WITH original packaging, like described, to VC. Like you said, it's clearly the fault of VC. I wrote 2 emails and 2 facebook messages to VC - no reply. On facebook, they even didn't read my message. Should I open a claim in paypal?