Just as I thought! Give it a few more days and keep messaging them. Refer them to the comments on the item if the seller posted she sent it with box etc. Include the item number in the email. Good luck!
Vestiaire Collective experiences?
- Thread starter Kopisusu
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Just as I thought! Give it a few more days and keep messaging them. Refer them to the comments on the item if the seller posted she sent it with box etc. Include the item number in the email. Good luck!
I was looking at new comments on this and seller stated "The Birkin is genuine, as is the Chanel. I think if both the clients and the website seems to confirm it authenticity, it is hardly up to you to say otherwise...". Both clients, seriously?!!
The birkin is fake. No doubt about it. The person who bought it posted earlier in this thread and I can tell you that it is fake. The seller has not posted on the birkin saying it is authentic and it is 100% fake.
Exactly, sadly VC doesn't ban this kind of sellers and they keep posting about their "authentic" items.
So, vestiaire collective finally answered my mails after 7 days(!). I also wrote them via facebook and even via facebook comments on their site, but they only deleted my comments, no reaction else. So rude.
And guess what? They informed me now that they searched for my packaging, but "it's lost". "They can't find it anymore". I'm so angry and disappointed
. No wonder when they react after 7 days, 10 days after shipping! And even better: They only offer a return (so funny, so the seller can't sell the bag for the same price again because the packaging is now gone) or a 20 coupon FOR MY NEXT ORDER. No other options! I really can't believe it, it's a joke. This was just my first order and it went totally wrong, why should I do a next order?! And it's ridicoulos, because for a next order I have to spent my money again!
I already answered them that I do not accept these two offers, especially not the second one, but they answered again with almost the same message that they only offer return or 20 coupon for my next order.
Should I inform paypal now? What happened to you guys in this case?
I'm so disappointed
. The bag is beautiful, i want to keep it, but I paid for a bag with original packaging.I really have no words for this site. It looks so professionel and nice but it's all fake. Problem is we have no comparable site in this dimension in europe :/.
So, vestiaire collective finally answered my mails after 7 days(!). I also wrote them via facebook and even via facebook comments on their site, but they only deleted my comments, no reaction else. So rude.
And guess what? They informed me now that they searched for my packaging, but "it's lost". "They can't find it anymore". I'm so angry and disappointed
And even better: They only offer a return (so funny, so the seller can't sell the bag for the same price again because the packaging is now gone) or a 20 coupon FOR MY NEXT ORDER. No other options! I really can't believe it, it's a joke. This was just my first order and it went totally wrong, why should I do a next order?! And it's ridicoulos, because for a next order I have to spent my money again!
I already answered them that I do not accept these two offers, especially not the second one, but they answered again with almost the same message that they only offer return or 20 coupon for my next order.
Should I inform paypal now? What happened to you guys in this case?
I'm so disappointed
I really have no words for this site. It looks so professionel and nice but it's all fake. Problem is we have no comparable site in this dimension in europe :/.
You can try your luck with paypal amd ask for a partial refund. VC is usually very bad at responding to paypal and you may win by default or maybe not. It just really depends on how much the packaging is worth to you.
Thanks. Yes, they are, it seems. I opened paypal claim 4 days ago - no reaction yet. Think I will ask paypal for final buyer protection, a partial refund, in a few days. I hope they will help.
I now read the whole thread and I must say, I'm quite shocked about your experiences. So many fakes out there and rude or nonexistent customer service. I also read about a couple of other buyers who did'nt get packaging as described.
I will definetly delete my VC-account when I got my partial refund. I'm really sorry for honest sellers on VC, but this company seems like a nightmare.
Ha - VC now reacted to the paypal claim. Of course the refused partial refund and wrote the same **** again. Really funny is , the same customer service person now wrote me via email that i "should offtake the paypal claim as I received the articel". This is a joke? And threat? It's exactly the problem, I did NOT receive all articels I bought.
You should have opened an item not as described. I think asking for a partial is fruitless. Either keep it or ask for a full refund. Good luck!
My paypal claim is "item not as described". I want to keep the bag, i don't want to return it, so i thought it's fine to ask for a partial refund, full refund wouldn't be fair. Bag is fine, but I don't want to pay so much money when the bag is not complete and not as described...In the past I got partial refunds from paypal in a different case so I hope the best (luckily not VC). But yes, I'm not sure....:/
I meant return it for a full refund, not keep the bag and get your money back. I have no idea how the lack of correct packaging is viewed by PP though. I would assume it does not qualify for a partial and unless the seller wrote in the description it would come with the box I dont think they will consider it. I don't know of course.
I ordered a Isabel Marant Pants which were supposed to be in great condition (the photos looked fine). Finally got it today, and it is a worn out beat-up piece of crap. Colors are all faded and it has a really really bad cigarette stench. It is too disgusting to even try it on and the moment I touched it, my hands started smelling like the pants. Yuck.. Unfortunately, I paid by credit card and I won't be able to open a claim through paypal. Has people tried putting things back up for sale? If you do, do you not get your money until the item sells?
Contact your cc company and explain the situation and see if they can help you out in this. I am sorry but not shocked this happened to you. I guess VC does not consider stench as non conform. I mentioned in another thread that after such situations, you become the creepy buyer who asks all kinds of weird questions.
*does it stink?
*does it have armpit stains?
*is the crotch area clean?
*has it been eaten by mites?
*did someone die in it?
Contact VC and let them know it stinks to high hell and you want to return it. Good luck