Vestiaire Collective experiences?

[Scandibabe]

Oh so nice!!!
Congratulations

Thank you, dear!

 

[lovely64]

I recently bought an hermes CDC from them and received it two days ago. According to the seller it was hardly worn and it also passed quality control. I paid €899 for it and it is very used with a defect metal pin that may break any minute. Very very annoying. I only pay with paypal when buying from them since there is protection then. I have opened a case with paypal, not escalated, and VC told me to return it which I did yesterday. Their terms say that they only accept returns with their tags still in but in order to see the damaged metal pin I had to cut the tags since they were attached to it while the bracelet was closed. It was not very visible since it was closed. If they dont accept this return I will have to do a chargeback, which will be my first ever, although I think they will agree with me. Here is a pic, the metal thing should be standing straight, when leaning like this it has to have endured some major violation. It is not possible otherwise. I have many CDCs and none of mine are like this, I even have a vintage CDC in mint condition compared to this one. The whole CDC is very very floppy and shows that it has been heavily used.

My advice: ALWAYS pay with paypal (not just with your CC) when buying from Vestiairecollectives!!!

 

[Scandibabe]

I recently bought an hermes CDC from them and received it two days ago. According to the seller it was hardly worn and it also passed quality control. I paid €899 for it and it is very used with a defect metal pin that may break any minute. Very very annoying. I only pay with paypal when buying from them since there is protection then. I have opened a case with paypal, not escalated, and VC told me to return it which I did yesterday. Their terms say that they only accept returns with their tags still in but in order to see the damaged metal pin I had to cut the tags since they were attached to it while the bracelet was closed. It was not very visible since it was closed. If they dont accept this return I will have to do a chargeback, which will be my first ever, although I think they will agree with me. Here is a pic, the metal thing should be standing straight, when leaning like this it has to have endured some major violation. It is not possible otherwise. I have many CDCs and none of mine are like this, I even have a vintage CDC in mint condition compared to this one. The whole CDC is very very floppy and shows that it has been heavily used.

My advice: ALWAYS pay with paypal (not just with your CC) when buying from Vestiairecollectives!!!

View attachment 2667376

OMG, I'm so sorry that this happened to you! I hope you'll get your money back. I have the same etoupe CDC, and I use it a lot, but my CDC doesn't look like that at all. The last owner must have been very uncarefull, maybe even water damaged the cuff. I cross my fingers for your case!

 

[lovely64]

OMG, I'm so sorry that this happened to you! I hope you'll get your money back. I have the same etoupe CDC, and I use it a lot, but my CDC doesn't look like that at all. The last owner must have been very uncarefull, maybe even water damaged the cuff. I cross my fingers for your case!

Thank you! I am pretty certain I will get my money back. They agreed to the return and I have sent it. Any problems I will just escalate the claim and let PP give me my money back.

I have about 10 CDCs and none of them is this badly damaged. It is beyond me how the seller could say it had hardly been used!! It's a disgrace!

 

[Tatiana007]

Hi guys!

I received my Bal today from VC (my first purchase) and I'm kinda disappointed.. Although the bag is in fairly good condition, the colour has NOTHING to do with how it was pictured. The seller did say the colour was "a little bit darker" but in my opinion the bag looks totally different. Even photographing it with flash can't produce such a rich blue, maybe the pictures were enhanced or something.. And of course the quality control marked it as "as described". The first one is how it was pictured (and it had 3 more pictures which showed exactly the same colour) and the second one is my own picture in natural light. What would you suggest I do? I don't want to send it back and resell it because it wasn't my fault and I don't want to waste money I payed for customs (100$), shipping and so on. Should I report it to paypal?

Wish I had seen this forum sooner

totally different color!! they are so dishonest that they'll type over and over that the color was correctly indicated..i had the same.. bought a ''fuchsia'' color bag (bright pink ) when it arrived it was a dirty burgundy or smth..it took me moths to get a refund from those imbeciles

 

[tslsusi]

Wow I'm really glad I found this forum. I'm new to VC and was told a pair of my shoes sold but I am hesitant now with everyone saying to get paid its very slow. Don't know if I want to sell on there let alone buy...

 

[lovely64]

Wow I'm really glad I found this forum. I'm new to VC and was told a pair of my shoes sold but I am hesitant now with everyone saying to get paid its very slow. Don't know if I want to sell on there let alone buy...

Well, they will pay you but they often make mistakes. I had to wait almost two months to get paid over €4600 and it is not easy to contact them either. Most of them speak only French. My last purchase was a CDC bracelet supposedly hardly worn in very good condition. It was abused and the metal closure almost broken. Shame on the quality control. I am currently fighting to get my €899 back and it has shipped back to them but they take forever. I also opened a paypal case not as described and I will not hesitate to go via my bank to have the payment reversed should there be any problems.

I feel that if they do not shape up their customer service and quality control then more and more people will hesitate to buy from them, and sell too. They charge 30% in fees which is on the higher side IMO considering it is quite time consuming buying and selling from them.

Here are some pictures. The metal peg should stand straight but this is bent to the point of breakage.

 

[paradisey]

Is this company really existed??
I have made an order 3 working days ago about $2000.
And I have tried to contact them thru facebook and email but no one gives me ANY response!
I want to know the approximate arrival time of my order because I have to move to other country in the next few weeks!
Is this company still existed?!!

 

[Amsterdam]

Is this company really existed??

I have made an order 3 working days ago about $2000.

And I have tried to contact them thru facebook and email but no one gives me ANY response!

I want to know the approximate arrival time of my order because I have to move to other country in the next few weeks!

Is this company still existed?!!

The seller has 3 weeks to ship the items to VC before the order is canceled, so they can't provide you with info about the exact date of delivery.

They also take very long to respond to emails, best just ask your seller directly when (s)he will ship your item to VC.

I hope it all works out and you'll receive your item soon.
I sell and buy on VC since 2011 and even though they have a lot of issues you can still find some good stuff on VC.

 

[lovely64]

I recently bought an hermes CDC from them and received it two days ago. According to the seller it was hardly worn and it also passed quality control. I paid €899 for it and it is very used with a defect metal pin that may break any minute. Very very annoying. I only pay with paypal when buying from them since there is protection then. I have opened a case with paypal, not escalated, and VC told me to return it which I did yesterday. Their terms say that they only accept returns with their tags still in but in order to see the damaged metal pin I had to cut the tags since they were attached to it while the bracelet was closed. It was not very visible since it was closed. If they dont accept this return I will have to do a chargeback, which will be my first ever, although I think they will agree with me. Here is a pic, the metal thing should be standing straight, when leaning like this it has to have endured some major violation. It is not possible otherwise. I have many CDCs and none of mine are like this, I even have a vintage CDC in mint condition compared to this one. The whole CDC is very very floppy and shows that it has been heavily used.

My advice: ALWAYS pay with paypal (not just with your CC) when buying from Vestiairecollectives!!!

View attachment 2667376

Update: I got my Money back but only after having opened a paypal claim. My advice to those buying from VC is to ALWAYS pay via paypal.

 

[lovely64]

The seller has 3 weeks to ship the items to VC before the order is canceled, so they can't provide you with info about the exact date of delivery.

They also take very long to respond to emails, best just ask your seller directly when (s)he will ship your item to VC.

I hope it all works out and you'll receive your item soon.
I sell and buy on VC since 2011 and even though they have a lot of issues you can still find some good stuff on VC.

I agree with this but buying there is a hit and miss IMO. So many Sellers misrepresent their items and VC quality Control is not thorough enough and letting damaged or fake items pas through their quality Control! I find this VERY disturbing and since my last horrible experience with the damaged 899 euro hermes CDC I am very reluctant to buy anything expensive from them again. I also sell there and my items are superb and most of them have never been used but there are not many Sellers like me there, or that is my perception.

 

[anonserg]

I remember back then it was compulsory for seller to ship item to them for authentication before selling but now they has allowed people (all over the world) to sell and only send for authentication & QC after item is sold. So each item spend less time in their office possibly lead to decline in QC. Also previously they only accept items to sell within France but now accepting seller from most part of the world.

There are still some good items to be found on VC. I would advise to go for reputable seller with proven track records.

 

[lovely64]

I remember back then it was compulsory for seller to ship item to them for authentication before selling but now they has allowed people (all over the world) to sell and only send for authentication & QC after item is sold. So each item spend less time in their office possibly lead to decline in QC. Also previously they only accept items to sell within France but now accepting seller from most part of the world.

There are still some good items to be found on VC. I would advise to go for reputable seller with proven track records.

Agree, check the sellers feedback! They need to improve on so many things and I think they have a hard time keeping up with all the sales since they accept world wide sellers. This leads to mistakes. Lots of mistakes on their part unfortunately.
It is also very hard to contact them which can be extremely frustrating! When you list items sometimes you get very different price suggestions by them. I think it is hit and miss there too! If you are lucky enough to get a knowledgable person looking at your item then the price they suggest will be higher. This process can be very frustrating and many times I have gotten a lower price suggested on my third try than what they suggested on my first try. Talk about confused staff.

 

[water_lily408]

I have bought and sold through Vestiaire, my experiences were not good, their communication is extremely poor and if you call them, you are often left on a looping automated system for at least 25 minutes before anyone answers.

I urge all buyers to use an independent authentication service post-purchase.

They have several fakes on their site and have deemed many fake items authentic and vice versa. They even had a fake Chanel dress in their 'we love' category (Vestiaire's favorites).

They deemed one of my bags fake when it was purchased directly from a Chanel staff sale! Whilst the bag was in their possession, I offered to pay at my own expense for two independent opinions from recognized Chanel authentication services, they ignored all my emails and eventually returned my bag. Needless to say, I ended all my listings and now sell elsewhere.

From what I understand, their authenticators authenticate by comparing pictures from reference books as opposed to having first hand knowledge. I do not trust their so-called Chanel authenticators.

I have a few Herve Leger dresses that do not fit me and a pair of Christian Louboutin that is too small, you know any places that I can sell them with an authentication service like VC in Europe? (I live in The Netherlands).

I really want the buyer to feel safe about the goods with a 3rd-party authentication as I'm a buyer myself most of the time.

I experienced bad communication with VC, things I ordered took 2 months to arrive and a Prada purse is fake :storm: plus their commission (fee for authentication?) on the selling price is 30%, I really don't wanna deal them anymore

 

[rendy_haryono]

Hi All,

Just want to share my experience also with VC. This website is super awesome and amazing on the negative side. I just bought a YSL Bag on July 14th.

- On the 15 July, I sent an email and asking the update progress since every time I checked my account the status is "Awaiting Reception". Because I need to know how long the time estimation for QC process and delivery lead time. They replied my email on the next day (16 July) as per attached file

- Because I feel not satisfied with their answer, I tried to leave a comment to the seller and hoping the seller read and reply it (I sent my comment on 16 July also). Within a minutes, they seller replied my comments and said that the item already sent to VC

- Then, I capture the screen to show the seller's comment and send it back to VC, and hoping they realise that the item already sent to them

- Waiting for 2 days without any update, then I sent another email on 18 July asking about the progress since the seller already sent the items on 16 July, but up until now the status is "Awaiting Reception"

- The silly thing is, they replied my email with the same email on the 16 July (pls check the 2nd photo). It seems, their email only a template and they replied their customer email without even read it at all. I really cant believe it. I also work in the retail industry and I never experienced this kind of customer services before.

- They keep put the responsibility on the seller side with saying "this delay depends on the reactivity of the sellers to send us their item." Even I already mentioned that the item already sent to them on 16 July!!!! COME ON!!! the delay depends on the moron people who are working behind VC!!!!

My feedback is,
1. very poor in communication
2. customer satisfaction is the most un-important thing in their company culture and I think they didn't want to put any effort to give the best customer services

And the most regret which I have is, I just realise that the seller has their own website and Facebook page and we are able to buy it in here. If I can turn back the time, 1000% sure I will not use VC as intermediate party.

They create their own system and SOP, but they cant work with their own SOP, WTF??? Better to work like ebay if you cant handle all of those things...

I think all of them need to be re-trained on how to work and provide good customer services.


/Rendy