Vestiaire Collective experiences?

[cocobuba]

Uff it does not seem like the same bag. Are you sure it is your bag in the seller's pictures? The one you got looks more like Dark Night, which is almost black and could never photograph that way, not with the best light! The other one has a really bright blue color.
Sorry for the dissapointment... Sadly welcome to the club.

It is according to the tag the Blue Roi colour from 2010 (it has a 0 on the end of the tag number) and I have seen faded bags that look pretty similar.. But the colour that showed up really has nothing to do with the true colour, even if it was photographed in a studio with professional light

Thanks lol, most definitely would never buy again at VC!

 

[GemsBerry]

Hi guys!

I received my Bal today from VC (my first purchase) and I'm kinda disappointed.. Although the bag is in fairly good condition, the colour has NOTHING to do with how it was pictured. The seller did say the colour was "a little bit darker" but in my opinion the bag looks totally different. Even photographing it with flash can't produce such a rich blue, maybe the pictures were enhanced or something.. And of course the quality control marked it as "as described". The first one is how it was pictured (and it had 3 more pictures which showed exactly the same colour) and the second one is my own picture in natural light. What would you suggest I do? I don't want to send it back and resell it because it wasn't my fault and I don't want to waste money I payed for customs (100$), shipping and so on. Should I report it to paypal?

Wish I had seen this forum sooner

Yes, just send PayPal these two pictures.
I saw few listings on VC where each picture of the same bag shows different color (like blue, brown and gray). it looks like they use some software to edit images.

Any input from VC sellers on this issue? how did you upload pictures and were they modified in the listing?

 

[baberella]

I have recently purchased from this website. From the responses of others, I do believe that there is no quality control done with my purchase. I received an email from them that they will do a quality control once the item is received from the seller. Four days later, I already have a DHL notice at my door. WTF?! So, I picked it up today. The Chanel brooch that I bought is in a small bag (no box) with some tags that it was inspected and authenticated. I googled some pics online and found a similar brooch from Etsy and a blog regarding fake vs original. I am really disappointed as I have paid almost $400 plus custom fee. Now I feel like a fool wearing this brooch in public.

 

[ashopaholicgirl]

Does anyone know how many days that Vestiaire takes time to check the item once it arrives their office? I have been waiting for 1 week now and they still say that the item is undergoing to quality control but not even send out yet.

 

[Scandibabe]

That's weerd. In my case it took like 6 hours. I've got the Message about they received the item in the morning and already in the afternoon the sent me an email that the order was dispatched. Still waiting for the parcel though. They are using collissimo services (french usual postage), and it takes ages to come to Norway...

 

[ashopaholicgirl]

That's weerd. In my case it took like 6 hours. I've got the Message about they received the item in the morning and already in the afternoon the sent me an email that the order was dispatched. Still waiting for the parcel though. They are using collissimo services (french usual postage), and it takes ages to come to Norway...

I'm getting tired with their services. They work very slow and it seems they don't care much about buyer but only the seller. When I sell, I got the money quickly after they checked the item but now I buy it, it takes forever. I ordered 2 Hermes bags, one I have to wait for 3 weeks because the seller sent out 1 week after it's sold and once it arrived, the bag was not compliant to the description and Vestiaire offered me the discount and I had to wait for the seller to respond and again 1 week waiting and no sign of the seller to accept or deny and Vestiaire did nothing!!! I decided to cancel the order and they said they would give me the money back. Suddenly the same day, they sent an email saying that they would send the bag to me. I had to contact them again and they said they would get back to me today and ofcourse nothing! Now it's 3 weeks and no bag. I think I will call them one last time and if they can't give me the bag or money right away. I will contact my credit card company. This takes forever and it seems I will never get anything back!

Another horror story about selling in Vestiaire, I think I should warn you all. Vestiaire has some kind of 'technical problem'. When you sell stuff in the selling page, you will see how much you should get after commission. Once you put it in Vestiaire, you will get an email to confirm your selling product, they will show you again how much you would get after commission and the amount is not correct and will be less than you see from the selling page. I have this problem and it is still not solved yet. I got the money €30 less. I have been emailing and calling for the whole week before they finally email me that they will give me the difference back and they confirm that their website has technical problem. I am still waiting for the money though.

I just put another item for sell and it happens again €50 less. You all need to check the amount in selling page and the email when they say that they accept your item for sell and how much you should get as well as the items that already sold. There is something weird going on here.

After all these buying and selling solve, I think I will not buy or sell this website anymore. So many things go wrong and they are still not solved until now.

 

[ashopaholicgirl]

lost on the premises??...what a load of BS!
i honestly am abhorred and shocked no one has closed their ''company'' yet...

ladies, please send me your stories, I have already collected 7, i think once i have at least 10, i will send a lengthy email to all magazines i can think of, it should be printed in a well known mag for everyone to know what a sham is being operated by the name of VC!
[email protected]

I just post my story. If you need more,let me know.

 

[Scandibabe]

It's just horrible! Are they really allowed to treat the customers like that?

 

[baberella]

Does anyone know how many days that Vestiaire takes time to check the item once it arrives their office? I have been waiting for 1 week now and they still say that the item is undergoing to quality control but not even send out yet.

That's weird cause when they sent me an email that they will inform me that the item will be shipped after the quality control, 4 days later I already received a notice from DHL which I think they didn't do any quality control at all. From France to Canada only took them 4 days to shipped??

 

[CathMc]

Wow - I wish I'd read through this thread before I bought anything from VC. It seems like so many people have had appalling experiences. But the site was recommended in a magazine - maybe Elle, not sure.

I have ordered a Burberry trench, Bvulgari bracelet and Prada sunglasses but I'm now wondering if the money saved is going to be worth the hassle. Will post on this thread when I receive them.

 

[lovely64]

lost on the premises??...what a load of BS!
i honestly am abhorred and shocked no one has closed their ''company'' yet...

ladies, please send me your stories, I have already collected 7, i think once i have at least 10, i will send a lengthy email to all magazines i can think of, it should be printed in a well known mag for everyone to know what a sham is being operated by the name of VC!
[email protected]

They lost two items of mine and I was the seller. One cashmere shawl from LV and an hermes iphonecover in leather, retail value close to 1K. They actually paid me the amount I was due. They would then have had to refund the buyers of my items too.

I see many fake hermes items there too and I know their quality control team are not up to par, unfortunately. The 30% commission they charge when you sell with them does not reflect the service you get in most cases. I was lucky and for that I am grateful.

 

[Scandibabe]

Well, I guess I was lucky with an honest seller! My Bal work has just arrived and I am rather happy with her. I will anyway close my account with Vestiaire, I don't want to risk any bad experiences... Thank you everyone for supporting me during my wait, here is a modeling pic

 

[ashopaholicgirl]

Wow - I wish I'd read through this thread before I bought anything from VC. It seems like so many people have had appalling experiences. But the site was recommended in a magazine - maybe Elle, not sure.

I have ordered a Burberry trench, Bvulgari bracelet and Prada sunglasses but I'm now wondering if the money saved is going to be worth the hassle. Will post on this thread when I receive them.

How long have you waited for your items since they were sent to VC?

 

[ashopaholicgirl]

Well, I guess I was lucky with an honest seller! My Bal work has just arrived and I am rather happy with her. I will anyway close my account with Vestiaire, I don't want to risk any bad experiences... Thank you everyone for supporting me during my wait, here is a modeling pic View attachment 2647198

Lucky for you. You look great with the bag. Tempting! They just sent my first order today after 3 weeks and a half waiting. Ofcourse I have to call them many times. Still waiting for my second order 1 week now and still have the problem with 2 sales which they still didn't give me the correct amount after commission yet. After all of problem solve, I will close my account also.

 

[Scandibabe]

Lucky for you. You look great with the bag. Tempting! They just sent my first order today after 3 weeks and a half waiting. Ofcourse I have to call them many times. Still waiting for my second order 1 week now and still have the problem with 2 sales which they still didn't give me the correct amount after commission yet. After all of problem solve, I will close my account also.

I will cross fingers for you!!! It's just a nightmare to wait, I know. I hope you will be happy with your purchase!