Vestiaire Collective experiences?

[Leopardon]

Guys.. the only way to get their attention is through twitter... NOT DM but twitter..i tweet their fakes all the time...i know its not easy but at least that way you get their attention. Please i URGE you to use twitter as its its bad publicity that they cannot afford to have.. GO PUBLIC...GO TWITTER!

This is a great idea!

 

[Leopardon]

Ok this is strange but I just checked my profile. I don't recall signing up for PREMIUM membership. Anyone got this on their profile? Or is this just one of their marketing tactics?

Me too!!!! I hope they are not charging us for this??

 

[Amsterdam]

Hey Hope someone here can help me out. I've sold a few items on the site and sent them to VC through the prepaid postal voucher from fedex (Items were sent from Denmark). This morning I received an invoice from Fedex for approx. 200 euros.. I had the understanding that when VC provided a prepaid shipping label, it would be free for me to ship it to them??

I'm sorry to hear this, it happened to me too, Fedex billed me for €376!!
I contacted VC and told me they would contact Fedex to resolve this issue, but
I haven't heard back from them yet. I hope it works out for the best.

 

[EmilyAnne]

Hooray!
Paypal settled the dispute in my favor!
I am going to get a full refund.
I encourage any of you who are considering a purchase from Vestiaire Collective to purchase through paypal or use a credit card that will protect you in the event that you receive a fake item or, as in my case, you receive an item that was misrepresented by the seller.

 

[kjbags]

Hooray!
Paypal settled the dispute in my favor!
I am going to get a full refund.
I encourage any of you who are considering a purchase from Vestiaire Collective to purchase through paypal or use a credit card that will protect you in the event that you receive a fake item or, as in my case, you receive an item that was misrepresented by the seller.

Congrats! So Paypal asked you to return for a refund I guess?
I wonder if VC will eventually relist the bag under their VDC+ account, I have a feeling they will...

 

[EmilyAnne]

Well, that is the strangest thing, kjbags.
VC has not asked for me to return the bag. I would of course return it, but they would have to pay for all shipping and customs. I am not sure they think it is worth it. I can't imagine that anyone on earth would carry such a messed up bag. It could maybe be sold for a hundred dollars to a person who is interested in having it professionally dyed. They'd end up with a very unoriginal Givenchy Antigona for a few hundred dollars.

I wonder how the person who sold it will be dealt with.
I assume VC will try to get their money back from them, but since the bag made it through their "quality control," will the seller really have to?
And the seller won't be getting the bag back in return, so how could VC take the money without returning the bag?
This is just such a strange way to run a company.

 

[CharlieCentral]

I have previously bought a YSL Belle De Jour clutch from Vestiare Collective and was pleased with it..

However, I bought a vintage chanel bag via the sit at the end of February for approx. £600. It had been through so supposed vigorous checks to make sure it is genuine - sadly, for a number of reasons when it arrived I was 100% convinced that it was fake for approx 10 reasons, including the no serial number, the inside saying Made in France, but another label saying Italy, large areas of the leather being 'baggy', the seller including a brand new paper Chanel bag shopping bag (How was this obtained if the bag was vintage?), and the Chanel logo on the side was not one consistent size (C's were skinny at the top and chunky in the middle).

I contacted the website straight away and they agreed to pay for the return, and stated they would look at it again and IF they agreed it was fake I could have a refund, if they thought it was genuine my options would be having it posted back to me or they would resell it and charge me a commission (approx 40 euro i think). As I genuinely believe the item is fake, I do not want it back and feel it would be immoral to resell it to someone else.

The website confirmed that they received the bag on 31.03.14 - today is 19.04.14 and I have heard nothing from them since! I have emailed them, and had no response. I have also telephoned them twice (the last time they said they had no record of my complaint) – they said they would call or email me back within the day with an update – this never happened.
Given that they have about £600 of my money I will now be seeking legal action.
I would not recommend this website, and I will never buy from them again.

 

[jp23]

"Is the paypal protection active also for purchase in VC?"

Yes it is, Piupa.

I have had to file a dispute with Paypal over my purchase from Vestiaire Collective.
It takes up to 30 days for them to make a decision.
In your case, I believe Paypal will accept the word of authenticate4u.
But, like I said, it could take up to 30 days.
Of course, after receiving news that you have filed a dispute, Vestiaire can contact you at any time and offer a refund. They could end the whole dispute, but it seems they are choosing to drag it out.

In my case, the issue is not about authenticity but rather the awful condition of the bag.
The seller actually lied on the posting. I have had to send photographs of the item showing the horrible amount of fading as well as photographs showing some kind of polish that was applied to the bag to try to hide the fading.
I also sent them screenshots of the posting in which the seller claimed that there was absolutely no fading. I have heard that VC will remove incriminating posts, so I took the screenshots just in case.

Really, I do not understand why my refund was not immediately granted by VC.
If they had agreed to a refund, I would have probably remained a customer. But they have lost me, a person who buys high end bags about once a month.
It seems their problem should be with a dishonest seller rather than an honest buyer.
I suppose it is because offering a refund would be like admitting that their "quality control" is a joke.

Same here VC dragged it out PayPal refunded me they didn't :X

 

[2gr8]

Hi! I've been reading through this thread and I'm very sorry about all these bad experiences people here have experienced. I've been very shocked to read about VC's attitude and lack of customer service.

I have been eyeing on one LV bag on the site. It looks authentic to me but how can one be sure... Some fakes can be really professionally manufactured too. A while ago I noticed one 'trusted profile seller' trying to sell one obviously fake LV bag. Luckily that ad has been removed and that bag isn't found on the site anymore.

I don't own any Chanel bags and I'm not any expert in them by no means. I just noticed one Chanel bag that they sell under their own VDC account (it has been returned by a customer). VDC admits that this particular bag has no hologram and they actually say that most of the Chanel bag from private sales have no hologram. How odd is that?

After all I still can't completely get that LV bag out of my mind... Could it be that LV fakes are easier to spot (even by VC's 'professionals') and they are just not that familiar with some other luxury brands?

 

[Neniel]

I have looked at lots of bags on the side and I'm shocked at how many fakes I've seen. I have looked especially chanel bags lately. Many were fake and you could easily see it in the photos.

For example, this bag:
http://www.vestiairecollective.de/damen-taschen/handtaschen/chanel/salmon-coral-chanel-double-flap-bag-997699.shtml

I can not trust this site at all. I rather have the feeling that they look the other way for their own profit. No one who works daily with designer stuff is overlooked those of obvious fakes.

 

[hollyspringskim]

I received a pair of Christian Louboutin shoes from them today.. They were authentic; but shipped bare bones without the sleepers or box the seller stated she had... I was not pleased to say the least.... I contacted their NYC office. I will give them a chance to remedy the situation before I pass judgement. as for the bags... I don't think it fair to make blanket accusations about authenticity unless you have the credentials and experience to make those kinds of judgements. This company is no different from Ebay or Bonanza. There are always going to be sellers who fudge descriptions or downright lie and buyers who think that you can get the real deal for bargain basement prices....

I truly believe the best course when buying in this site is to stick with stores that sell there..as opposed to individual sellers.

 

[2gr8]

I received a pair of Christian Louboutin shoes from them today.. They were authentic; but shipped bare bones without the sleepers or box the seller stated she had... I was not pleased to say the least.... I contacted their NYC office. I will give them a chance to remedy the situation before I pass judgement. as for the bags... I don't think it fair to make blanket accusations about authenticity unless you have the credentials and experience to make those kinds of judgements. This company is no different from Ebay or Bonanza. There are always going to be sellers who fudge descriptions or downright lie and buyers who think that you can get the real deal for bargain basement prices....

I truly believe the best course when buying in this site is to stick with stores that sell there..as opposed to individual sellers.

Thanks for Your opinion. Is there a way to search items that are sold by stores?

Another point is that people are always more willing to share their negative experiences than positive ones. Still, the amount of these negative reviews is quite shocking and they all tell very similar story about VC.

Some fake bags can be very expensive on the site, too.

 

[EmilyAnne]

Hollyspringskim-
"This company is no different from eBay or Bonanza. There are always going to be sellers who fudge descriptions or downright lie and buyers who think that you can get the real deal for bargain basement prices...."


I understand what you are saying, but a company like Vestiare's entire reason for existing is to protect the buyers and sellers of luxury goods in ways that ebay can not. Vestiare is supposed to provide the "credentials and experience to make those kinds of judgements" about authenticity and condition. But considering that VC have shown over and over again that their credentials and judgement are not always sound AND they have also shown an unwillingness to make amends when those credentials and judgement are shown to have been wrong, well, OF COURSE regular people are going to try to figure out if something is authentic on their own.

Honest buyers such as myself have been treated quite poorly by this company. Period. When a company abuses the trust of so many people, their reputation will begin to suffer. At this point, I wouldn't even trust the stores who sell through VC.

 

[jp23]

Hollyspringskim-
"This company is no different from eBay or Bonanza. There are always going to be sellers who fudge descriptions or downright lie and buyers who think that you can get the real deal for bargain basement prices...."


I understand what you are saying, but a company like Vestiare's entire reason for existing is to protect the buyers and sellers of luxury goods in ways that ebay can not. Vestiare is supposed to provide the "credentials and experience to make those kinds of judgements" about authenticity and condition. But considering that VC have shown over and over again that their credentials and judgement are not always sound AND they have also shown an unwillingness to make amends when those credentials and judgement are shown to have been wrong, well, OF COURSE regular people are going to try to figure out if something is authentic on their own.

Honest buyers such as myself have been treated quite poorly by this company. Period. When a company abuses the trust of so many people, their reputation will begin to suffer. At this point, I wouldn't even trust the stores who sell through VC.

At least eBay and PayPal offer lots of protection (even if its unfair to the seller) and respond right away and are contactable when I tried calling VC I got a disconnected tone and I emailed them a number of times and got no responses until I contacted PayPal and then they were just telling me they were going to delete my account if I asked for a refund I said go ahead I'm not buying from here after this run around and my refund never came after 30 days I called PayPal and they refunded me

 

[EmilyAnne]

Oh, I completely agree with you, jp23! I just went through the same thing with Vestiaire and I got my refund through Paypal.


I just mean that Vestiare Collective is SUPPOSED to authenticate items but Ebay, on the other hand, does not have a "quality control" department. That is why people buy through Vestiare. They believe that they will be protected from purchasing fakes.