Vestiaire Collective experiences?

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#152
For me very bad experience with VC!
I sold many items and boght 3-4 items. The last time i bought a Chloè susanna pair, i asked the seller to measure the insole and she told me 25,5 cm. When the boots arrives i felt too big and i measured, they measured 26,8!
VC told me that i can returned the item and if the boots measured almost 27 they refund my money.
The boots arrives today and the tell me that quality control says they are 25,5 so no refund. This is not truth! I measured them a lot of times. Thsi is not fair. I'm very dissapointed cause they clearly lying!
They tell to reput on sale or to return not more.
I have no words...
 
#153
For me very bad experience with VC!
I sold many items and boght 3-4 items. The last time i bought a Chloè susanna pair, i asked the seller to measure the insole and she told me 25,5 cm. When the boots arrives i felt too big and i measured, they measured 26,8!
VC told me that i can returned the item and if the boots measured almost 27 they refund my money.
The boots arrives today and the tell me that quality control says they are 25,5 so no refund. This is not truth! I measured them a lot of times. Thsi is not fair. I'm very dissapointed cause they clearly lying!
They tell to reput on sale or to return not more.
I have no words...
 
#154
curry1977 said:
For me very bad experience with VC!
I sold many items and boght 3-4 items. The last time i bought a Chloè susanna pair, i asked the seller to measure the insole and she told me 25,5 cm. When the boots arrives i felt too big and i measured, they measured 26,8!
VC told me that i can returned the item and if the boots measured almost 27 they refund my money.
The boots arrives today and the tell me that quality control says they are 25,5 so no refund. This is not truth! I measured them a lot of times. Thsi is not fair. I'm very dissapointed cause they clearly lying!
They tell to reput on sale or to return not more.
I have no words...
Click to expand...

Did you use PayPal? :O
 
#160
jp23 said:
Send even them a photo of your measurements too! It won't hurt whatever evidence you have PayPal is really good about buyer protection
Click to expand...
The problem is i not took a pick cause i trusted and they told me that if the shoes was almost 27 they would refund me. Now they have the shoes and says they measures 25,5! Anyways it had been difficult take this kind of pick cause the insole at the toe it's difficult to see. I opened a claim with paypal in the meantime i hadn't have any communication from VC... Let's we see. I retired from sell all my objects..
 
#162
VC is AWEFUL with customer service buyer beware and not only are their replies slow but there is a lot of mailing between everyone so it makes the process extra dragged out!
 
#165
There are some very bad items listed but also some very good ones too. I bought a beautiful bag on there last year. The trouble is that it's just like eBay, the item is only as good as the seller. eBay , however, put their money where their mouth is and back you all the way.
 
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