Vestiaire Collective experiences?

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#106
AnnaKar said:
I thought I was the only one having issues with Vestiaire but obviously I'm not. I have sold two items there before and all worked fine, but now they have not paid me for the shoes I sold on 20th Oct. I sent the shoes immediately of course and got confirmation that they have received and accepted them, but no money. Last time I asked, they told me they would pay on 30th Nov, but till now, I have received no money. If they won't pay fast now, I think I'll stop all my business with them.
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I never had success in calling them but when I complained on the FB page, I was paid promptly after. See if it works for you.
 
#107
BeenBurned said:
With all due respect, you bought this bag after being advised against it:
http://forum.purseblog.com/chanel-s...mat-outlined-1st-829807-383.html#post25755798

And in this post, I showed a link to a wallet that was deemed fake and VC removed two posts that were made. One was a link to the AT Chanel post where the wallet was deemed fake and the other was an explanation to the last question asked how it was proven as fake.

VC knows they have fakes and they let those listings remain.
http://forum.purseblog.com/chanel-s...mat-outlined-1st-829807-373.html#post25744854
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When I call out fakes on the site they love to give the following response:
"Hello,

Some pictures of the items can be confusing and cast doubt on its authenticity. Remember that sometimes it is difficult to judge the authenticity of an item only from photos.

But no worries ! The quality control team of VC is here to check every sold item. If ever this item turns out to be not authentic, the sale would be immediately canceled and the buyer refunded.

The VC Team"

They also delete postings as they see fit. The problem with their system is that once you pay, your money is gone until the item is received and contolled by them. This can take weeks depending on where the item is coming from and the processing delay once it reaches them. You're lucky if they catch the fake and refund otherwise you have a new fake and none the wiser. They really need to revamp their quality control team and remove fakes from appearing on the site in the first place. They "prescreen" all postings, accept then treat the pictures so they can get rid of fake listings even before they are seen by the public.
 
#108
Greetings to everyone!
i have been suffering in silence about Vestiairecollective services as long as I been using them. Now I want to share my experiences in using VC, manly as a seller.
I have sold about 16 items on their site and nearly every payment from them was late!
I have to chace them for my money but it is not easy! Very often, when I am trying to call them, their phone line goes dead after keeping me on hold waiting for 2-3 minets. It sims to me, that they do everything to delay the transfer of the funds to the bank account.
My patients is running out and, same as other people on this forum, I am thinking about ending my painfull relationship with them.
In my opinion,Vestiairecollective are constantly breaking the rules of consignment contract by not paying in time as they promised! This is not the way to build international business!!! No trust-no business-no money!
RRRRRRRRRRR😠
 
#113
I am actually a little concerned about this website, I have read really good things in the fashion press and I have been stalking the Chanel 2.55s but currently they have a "Bayswater" on sale that is clearly fake. I own three Mulberry's and its not just fake but a bad one at that, the comments from members have also identified it as a fake. I realise that this would probably be caught once the item is sent to them by the seller but the photos alone are clear. Surely they are damaging their own reputation by keeping the item on the website.
I also read on PF about a woman who received a fake Tiffany watch even though VC had authenticated it.
 
#114
I am actually a little concerned about this website, I have read really good things in the fashion press and I have been stalking the Chanel 2.55s but currently they have a "Bayswater" on sale that is clearly fake. I own three Mulberry's and it's not just fake but a bad one at that, the comments from members have also identified it as a fake.

I realise that this would probably be caught once the item is sent to them by the seller but the photos alone are clear. Surely they are damaging their own reputation by keeping the item on the website.
I also read on PF about a woman who received a fake Tiffany watch even though VC had authenticated it.
 
#115
Gordita77 said:
I am actually a little concerned about this website, I have read really good things in the fashion press and I have been stalking the Chanel 2.55s but currently they have a "Bayswater" on sale that is clearly fake. I own three Mulberry's and it's not just fake but a bad one at that, the comments from members have also identified it as a fake.



I realise that this would probably be caught once the item is sent to them by the seller but the photos alone are clear. Surely they are damaging their own reputation by keeping the item on the website.

I also read on PF about a woman who received a fake Tiffany watch even though VC had authenticated it.
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I admit there are way too many stories about fakes but I still use it as a buyer/seller. Overall I am not really happy with the counterfeit issue as I find it lame that a website who is endorsed by publications such as vogue and more does not have a qualified team to identify such pieces! I am a premium member so I see many pieces before they go live and so far only 1 chanel coco bag which was so obvious fake did not make the cut to the actual selling site... But yeah it was like plastic so it was easy to detect..
I remember calling them once and they just said we are just a very small team so you gotta bare with us. I said you are online site so phone and email issues HAVE to be treated as priorities at all times if you wanna keep your business...
Oh well... I guess i do my own research on the person I buy from. Some work in the business and are very reliable or have fashion as a hobby. I'll just stick with them! ... Just received my givenchy Bambi sweater and still need to try it on.
 
#116
Also seen the blatantly fake Bayswater.. which worries me, especially as I have just tonight purchased a "big ticket" bag from them. Not completely paranoid though as the seller is marked a "trusted seller" and the bag should come with receipt. Would still like to hear about others' experiences with VC! :smile1:
 
#118
Sue247 said:
I bought a fake bag from them (authenticated by authenticate 4 u) and they were awful and refused to refund my money. Would never use them again.
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Oh no that is not cool! Did you get a refund through your credit card company or Paypal then? I paid through Paypal for that reason, in case it turned out fake it's good added protection. I guess in any case one loses the cost of authentication..
 
#119
STAY AWAY!!! they are horrible I recently purchased a Tiger tillie but it was damaged even when the seller said is wasn't (the hair was missing and it wasn't mentioned or photographed in the listing) I tried calling it rang forever I tried again and it was disconnected I tried to send an email and never got a response so then maybe a few days later I called PayPal opened a case got a response from them (finally)saying "your item will arrive shorty be patient". which had nothing to do with the issue at hand! I replied and asked for a refund and they said yes but since its against their policy theyd have to suspend my account. And I was like YOU REALLY THINK ID BUY FROM YOUR SITE AGAIN? Either way I agreed and two weeks go by and I had yet to receive a refund so I call PayPal back to escalate the case. They do VC would have 10 days to respond and they didn't. They never refunded me but PayPal did but having that large amount of money in limbo is AWEFUL. THEY DO NOT ALLOW RETURNS.
They simply say OOOO that sucks your unhappy but hey you can sell it on our site and we can take part of your profit as commission!
Also I have seen a huge amount of fakes and a lot of them clear their control. They do not have the relationships they say they do with the retailers because a lot of fakes slip through. It's frustrating and straight up sketchy. A lot of my friends have had a bad time too. A friend of mine bought a chole bag and it turned out fake she's fighting for her money too it's been 2 months on her part and she hasn't gotten a refund. :O buyers beware
 
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