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I’m having this issue. I am trying to sell a like new LV Zoe wallet that I purchase from the boutique and even included a photo of the receipt when I uploaded and they still said it wasn’t authentic. I was baffled. The receipt with the item listed on is literally right there. Not sure what else I can do…doesn’t get any more authentic than that Lol
That’s what I found in their FAQ. It’s still one week in most cases. But this ‘rare case’ paragraph is definitely a recent addition.
Thank you, that is so helpful! I don’t mind waiting more once in awhile (total estimated time if the seller ships it will be 28 days), but typically I would like it cancelled after 7 days if it has not shipped.
I had the same experience. I sell used shoes and everything was included, from box to dust bag and receipt. My guess is that maybe some people provide fake receipt or even a real receipt, but swap items at the time of selling them. I would appreciate if VC could allow sellers to ship their items to their warehouse for physical examination, but it is currently not the case. So I instead use Fashionphile to sell some of my items and I have been having great experiences. They authenticate items professionally.
I’ve also had great experiences with FASHIONPHILE. I was hoping to take more of the profit with VC but not with the hassle.
They are definitely bringing lots of hassles. I found their authentication team pretty problematic. Although they do spot some of the items correctly, but definitely not all of the items. I do not know why they just couldn't do their job properly. Plus, their website and app are among the worst ones I have ever used. I felt like I was living in the early 2000s when I used their app.
. I'm done with those clowns and closed the account.
Yeah, think i had it once with Chanel jewellery. I am a bit annoyed as VC seems the only place in Europe where I can offload The Row bag (no logo makes it pretty hard to sell it elsewhere). But done with them, honestly my patience is limited. I'd say my photos were fine (so bet yours too) as I've sold quite a few items there and always had the same type of photos.
Oh yes, I had two weeks of arguments, no explanation for the cancellation of my sale and they returned my bag without explanation. No quality control report, all I ever got was buyer had ‘authenticity issues’. Here’s their final explanation screenshot. I have also had them demand more than once a photo of the mulberry serial disc on a newer bag that doesn’t have one…..shocking and I’m done. I’m not advocating not using them but never ever use direct shipping. The twist is as a seller you have no choice. Re this case I have 20 pages of screenshots but in all of them it’s very vague, authenticity issues, repetitive as if it’s a new issue, not one answer to my questions and then I finally received what you see attached.
